Land's End Case Study

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After reading through Sustaining IT-Dependent Competitive Advantage and Custom Made Apparel and Individualized Service at Land’s End, I believe that Land’s End clothing did achieve a sustainable IT-dependent competitive advantage. Land’s End exhibited savvy business foresight and decision making skills in regards to the future of a web-based mass customization platform for consumer clothing. What helped Land’s End achieve this IT-dependent strategic initiative included high levels of IT uniqueness and implementation complexity, as well as a high degree of process change. Furthermore, Land’s End also gained competitive advantage through its use of IT resources like information repositories and relationship assets. The tactics implemented by …show more content…

By cultivating positive relationship assets, like the partnership with Archetype Solutions Inc. (ASI), Land’s End clothing gained valuable access to technical IT skills and information repositories capable of rapidly processing and analyzing large quantities of custom clothing orders. The accumulation of large information repositories only strengthens the barrier to competitor entry as it takes significant amounts of time to accumulate all of the pertinent data associated with a custom tailored clothing venture. This data can include information on consumer sizing and preferences, supplier operations and processes, and even garment patterns and variations, all of which are component response lag drivers that contribute to the IT resources barrier. Although, this fruitful relationship alliance, leveraged by the IT skills of ASI, could nearly become proprietary information for Land’s End (Clemons and Row 1991). This could create an exploitable avenue for competitors looking to enter the custom tailored clothing market. Once the exclusivity of the Land’s End relationship with ASI is terminated, given the structure of ASI’s contracts, competitors could partner with ASI to gain access to their proprietary information regarding clothing patterns and specifics. Knowing this, Land’s End should prepare for and anticipate the coming competition of

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