Mary Parker Follett Conflict Theory

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First and foremost a political scientist, Mary Parker Follett originally applied her ideas to the field of social work. Follett was deeply interested in the individual, in both the group and society. Her philosophy of smaller more participative government runs counter to management and administration’s focus on centralized power and regulation. This has contributed to the neglect of her work in management literature. She sent one primary message, that relationships matter. Follett’s observations were made before the existence of computers, but her insight into the problems of organizations and society make her relevant still. Her central ideas of individual commitment through direct participation are critical issues in the modern workplace. …show more content…

Instead of ignoring it, Follett believed that we should strive to see conflict as the legitimate expression of differences. It is by learning from these differences, that we develop a larger solution to meet the needs of all people. If approached with the right tools, Follett believed a conflict can become an opportunity for positive or constructive development. Follett identified three ways to respond to conflict: Dominance, Compromise and Integration. Dominance is victory of one side over the other. Compromise means each party having to give up something for the sake of reducing conflict. And integration, the option championed by Follett, means creatively incorporating the parties interests into the solution. How do you find the integrative solution? Begin by detailing all aspects of your demand; treat this as a joint problem and work together to find the solution. Make costless exchanges, what is essential for another party may be unimportant to you. Maintain an open mind, step outside of the problem and be inventive (Follett 1996). The involved parties themselves must find their own …show more content…

She dedicated a lifetime of study and experience in helping shape a more fair and productive society. Follett actively worked on behalf of women’s suffrage, civil education, vocational guidance, and the development of neighborhood centers by cultivating neighborhood support, political support, negotiating conflicts of interest, and advocating for enabling legislation (Tonn, 1999). Her insight into the dynamics of groups and organizations followed widespread appeal. She advocated a “pull” rather than “push” approach to employee motivation, differentiated between “power over” and “power with,” and postulated insightful ideas on negotiation, conflict resolution and power sharing which helped shape modern management theory (Management). After Follett’s death, the popularity of her ideas faded, and her work has been lost and found again and again, only to find popularity once more as we enter the 21st

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