INTRODUCTION The name of the interview is Lindsay Lyons; she is the manager of Great west Residence, Nanaimo. This firm is involved in housing students of Vancouver Island University who want to stay off campus but not far away from school. This organization was established in 2011 and it’s in its third year of existence. Lindsay Lyon started work with Great West Residence about a year ago when the owner of the firm had issues with the previous manager. She got the job after her husband who was the real estate agent that sold the land to owner had a conversation with the owner. She manages a cleaner and the rest of the tenants in the building. Lindsay has about 9 years of another managerial experience in another firm (Customer service) and …show more content…
Managers in all organization engage in four basic function. These functions are generally referred to as Planning, Organizing, Leading and Controlling (Irving et al., 2009, p.35). A manager’s success is determined mostly by how well the organization functions and achieve its goals. These goals can only be achieved when the manager functions well in his position by organizing and coordinating the activities of the organizations efficiently and effectively with and through other people. Lindsay executes these managerial functions by telling the cleaner the rooms that are to be cleaned; she plans her day to day activities which could involve attending to emails, giving tours to interested parties, inspecting building; she checks in on the cleaner and motivate him at different times when she deems fit; She creates files for new students and she organize and update the documents of the residents. All these functions performed by Lindsay has briefly explained the functions expected of a manager to help the company attain its goal. MANAGERIAL …show more content…
Research by Robert L. Katz found that there are three basic essential skills that a manager should have and they are Technical skills, Human Skills and Conceptual skills as cited by (Robert et al., 2012 p.9) Lindsay experience in teaching and her former managerial role in a customer service role has aided the company in getting more students in the residence as this semester is the first time Great west residence is full. She has good listening skills in order to solve conflicts between roommates and also patience when room mates are in involved in one conflict or the other. She also communicate by leaving notes in the cleaner’s office and she also motivates the cleaner at different times. She also inspects the building from time to time; she has a good idea of how to use the computer as this is the major way of communication between the firm and the residents and potential clients. She also helps the organization with different ideas on how to get more customers to move in. These fully explains the skills required by the manager. In my opinion an effective manager should possess at least two out of three skills required of a manager which will allow for the organization to perform
The company offers a Store Manager position in a boutique. He/she should drive a goal oriented team. The vital purpose is to do all the processes such as store operation. Hence, to lead, control and mentor assistant managers, visual managers, and all the employees.
understand the concepts on how to apply these tasks in management and be successful at
I chose to interview Regina Geis, who holds the administrative role as acting supervisor for the County Mental Health adult day program, which provides services for individuals with intellectual disabilities. Ms. Geis has held this position for 15 months. This is her first managerial position within a human service agency. Her style of management has changed over this short period of time. She feels that she is now more direct with her direction with staff. She stated, “Maybe now I come across as a little bit cold. But I have learned that I now have to use the least amount of words to get my point across.”
The first function of management is planning. "Planning is systematically making decisions about the goals and activities that an individual, a group, a work unit, or overall organization will pursue." (Bateman & Snell) In my organization, planning takes up the most time. Objectives must be laid out, potential products must be examined and the timing and type of marketing must all be planned out before we provide our product to our customers. This function should be first and foremost to all individuals involved in the organization. Poor planning will result in your organizations demise.
The manager coordinates what works and does not work and uses these skills to create a steady
Managers have five major functions to perform, namely planning, staffing, organizing, controlling, and coordinating. These roles or functions of the management separate management from other roles such as marketing and accounting among others. The lessons that I have currently learned will help me in becoming a manager who will be capable of making various decisions that will have an impact on the whole firm. Additionally, the area where I have much interest in is the function of controlling in management.
Manager is also there to advertise the Quality Foods so that company can pull in more people hence making more profit this is called preparing promotional materials and displays. He should also be there to check the quality of the products and destroy items that are not worthy to stay in the store that is called store satisfactory stocks control guide which is made by the company so they do not sell products that clean or
function, managers need to analyse how activities and resources are to be grouped and carry out plans successfully (Bartol 2007). A manager have to understand their ability to manage the lower level employee which is the most valuable of the company as they are the key of output and implement in the planning. Then manager will coordinate the jobs between authority and responsibility that is to define the role position of them (MSG 2012).
A manager plays a pivotal role in steering the success and failure of the organization. As a budding manager, I wanted to get an insight about the daily activities of a manager and learn about their ‘typical day’. Therefore, an interview was scheduled, where the manager shared her views and gave invaluable advice on becoming an effective manager. This helped me in integrating the management concepts taught in the class and its implications in the real world.
Planning and organizing is another vital quality needed for managers. If manager can do effective planning he can really contribute in the long term progress and development of his organization. Proper planning helps in useful and efficient use of the existing resources of the organization. After planning if you are not able to organize the things, this can really worsen your planning.
A manager has four principal functions or duties of management. These include; the process of planning, organizing and leading an organizations human, financial, material, and others resources to increase its effectiveness. (George & Jones, 2005)
"In everyday language usage, management refers to the people in organizations who manage, and to the activities they perform." (Fulop, Frith, Hayward 1992 p. 187) To be more specific, management is the process of organizing work activities with and through people to ensure the activities are completed efficiently and effectively (Robbins, Bergman, Stagg, Coulter 2006, p. 9). Through management, the goals of the organization or business are to be achieved. Henri Fayol, one of the most influential contributors to modern concepts of management, proposed that there are five primary functions for management, which consist of planning, organizing, commanding, coordinating and controlling. Nonetheless, the functions of commanding and coordinating have metamorphosed into leading (Crainer 2003).
The world of business has undergone radical and dramatic changes in the last decade changes that present extraordinary challenges for the contemporary manager. A manager is an organizational member who is responsible for planning, organizing, leading, and controlling the activities of the organization so that the goals can be achieved. According to a widely referenced study by Henry Mintzberg, managers serve three primary roles: interpersonal, informational, and decision-making. Management is process of administrating and coordinating resources effectively and efficiently in an effort to achieve the goals of the organization.
An organisation is a deliberate arrangement of team consisting different personal identities to accomplish some specific goals and managers are the ones who hold the responsibility of mastering and placing them together to strive for that purpose (Robbins, Bergman, Stagg, and Coulter, 2008). Robbins et al. (2008) have stated that managers are people who coordinate and oversee the work activities of others so that the goal is accomplished effectively and efficiently. Managers usually possess qualities such as having strong communication skills, flexibility, imagination, enthusiasm, problem solving skills, and of course the desire to be a great leader (Phdinmanagement.org, 2014). The structure of management conducted by a manager is often influenced by the four functions introduced by Henri Fayol (planning, organising, leading, controlling); how Henry Mintzberg’s management roles play in the organisation and also the three essentials management skills proposed by Robert L. Katz (Robbins et al., 2008).
Front office manager is responsible for the whole operation of front office department and he manages planning, budgeting, staffing and ensure payroll. He reports to Rooms division manager or sometimes to General Manager of the hotel. Below are some essential and managerial duties and responsibilities.