Lone Star Circle Of Care: A Case Study

644 Words2 Pages

I have been a patient of the OBGYN side of Lone Star Circle of Care for years but just recently my primary care doctor stopped taking my insurance. So I made a new patient appointment with the Ben White location in Austin, Texas with Dr. Rivera for the 17th of February. I checked in on the 17th and sat down to wait. Thirty minutes went by and I asked the front desk if they knew how far behind Dr. Rivera was. The front desk did not seem interested in this question but did ask a person that came from the back how far behind Dr. Rivera would be. I didn’t get an answer but the front desk at that time did write in on the “Doctor running late” board that she was running thirty minutes behind. I sat down and waited, after another 12 minutes I asked for an …show more content…

At that time I advised the doctor’s assistant that I also needed to speak with the doctor about insomnia since I had missed my new patient appointment on the 17th of February. The doctor came in asked questions (as normal) I showed her my prescription that I needed a refill on and she advised she would need a drug blood or urine test before prescribing controlled substances. I had given specimen already and advised her I gave urine just before coming to the room. The test was clean besides the insomnia meds I take, of course, in which I had shown her the prescription for. She advised she will send the prescription to the pharmacy HEB in Lockhart Texas. That evening I checked with the pharmacy and they advised they have NOT received it. I contacted Lone Star Circle of Care to send a message to the doctor. The following day March 1st the prescription had still not made it to the pharmacy and when I called Lone Star Circle of Care they advised the doctor received my message around noon that the pharmacy hadn’t received it the day before. I figured I should give her until closing to send the prescription, so later that evening the prescription still was not at the

More about Lone Star Circle Of Care: A Case Study

Open Document