Nt1310 Unit 6

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The first issue is two nurses failed to show up for work without calling. This issue will take about a week to resolve. The first step is to immediately ensure that their shifts for the day are covered. Then, I would review the attendance policy that is currently in place. I would verify that there is an attendance policy and ensure that it is being enforced. Following the policy review I would document the occurrence in the respective employee files. Lastly, I would set time to meet with the employees individually and go over the policy and the expectations.
The second issue is patient files are not properly stored; stacks are strewn throughout the office with identifying patient information exposed. This issue requires immediate action. The first step is to immediately protect patient’s information. I would address the issue with the team and explain the requirement of complying with federal …show more content…

This issue requires immediate action and will immediately be addressed. I would speak with the receptionist and go over the expectations. The receptionist will be instructed to place her cellphone away and to only use it during their lunch hour. The occurrence will be documented in the employee’s file as a method to track conduct issues.
The fourth issue is the reports are left on my desk by the previous manager, marked “URGENT." When I picked them up and I noticed that they are the financial reports for the past 3 quarters. This issue will take some time to resolve. I would take the time to review the financial reports to identify the information that is collected. I would get familiar with the information and the performance indicators. I would begin to work on collecting the information for the fourth quarter to have it completed for the year. As a final step, I would go over the reports and review if the reports need to be

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