Midsouth Chamber of Commerce
Case Study
MGMT-408: Management of Technology Resources
By: Jeff Jolly
Presented to: Professor Russell Hester
3/4/2018
Introduction
The Midsouth Chamber of Commerce (MSCC) was created in the early 1900s, by powerful businesspeople with the objective to handle concerns of the mid-south towards the state government. At the early stages of the organization, the aim was to access sound transportation services during a time that economical and business development was at a low point. Now entering into the information technology era, MSCC now faces internal development problems that has Vice President (VP) of Marketing for Midsouth Chamber of Commerce, Leon Lassiter, perplexed. For this case study they are facing
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MSCC dealt with that one single issue until the 1930s, when its charter was changed to include a larger range of issues that affected the business community that includes state banking laws, transportation, industrial development, and business taxes. By mid-1990s, the chamber of commerce became an aggressive advocacy organization for the business community due impart to the new president, Jack Wallingford. By 2000, the MSCC was viewed as the most powerful business advocacy organization in the mid-south area and was looked at as one of the most innovative chambers of commerce, in terms of its methods and practices in dealing with problems faced by the business community. The biggest challenge facing the management of the MSCC at the time was major concerns that its aggressive practice and growth might have to be cut because it could no longer fund its annual operating budget. For this case study, MSCC has three main problems that were noticeable, their lack of knowledge in Information systems, technology transformation planning, and no system backups currently in place. As an IT manager, each concern requires precise planning and effective responsiveness to resolve each …show more content…
Upgrading new technology equipment is a challenge even for a skilled IT team. To implement such a task, management should have a subject matter expert (SME) to oversee this upgrade and implementation. Leon Lassiter, VP of marketing, should have no business in the IT technical transition for MSCC. To solve this problem, Lassiter should consult with an IT professional and have them create and assist in the implementation of the desired change. The second problem that I would like to address is having MSCC creating an IT transformation timetable that would include; new system employees training, test trials for new systems, address legacy system issues, and financial cost planning. It would be imperative that MSCC implements an IT transformation timetable that would address issues that were discussed in the problem section. Mr. Lassister needs to contact UNITRAK and have them involved in the implementation of the new systems, as well as to assist in the training of the employees on the new system. The third problem to address is and is transparent throughout the case study is MSCC lacks a good channel of communication. It seems to me that at times management is not on the same page. Because of this, small problems seem to multiply and create bigger issues. To address this issue, it would be prudent that Mr.
...System (SMS). Knowing that the Harley-Davidson’s employees were not very susceptible to quick changes, SiL’k team made sure to employ company’s model to highlight People, Processes and Technology for any change initiatives. Additionally, company’s Technology decisions were differed to company’s Architecture Integration group to ensure all technical solutions will be compatible with existing Information Systems architecture. Last but not least, the team took an open communication approach and throughout the process, each party involved, shared their monthly updates as well as project newsletter that communicated objectives, activities and progress to the community. This was clearly an ultimate teams collaborative effort, which brought them all toward shared vision of the new process and activities, resulted in shareholder’s decision in favor of the new supplier.
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