Juanita And Sandra's Case Study

This case study focuses on the interaction between Juanita, the sales manager and the new employee, Sandra. Juanita is an effective manager skilled at observing behaviors and as a result has brought out the best from her employees by matching them to projects that play to their strengths. However, Juanita is continuously surprised by Sandra’s inconsistent personality and is now wondering if Sandra is truly a good fit for Trumbell and Son (Cengage 1). This paper will examine a deeper understanding into both Juanita and Sandra’s behavioral and personality styles to both explore Juanita’s difficulties and evaluate her options in this dilemma.

One way to break down a person’s behavior is using the concepts from trait theory. The trait theory advocates breaking down behavior patterns into a series of

Immanuel Kant’s rule-based theory of ethics emphasizes on how the character of the act and not its effect should be determinants of right and wrong (Nelson, Quick 27). There are two important aspects of the rule-based theory that relates to Juanita and Sandra’s case study. First is “individuals must be treated with respect and dignity and never be used as a means to an end” (Cengage 1). As a new employee, Sandra may be driven on the goals and objectives of the team and her job description rather than focusing on the group’s social norm. The case study highlighted that while Sandra seemed to avoid small talk, “she wasn’t impolite to Juanita, but gone was the vivacious person who appeared at the picnic” (Cengage 1). Therefore, if Sandra is terminated based on the initial miscommunications as well as her behaviors after working hours, this would be counterproductive to the sales team as they may now also have a interactive control to behave in a way in line with Juanita. This would create a hostile work environment with Juanita displaying an autocratic management