Communication plays a crucial, central part to any and all nursing care. It is what develops a relationship between nurse and patient through both verbal and non-verbal interactions. Communication is included in the NMBA's competency standards because of its high level of importance to effective nursing care. Without therapeutic communication nurses would be unable to discover important and often crucial information about patients. Therefore effective interpersonal communication is what drives nursing care and decisions made about patients and their individual care plans. There are many different skills needed and available to nurses to communicate with their patients in the best way possible. In order to communicating appropriately with patients …show more content…
On the 1st July 2010 the Nursing and Midwifery Board of Australia took over the control of these standards. They are described by the board as the standards against which nurses have their competency assessed (NMBA, 2006, p. 1). They represent the expectations of nurses from the governing board as well as the expectation the public should have. These standards make nurses accountable for their actions to ensure both a high level of and proper patient care is achieved.
The competency standards have an obvious connection to therapeutic communication and the importance of such in Standard 9.1. This standard discusses the need for boundaries, understanding and developing a rapport within an effective professional therapeutic relationship between nurse and patient. The standard also discusses the important for respecting and treating the patient appropriately to ensure best nursing practice is achieved as well as understanding the benefits therapeutic communication can have on patient outcomes (NMBA, 2006, pp. 7 - 8 )
In the healthcare setting to achieve best nursing practice effective communication is
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These skills may be decided upon because of that individuals specific factors as mentioned above. Therapeutic communication is that which achieves an understanding between nurse and patient and enhances their relationship (Berman, 2012). To achieve a relationship with a patient skills can be used within communication with that particular individual. The use of therapeutic patient can assist both patient and nurse through difficult circumstances (Rosenberg & Gallo-Silver, 2011).
One such skill is that of active listening. A nurse's job in communicating doesn't always mean they are delivering a message, it is often just as important to listen to the patients message. To deliver best care a nurse needs to listen to a patient respectfully and demonstrate a compassion and understanding for the message they are trying to convey (Webster, 2013). This may include the nurses posture, eye gaze, closeness to the patient (Berman, 2012). Body language must always be appropriate for the circumstances (O'Toole, 2012). An aspect of active listening could be the use of paraphrasing to understand a patient. A nurse needs to listen to what the patient is saying and then repeat the same idea and meaning back to the patient. By doing this the nurse shows they have been listening and understand what the patient is trying to say (Berman,
Therapeutic communication can help promote a relationship between the nurse and the client, by focusing on the client’s needs. The nurse can do this by using various types of communication skills, such as giving recognition, giving information, and offering self. Giving recognition is acknowledging the client’s needs in a non-judgmental way.An example of giving recognition in Bed Number Ten is “After you’re a little better, we’ll be taking you to the physical therapy department for regular work to rebuild your strength” (54). Sue enjoyed the conversation with Charles because he was the first to spoke to her about getting better. Giving information is providing specific factual information the client may or may not request. “All the way through,
The role of a Registered Nurse cannot be neglected in the provision of quality and safe care to patients and adopt procedures adequate for the condition of the patients because they work at the front line level; moreover, they have direct dealing with patients and integration of personal and professional skills is necessary. Therefore, there are certain attributes that are necessary to be present in a Registered Nurse for accurately performing various tasks. These include; Workload management, leadership qualities, interpersonal skills, control of practice, professional development, effective communication skills and organi zational loyalty (Daly & Carnwell 2003, pp. 158-167). These attributes hold significance in terms of obtaining positive outcome for not only the Registered Nurse but also the organization and the patient. Workload should be managed in such a way that the care process is not affected. Registered Nurse should have leadership qualities to help, motivate and inspire other nurses. Similarly, a Registered nurse should also enable and promote learning opportunities for other nurses. A Registered Nurse has responsibilities towards the subordinates, patients and most importantly to the organization. Effective communication skills can allow Registered nurses to establish a trusting relationship with patients identifying their problems and needs. The code of ethics and principles of practice must be followed and the practice of the nurse should be in the line of the organization’s working principles. The responsibility should be met as accountability factors must be considered significant in healthcare setting (Cornenwett, et al, 2007, pp.122-131; Bradshaw et al 2012, pp.13-14). ...
Therapeutic relationship is an essential part of nursing; it is the foundation of nursing (CNO, 2009). The National Competency Standard for Registered Nurses state that nurses are responsible for “establishing, sustaining and concluding professional relationship with individuals/groups.” Throughout this essay the importance of forming a therapeutic relationships will be explained. The process of building a therapeutic relationship begins from prior to time of contact with a patient, the interpersonal skills of the nurse; then the process includes skills required by the nurse to communicate effectively, including respect, trust, non-judgment and empathy. The way to portray these skills can be via verbal or non-verbal cues that are important to understand how they influence a person. The process and skills listed below are all relevant to nurses working in the contemporary hospital environment today.
Not only is professional communication important in the portrayal of a good nursing image and behaviour, it also plays a vital role in patient care and health outcomes. The ANMC standards serve as a good guidance on the need to establish therapeutic relationship through effective communication. As nurses spend relatively more time with patients, they play a significant role in bridging a patient and doctor. Hence, it is would help for nurses to constantly hone their communication skills through experience over time.
Furthermore it’s very important not to judge the patient pertaining to what they may have to say. Good communication helps nurses build a relationship with their patient. Linking my personal experience from the clinical area relates to the practical side of nursing. It is necessary for communication between the nurse and the patient to be clear, understandable, appropriate and
The nurse in today's society provides different services to the healthcare community. Taylor (2011) lists the common roles of the nurse as follows: communicators, educators, researchers, advocates, collaborators, and caregivers. The communicator role of a nurse involves “effective interpersonal and therapeutic communication skills to establish and maintain helping relationships with patients of all ages in a wide variety of healthcare settings” (Taylor, 2011, pg 11). Patients look to nurses for information and communicate better with them because they are the most hands on role in the healthcare setting. As an educator, the nurse is responsible for assessing and evaluating individualized teaching plans for patients and their families (pg
The following references give an overview of the way nurses communicate to give the best possible diagnosis and how the communication can often be problematic. The citations included are articles describing the lacking of communication in the nursing field and how to fix the communication barrier in this field. People communicate day in and day out never realizing there are tons of ways to communicate. Webster’s Dictionary defines communication as “the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” Working people have special ways to communicate
Therapeutic nurse-patient relationships lay the groundwork for successful care and rehabilitation of a patient in any setting. Whether the patient is in a nursing home, hospital, or receiving home care, a therapeutic nurse-patient relationship is vital to the care of the patient. A therapeutic nurse-patient relationship can be defined as a professional relationship between the nurse and the patient that, “focuses on the client, is goal directed, and has defined parameters” (Craven & Hirnle, 2009, p. 329).
To create a therapeutic relationship, conversation must be held in a private area to ensure patient confidentiality. Providing a peaceful environment and mindful of the location allow the patient to express themselves freely without feeling ashamed. Communication required ample time; every patient set their own pace to express their problems. Nurse that shows undivided attention, promote the patient to reveal their problem sooner and better prepare them to advocate on their behalf. The language of communication should be at the level of the patient, although they are not able to assess scientific knowledge, communication should be shared in a way they can understand. Being frankness and honesty is another important successful communication between nurses and patient. Communication should leave the patient without any suspicions, doubts, and misunderstanding. Communication is unidirectional, but it is the nurse and healthcare professional duty for proper conduct. Every patient has different defense mechanisms that help him or her cope with the situation. Nurses and health care professional should respect these mechanisms as how the patient responds to information, awareness, treatment, and symptom of illness. Every patient has different needs when communicating, some require listening, and others want specific explanations. Nurses should treat these
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
In order to deliver a high-quality patient care, a nurse has to establish effective working relationships with each of the interdisciplinary team member. The nurse is often a clinical leader who coordinates patient care among the team members. Effective communication between health care professionals is essential in providing comprehensive, organized, and patient-oriented treatment. Sometimes, poor communication (omitted relevant information) between healthcare personnel can jeopardize patient’s safety. Collaboration between health care providers is professionally rewording and beneficial for positive patient health outcome (Matziou et al.,
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
Communication is an important concept of caring in nursing because the nurse has to know how to communicate efficiently in order to get the patient to trust the nurse enough to open up to the nurse and also the nurse needs to communicate respectfully to show the patient that they genuinely do care about their health and want to help them as much as they
A healthcare team is made up of many different disciplines. For successful patient outcomes, the teams need to come together, communicate effectively, and be open to new ideas and viewpoints. It is important not only for the nurse to work side-by-side with other nurses, but to collaborate with patients and other professions in the health care system as well. All members of the healthcare team can benefit from the teams different backgrounds and experiences, which results in better care for the patient. In this paper, I will discuss the importance of communication skills, patient and nurse empowerment, and professional development.
Therapeutic communication is an important skill for a nurse to utilize when it comes to relationships between the patient and nurse. In Regina’s case, integration of empathetic and compassionate communication skills in combinat...