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Managers gain their notoriety through the dedication to their job, reinforcing and implementing all job expectancies, and making sure they are aware of the influence they have on others. Managers need to be self assured and confident in taking on the lead role by following through with directives and being able to give directives. Managers need to have a strong personality and assertion when the opportunity arises. Being able to come together with upper management shows strength. Excellent coaching abilities are necessary because that will be a large portion of the duties. Most managers are taught to focus on results more than methods. Communication and dialogue are the most effective methods to have in order to know what is going on in cross-cultural and diverse environments. Keeping a successful business depends on the quality of communication and understanding that exists between executives, managers, supervisors, other colleagues, and customers. Staff needs to know the elements of professional behavior and it is the responsibility of the manager to coach staff in upholding these standards. As a cross-functional team leader it is imperative that they recognize talent and contribution of each employee. Team leaders have to establish ways on keeping your teams focused on goals, measurements, and outcomes. Staff should be able to facilitate a sense of diversity, interdependence, and accountability to each other and customers. Conflict resolution among staff or through customer complaints is another technique you
Managerial Communication Paper 3
must learn and maintain. People tend to grasp concepts more accurately by being able to visualize the projected goals and outcome of the company, so as a manager being more visual will h...
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...urteous telephone manner, appropriate body language, and careful attention to the wants of the customers are all details that need close monitoring. Listening skills is at least fifty percent of effective communication, which is vital for providing quality service. A manager needs to monitor their own listening skills along with their staff. One way to reach subordinates is to give them the freedom to make decisions on their own, and help them to develop short and long-term goals. We all know that everyone is not all created equal in terms of intelligence, energy level, physical health, or motivations to achieve (Carnegie, 1975). However, each person should be encouraged to contribute to the limits of their his or her capabilities. The effort will pay off in creative ideas, new approaches and constructive evaluations that will result in a more effective company.
Management is the ability to get a job done using appropriate processes, models and systems to achieve an objective. Managers think radically, abide by principles, rules and use experience in their respective fields to make things work. A good manager goes about the ordinary activities such a staffing, organizing, planning (Robert, 2007). The very ability of his/her colleague to discover the uniqueness in each of the subordinates, capitalize on it, harnessing the best out of them to accomplish goals clearly distinguishes such a person as great when compared to others. Great managers develop people and enthusiastically transfer acquired skills to others, work progress is constant and usually by leaps and bounds. In addition, a great manager outlines and strategizes his/her team for project plans such that there is a “buy in” on delivered commitments. In contrast, the former just transfers the required skills to subordinates; work progress is notable, vice versa of the latter. Rupert Murdoch of the News Corporation is ...
Management and leadership skills in nursing and other healthcare professions are becoming a more and more widely spoken of subject, as they are essential skills for everyday practice in delivering care (Gopee and Galloway, 2009). Effective management requires the nurse to be able to draw on evidence based knowledge and experience to develop the ability to manage competently during practice. Skills without knowledge, appropriate attitude and understanding will not equate to competency (Watson, 2002).
Furthermore, excellent communication skills are essential for effective performance management [U.S. office of personnel management 2016]. The need for continuous dialogue is essential. Managers should create an atmosphere which is conducive for interaction and work. So that colleagues can be able to share information on the organization’s mission, values and objectives. This leads to efficient and effective performance which contributes in meeting the goals of the organisation
There are several communication skills I will use to have an excellent customer service. Effective communication will be implemented to listen and understand the customers. Active listening will be to listen and ask questions regarding the customers concerns they are voicing. When listening, my customer service team will make sure the customer out their thoughts and concerns then act on how to solve the issue. In order to obtain a successful customer service base, customer service relationship starts with good listening skills (George, Simon, 2011).
...to see the big picture, manage conflict, retain flexibility, and project a strong self-concept all are inter-related in a manner that is essential to successful management.
Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.
It is necessary for these managers to assure that their employees know what is expected of them. They also need to effectively communicate the company goals and strategies in addition to frequently giving feedback to their employees. Managers also need to have the confidence in their employees to allow them autonomy in their work roles.
Active listening - Giving out information is only one half of communication, though it is the half that people tend to think about the most. The ability to focus entirely on what someone else is saying, confirm an understanding of both the content and emotion of their message back to them and ensuring an accurate understanding. Approach to others is tactful and polite - Tactful communication requires you to understand your message before attempting to express it to others. Avoid veering into side conversations and adding non-essential information. In addition, be able to communicate in a variety of different situations — to give good news the excitement it deserves and reassure customers when bad things
What qualities, characteristics, or aspects of a person qualifies them to be an effective manager? While there are infinite choices that will answer this question, Huband defines a superior manager as being one that “creates a work environment conducive to achieving the goals of the organization. These goals may be corporate goals or accounting department goals, but, in either case, the same principles are employed to achieve them,” (Huband, 1992). The characteristics that make up this work environment vary from communicating to motivating to having faith in their employees. Effective managers also treat each of their employees and colleagues equally and with the respect they deserve.
Also, learning how other people think and accepting the differences that exist will assist in managing them. This would give credibility to the manager as a person who is not afraid to think out of the box and tread paths that are not always the norm. An amicable environment must be created where people are not afraid to communicate, manage resources and apply ideas and theories to lead the team as much as possible.... ... middle of paper ...
For the success of any business, there must be effective leadership. It is through good leadership that an organization achieves its goals. An organization that manages its affairs adequately is also prone to high returns. An organization ought to have a good and effective management team so as to accommodate the consistent operational changes in the business environment. Management is therefore the key function in all organizations (Elearn 2007).
During the course of this semester; the variety of writing styles and essays assigned to me in my communication skills class encouraged the development of my writing skills, as well as provided me with more self-assurance in my abilities. My writing, research, and presentation abilities enhanced through practice, determination, and the understanding I gained during this course. With every single writing assignment, I learned new innovative approaches and skills, which enhanced my abilities to improve my thoughts logically, enabling me to write more clearly, and to organize my papers more effectively. At the beginning of this semester; despite the fact that I already knew the terminology MAP: message, audience, purpose; I never really understood the significance of MAP. For this reason, my writing lacked clarity, organization, and my writings appeared less focused on the topics. As a result my research papers and essays did not flow as smoothly from one passage to the next. Furthermore, I was unaccustomed with the precise procedures used when writing an essay. For instance, my previous classes before college, although requiring a reference page, did not require me to include proper citations in my writings. After evaluating the quality of my writing toward the end of the semester, I recognized vast improvements in several areas of my writing. By concentrating on the beginning stages of my writings, I could distinguish ahead of time my audience and my message. As a result, my essays are clear, and I remain on topic. In addition to that using transition phrases efficiently also helps my writing to flow smoothly. The proper use of transitions makes my writings easy to follow from one topic to the next. I also learned that pre-writing...
According to Daniel Katz “Management skills are very important in organizational behavior. A manager has to communicate with their employees about sharing some ideas and information. A manager should motivate employees for free flow of communication in the organization. Manager should know that how to get work done from employee. Manager should also have ability to control the whole organization. Manager should have ability to make such decisions which will be beneficial for organization”.
Management emphasized a lot in our daily live, it is considered an element for success in business world. With a good management, a failed organization can be turned to a successful one, while bad management can lead a successful one to failure. In a business open to every problem and is responsible to it may be easy or difficult. Don’t forget to be a person of values because it is important in a business because you will meet other personality. Communication is important in the business world because communication is sharing of ideas and information between people and the organization. The success of the company is the success of all because all clients have worked hard on it and it must be treated equal. To be successful, don’t be afraid to study and learn from your competitors. Success requires long term; you can’t be successful with just a blink of an eye because you must strive hard, a lot of hard work and dedication. Having time management is important, especially having time with your family. You are working hard but you don’t have a family it would be waste, rather than working hard for your family. We should know how to deal with other people about their personality. We should know what is right and wrong and also how to deal with the problems in the organization or with our co-workers. I’ve learned that starting a business and being in the business
Successful business leaders have stressed that good management skills, whether in a large corporation or in a one-person business, are vital to the success of a business. Many small business people may be good at launching their venture, but weak in managing the development and later stages of the business. DIFFERENCES AND SIMILARITIES BETWEEN A MANAGER AND A LEADER Leadership is just one of the many assets a successful manager must possess. Care must be taken in distinguishing between the two concepts. The main aim of a manager is to maximise the output of the organisation through administrative implementation.