Inventory Management System

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After almost 50 years of operation, Best Buy is the leading retailer of consumer electronics, mobile phones, computers, appliances, televisions, digital imaging, and entertainment products. The company operates online retail and retail stores under the name Best Buy and owns Geek Squad, Magnolia, Five Star, Future Shop and Pacific Sales. The company has two segments. A Domestic segment which is composed of its operations in the United States; and international which is composed of its operations in Canada, Mexico and China. The company has 1500 stores worldwide, with 1100 big box and 400 Best Buy mobile standalone stores. Best Buy has an abundance of information systems that it relies on heavily for inventory management, distribution, customer fulfillment and customer facing point of sale that must all interact and operate together in order for Best Buy, both online and in-store to achieve and maintain its goals for customer satisfaction and sales.
Complex and strategic are words the can be used to describe Best Buy’s most important and in some cases vulnerable inventory management system. As a consumer electronics retailer, all of its systems are designed around the customer. Many of Best Buy’s systems have one goal in common, which is to improve the efficiency of the customer and retail store transaction and long term relationship so that customers continue to return for future purchases. Because Best Buy is considered an Omni-channel retailer, today’s consumer has the ability to shop when and where they want. In order to take a deeper look into Best Buy’s information technology, and the systems that keep it running day to day, we must understand that the company is in a current transition with goals of improving these systems c...

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...line presence. Today, with 1500 stores of various formats and sizes and in multiple countries, Best Buy is moving quickly to once again position itself ahead of consumer demand and enhance the online and in-store shopping experiences. To achieve this Best Buy is working to build a system that connects all systems into one that is used across all of its locations.

Works Cited

Highbeam Business (01/14/03). Retek and Best Buy Develop Inventory Management System InternetWeek Retrieved from http://business.highbeam.com/138350/article-1G1-96408599/retek-and-best-buy-develop-retail-inventory-system Alan Wolf (05/21/13). Best Buy Sees Big Pay Off In Supply Chain Savings. TWICE Retrieved from http://www.twice.com/articletype/news/best-buy-sees-big-payoff-supply-chain-savings/107107
Fitzgerald, M. (2014). “Best Buy Battles Back Online.” Technology Review 117 no. 1:65-66

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