Sequence: The Sequence Pattern is essential to me, especially at work. I definitely agree with the LCI assessment that states I use this pattern first. When I started my most current position with Amazon Customer Service I was nervous, but my nerves easily let up due to a great Training format. The company provided us with a operation and system manual 's that were organized with step-by-step instructions and we also participated in Live training. The company even had a buddy system that encouraged us to sit with Senior Representatives and review how they interacted with the customers via Live Chat, Email and Telephone. This allowed me to know in advance what the company was expecting from me. It was so helpful for me to see this different examples. I believe this is why I have become one of the Top CSR 's on the floor.
Precision: During my 3 week training period with Amazon I used the Precision Learning Pattern first as I wrote everything down inside of my manual. Once, I recall reviewing it at home and realized that most of the things I wrote down were already listed inside of the manual. I also found that out of the class I asked the most questions and even felt a little embarrassed at times however, I knew it was because I needed to ensure that I had all the "what if 's" covered when dealing with my customers and the computer software.
Technical Reasoning: After my first few weeks with Amazon I begin to see how my Technical Reasoning worked. Sometimes, although I knew the answers at work I found myself placing customer 's on long holds to debate with myself what the exact answer was. I didn 't want to ask a more experienced co-worker for help and certainly not my boss and when I finally did it was hard to articula...
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...earning pattern. At times, this pattern can take over and becomes the most time consuming of my assignments creating a personal lost of possibly meeting deadlines, so I have promised myself not to waste too much time highlighting and re-reading the directions several times.
Technical Reasoning: My Technical reasoning will have to intensify because I will have to build a plan and stick to it. I will also have to implement what I have learned from EXP 105 and prove my knowledge through true expression of words, which can be tricky for me at times.
Confluence: Lastly, I will have to forge my Confluence learning pattern because brainstorming will be the key to my success prior to writing this assignment. It will allow me to gather all of my information and notes from EXP 105 so that I can properly display what the Professor requires in the Week 5 paper assignment.
The major categories or modes of shipment for Amazon.com in the U.S. are drop-ship, split, partnered, and postal-injection.
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
Amazon has Corporate Governance, which includes a Code of Business Conduct and Ethics. This code addresses twelve different aspects of their business including, compliance with laws, rules, and regulations, conflicts of interest, insider trading policy, discrimination and harassment, health and safety, price fixing, bribery, recordkeeping, and financial integrity, questions, periodic certification, board of directors, and waivers. Basic guiding principles of how their employees should conduct business in reference to these aspects are included in the descriptions. While these guidelines are kept quite brief, extra emphasis is placed on Conflicts of Interest. A heightened sense of concern is placed on whether employees use their personal benefits on family members or affiliates and if position in the company or relationships with outside affiliates interferes with employee’s objective business judgment. A common theme found throughout this code is an emphasis on cautionary business, including many laws that employees are expected to comply with to ensure that they do not interfere...
In my own experience in the business world, a customer would feel satisfied and grateful of the product and service, especially when the employee dedicates his or her time and ability to manage the customer. When it comes to customer service or fast delivery, Amazon hails to provide products and services by any means of keeping a loyal customer. An example of this service is the Amazon Prime, which was created to offer loyal customers the best discounts on sold items, fast shipping, and membership to features like unlimited music streaming. These types of services to loyal customers shows the innovation that employees took time to plan about. The strict and harsh regulation of the company reminds the employees and managers to work to their full potential so that they can serve customers
Use your Technical Reasoning to ensure that your points are concise and succinct. Provide relevant examples to demonstrate your understanding of the topic. Technical Reasoning can help narrow down resources to only those that are relevant to the topic.
Learning is a process that individuals face every day, whether it is in classroom, at work, or surfing the Internet, but each person has a particular style in which they prefer to accomplish this learning. An individual’s learning style is the manner in which that person finds learning to be the easiest for them, and while many individuals have a primary style, everyone uses all the learning styles in various combinations throughout their day and life.
The purpose of this report is to understand the evolution of the inventory management of Amazon and how it has affected the company’s growth. This case study is both a practice case and a problem solving case, so the first section of this report focuses on the practices used by Amazon in the 4 stages and then in the second section we will solve the problem regarding their product returns problem and provide recommendations.
Amazon has been able to maintain sustainable competitive advantage based on three operational strategies. These are low cost-leadership, customer differentiation and focus strategies. Low cost-leadership is pursued by Amazon by differentiating itself primarily on the basis of price. By offering low prices to customers Amazon ensures its future success. Partially modifying the costs of lowering prices over time through achieving higher sales volumes, negotiating better terms with suppliers, and achieving better operating efficiencies. Amazon makes sure that it offers the same quality products as other companies at a considerably cheaper price. Another strategy that Amazon has is its fast delivery service and there are many delivery services that one can choose from. With Amazon Prime, there are certain, but many products that have free two-day shipping. Also, with Amazon Prime, there are many offers specifically for people that have Amazon Prime. For example,
Amazon.com was a venture into an emerging market of internet and had to face hidden and unexpected hurdles in order to survive and excel in the market. Therefore, Amazon.com kept modifying its strategies with their focus on enhancing customer experience of online shopping and to delivery exceptional services with complete convenience to their customers. One of the major strategic decisions was to compromise on cost saving stragegy when Amazon.com started to maintain its own warehouses in different countries in order to ensure timely and accurate delivery to their customers
Amazon’s also tried to spearhead the industry by introducing the customer-pleasing traits in terms of the technology, order fulfillment and retailing strategies categori...
Amazon is best known for their kindle, fast shipping, and selling various products (Smith). With Amazon being such a large corporation, professionalism, academics, character, and engagement are crucial parts of the success of the company. Professionalism: Amazon has grown to become the largest internet-based retailer in the world by total sales. It began as primarily an online bookstore and soon began to sell more and more electronics and then over time began to sell pretty much anything. In 1998, Amazon earned about $0.6 billion, which held steady growth from 1998-2006 (“Amazon.com”).
The Amazon Fulfilment Program (FBA) is familiar to people who already sell online; however, some traders may not realize our fulfilment services can help to expand their business. Many who market goods online welcome the latest Amazon service; in fact, innumerable savvy traders have embraced the system to transform their business into a profitable enterprise.
Everyone has a different view on how they learn and learning itself. First starting in EXP 105, my understanding of learning was new knowledge and becoming wiser. Taking EXP 105 has truly increased my knowledge of what learning is and the process of it. The most important thing I have learned about learning is that you observe the world around you, make sure it is understandable, and figure out the right way to respond. Learning also provides critical thinking skills. Everyone have different ways of learning and those ways are based on four different learning patterns. The four different types of learning patterns are Sequence, Precision, Technical Reasoning, and Confluence. Learning patterns are very helpful when it comes to everyday life, school work, and your job. Knowing your learning patterns and which ones you should use make
Personal learning styles are highly complex and unique to specific individuals. It is often difficult to pinpoint an exact learning style. Though there are different categories, we often fine tune them to our own abilities. By examining our traits and tendencies we create a clearer understanding of how we process and learn information. With careful review, I have developed a specific analysis of my learning characteristics, including an evaluation of skill levels. Based on what I have recently learned and know from experience, I have also devised a structured plan for improvement of time management and study skills.
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. If I am paying for a service, I expect for it to be impeccable. When I receive poor service, I act based on the circumstances. I can be outspoken, quiet, or apologetic when I receive poor service.