Isaac Dominguez Evan Oakley Interpersonal Communication 125- G81 April 24th, 2014 Interactive Healthcare Over the last nine years, I have been in the healthcare profession. When I was younger, I never imagined myself wanting a career when I would manage people, but who does? I always aspired to be a pilot, until reality kicked in. When I was fifteen, I had to volunteer a couple hundreds of hours for the school program in which I attended. I decided to volunteer at a local hospital. Little did I know that volunteering for three years would have led me into wanting a profession in healthcare. After volunteering for three years, I decided to get a job for a local community health center, where I have been employed for the last six years. I have held several different positions in those six years and I have learned a plethora of skills, many involving interpersonal communication. Over the last six years, I have really looked up to my clinic director, or the “big boss.” It didn’t take too long after I started working to realize that I wanted to be in her position one day. She is the best example of using interpersonal communication in the workplace. “Health communication encompasses the study and use of communication strategies to inform and influence individual and community decisions that enhance health” (Healthy People). There are many forms of communication strategies that one can use in a healthcare environment when dealing with different challenges and also in gaining skills. Healthcare is much more than being a caretaker and/or a caregiver. Aside from the all the doctors, nurses, and medical staff, there are receptionists, medical records, finance, coders, and various other administrative roles throughout a healthcare organi... ... middle of paper ... ...enges if it can be caught in the beginning. The interview part of the hiring process is most important. Conducting successful behavioral based interviews can eliminate any non-qualified candidates. Using social networking sites to research a potential employee can be a good idea as well. Although one shouldn’t assume anything from what they see in a profile, a director can learn a lot from status updates, past jobs, and friend’s comments. All in all, I believe that I have gained many skills throughout my time with my employer. I hope that once I do receive my degree healthcare management, I can apply even more skills to everyday challenges that may arise. In a field that’s growing rapidly, one can be assured that conflicts will always happen, and people will not always work together. With several team building activities, a higher employee morale can be achieved.
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
Competence in interpersonal communication can be assessed both through general interpersonal interactions and non-verbal communication. Both general competence and non-verbal competence are very important to the way that we communicate and have great influence on the message that we relay to those with whom we communicate. After watching the conversation recorded between Matt and I, I have realized that although there are some areas in which I am a competent communicator, there are areas where I could benefit to improve.
Communication, in healthcare, is a multidimensional concept that involves patients, family members, and a health care team. There is a direct correlation with communication, improving a patient's well being, and quality of care. Adequate communication among physicians and their patients is an actively growing research topic. Results supplied by such studies have provided effective recommendations for oncologists and their team. These recommendations include the patient-physician relationship, how physicians utilize medical information, how physicians deal with patient emotions, physician self-management, and educational conferences designed to sharpen communication. Communication is important during each phase of cancer care. Patients are concerned with a wide range of issues including pain, death, and disability. There are distinct categories that affect the way a physician communicates with a patient including physician training, communication barriers, the patients role, communication with families, communication styles, alternative treatments, communication research, as well as public awareness. A successful communication interaction implies that all parties have created a "partnership" and the patient has been fully educated on his or her condition as well as the different options to address the condition.
Interpersonal communication theories are interesting and compelling to read. They are astonishingly relatable to one’s everyday life. As one reads an interpersonal communication theory, he or she may find himself or herself thinking of instances in daily life and relationships that directly correspond with the theory. I found the theories to be eerily similar to how many people behave, communicate, and think with regards to interacting with one another. Interpersonal communication theories describe the communication between two or more individuals through verbal, non verbal, and written communication. I believe the theories are some of the easiest to comprehend perhaps due to the direct correlation with people’s lives. Through my own research and those of others, I have found Cognitive Dissonance Theory, Uncertainty Reduction Theory, and Social Penetration Theory to be most pertinent to my life. I will begin by describing the basics of each theory and then explain how they have played such a significant role.
The needs of the patient and society has been the first priority of all other considerations in health care since early 1980s, and professionalism plays a critical role in nurturing it. Professionalism and trust are like two sides of the same coin or as co-requisites of each other: both enhance better patient-provider relationships and play a prominent role of encouraging patients to come for the follow up care in a timely fashion, to promoting the reputation of the organization. Communication and team work promotes better coordination between patient and provider just like in aviation, where it saves thousands of airline accidents. Team play and effective communication between the healthcare staff, promotes overall well-being of patients,
Communication is essential in all human interactions and is defined as an exchange of information between individuals through shared symbols and signs (Ruesch & Bateson, 1987). It encompasses not only verbal forms such as spoken words but also nonverbal forms which include facial expressions, body movements and gestures. Effective communication conforms to a person’s culture, ethnicity, age, psychological development and spiritual and religious beliefs in order to be understood properly. As today’s health care moves to a patient-centered approach, communication among nurses and patients is a top priority. This paper will focus on effective communication among children in the health care setting in relation to their psychosocial developmental
When I started this Master of Public Health (MPH), I had great expectations, and I knew that I had to do it because it would help me progress as a health care professional (Roehampton-online.com, 2015). I was coming in with an experience both as an International Volunteer Leader in a Relief Organization for the past 20 years and with an experience in health care as a visiting nurse, additionally being the president of the Staff Committee. The Module One of the MPH has helped me tremendously in bringing together both angles of experience and showed me how to blend them in order to improve my leadership and feel more secure in both my roles as it is very important to be confident while leading (Barron Stark, 2012).
Professionally, in 5 years, I see myself as a graduate of Kaplan University’s Master in Public Health and working in the healthcare industry as either an Epidemiologist, or an Infection Preventionist. Based on my supervisory background, I imagine myself to be in a management role or in a position where I can mentor fellow employees. I wish to make a difference, help others and help to prevent disease. I know that will my employment background, and educational background, I will succeed at achieving these
Each interview had its own take on the central topic of improved communication and patient satisfaction. Improved communication skills and techniques, identified as a fundamental driver in all participant interviews, are key to a more effective and collaborative health care system, from patient through physician and administrator. The ideal health care system seeks to involve all players acting in harmony for a healthier patient/customer and society. Consequently, if everyone is responsible for taking the time to communicate and inform the patients, no one is ultimately responsible. Little or nothing seems to get passed on to the patients and their families with everyone being responsible (doctors and nurses), and no one is left to be accountable
The communication cycle consists of giving and receiving information. As you interact with patients and their families, you will be responsible for giving information and ensuring that the patient understands what you, the physician, and other members of the staff have communicated. You also will be responsible for receiving information from the patient. It is important that we promotes patients' comfort and well-being. Positive communication is essential in the medical office such as:
Verbal communication skills that should be applied in the healthcare field include correct pronunciation, clear enunciation, and knowing your point and purpose. Nonverbal communication skills consist of having an appropriate appearance, facial expressions, and body language.
.2- Explain how effective communication affects all aspects of own work. Effective communication is vital for the social care worker. If a social care worker wishes to communicate with the service user effectively, he/she must speak clearly and use phrases and sentences that the service user can understand. On the other hand, service users, when communicating to care workers, their managers or other members of staff, should also speak clearly and openly in order to promote an excellent service. Not doing so, could compromise the quality of the service, lead to misunderstanding and therefore, create communication
when we both are in agreement and is acknowledging the subject, time constraints and types of
As a healthcare professional, effective communication is arguably the most important trait to have next to patient care. The ability to communicate efficiently can make or break you as a respected healthcare professional, but even more importantly it can alter the patient’s treatments and the fluid transition from pre hospital to hospital care. Patient advocacy is one of the major keys in communication for a pre hospital caretaker in particular. We as pre hospital personnel need to paint a clear picture of our patient’ condition in order to accurately treat our patients and forewarn the receiving hospital of what they are about to have at their doorstep. In the words of a 10 year mobile intensive care nurse, “the most important aspect of radio contact by the paramedic is the ability to accurately describe what the priority
My personal mission is to improve people’s lives through medicine and care and make world a healthier place by using my skills and coming up with innovative ideas to manage healthcare organizations. There are two goals which need to be accomplished: One is the short term goal which is to be accomplished in a short period, say a year or few months. My short term career objective is to complete my Masters degree in Administrative Science with good grades which will reflect in my resume. Second is the long term goal: what I want to do in the next 5 years and where I want to be at the end of the fifth year by effectively shaping my future in an organization. My objective is to be a Healthcare Services Administrator of a healthcare organization such as hospital or public health department. My degree of Administrative Science with specialization in Global Health and Human Services will help me to develop skills to manage a healthcare facility effectively and efficiently, as well as my human resources skills will help me manage and work with people. This will guide me to achi...