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Shopping online affects consumer behaviour
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In general, electronic commerce is the process of buying and selling goods or services using electronic systems between organisations and in business-to-consumers (Saxena, 2013). With the passage of time, electronic commerce had become one of the essential characteristics in the internet era. According to UCLA (University of California, Los Angeles) Centre for communication Policy (2001), online shopping has become the third most popular activity on the internet, immediately following e-mail using, instant messaging and web browsing. Online shopping behaviour which is also known as online buying behaviour and internet shopping or buying behaviour refers to the process of purchasing products or services through the means of the Internet. This process is consist of five steps which are nearly similar to those associated with traditional shopping behaviour (Liang and Lai 2000). In the typical online …show more content…
Most of them have attempted to identify factors influencing or contributing to online shopping attitudes and behaviour. The researchers seem to take different perspectives and focus on different factors in different ways. For example, Case, Burns, and Dick (2001, p.873) suggest that internet knowledge, income, and education level are especially powerful predictors of Internet purchases among university student’s according to an online survey of 425 U.S. undergraduate and MBA students. Ho and Wu (1999) discover that there are positive relationships between online shopping behaviour and five categories of factors, which include e-store’s logistical support, product characteristics, website’s technological characteristics, information characteristics, and homepage presentation. Schubert and Selz (1999) examine the quality factors of electronic commerce sites in terms of information, agreement, and settlement phases. They also review those factors related to e-commerce
Laudon, Kenneth C. Traver, Carol. E-commerce: Business. Technology. Society 3th ed. Pearson Prentice Hall. Upper Saddle NJ, 2007.
The e-commerce dollar volume of business conducted over the Internet in 2000 and 2001 was reported to be 354.9 billion and $615.3 billion respectively, with these figures forecast to reach between $4,600 and $9,240 billion by 2005, depending on which analyst’s figures are used. Whether it’s the conservative or the optimistic, the growth projections of 747% to 1502% are indicative of the enormous opportunities for e-commerce and the business world of the future (Plante 13/11/03). Opportunities Over the past few years, the Internet “is fundamentally changing the way companies operate,” creating additional revenue streams and refining the way they do business with existing customers (ecommerce). E-commerce is crucial to the future success of companies, and those that do not embrace the Internet to conduct their business “will be destroyed by competitors who are leveraging the power of the Internet” (Ecommerce). This new way of doing business through e-commerce allows companies to revise their internal operations to improve efficiency and reduce costs significantly while taking customer service to a new level (ecommerce)....
Doolin, B., Dillon, S., Thompson, F. and Corner, J.L. (2005): “Perceived risk, the internet shopping experience and online purchasing behaviour: A New Zealand perspective”, Journal of Global Information Management”, vol 13(2), ABI/INFORM Global, Pp. 66
E-commerce, a system by which people can buy, sell and deal without even seeing the person on the other side, has taken a front seat in improving the economy of countries around the world. Technology today has made it possible for monetary institutions to help locate the customers resources and help solve their problems at any given time through online banking.... ... middle of paper ... ...
INTRODUCTION We always feel that we are behind the times, whenever we try to stay apace with technology. With the beginning of the new millennium, computers became the international language. Computer today is not only the language of people but also for business. Internet is the tool used by business in term of electronic commerce. In the discussion I will try to state how e-commerce influences business in the new world with the vast growing of the Internet technology. First, I will define what is e-commerce. Then, I am going to highlight some comparison between the traditional and electronic commerce. The benefits and disadvantage of e-commerce will be the following step. At the end of discussion and briefly I will mention e-commence technologies. Then comes the summary where we can find what was covered in the discussion. At last I will try to write the conclusion of this assignment. DISCUSSION Electronic commerce seems to be everywhere in our life today. It is hardly that you open a newspaper or magazine without coming across a subject or an article about e-commerce, but how can we define e-commerce? What is E-Commerce? E-commerce is any commercial transaction done electronically using the computer, through the Internet technologies, such as the World Wide Web. In another words, it is the buying or/and selling of goods or services on the web. Moreover, electronic commerce had included the handling of purchase transactions and funds transfers over computer networks. (Understanding E-Commerce, David, 1997, P.2) Meanwhile electronic commerce is getting stronger than ever. The Internet has given e-commerce a boost. E-commerce is the wave of the future allowing businesses of all sizes to sell their goods online. It is growing along with the Internet too rapidly. E-Commerce brakes all the time and geographical boundaries providing a direct deal with end costumer. This definitely expands the business opportunity to satisfy costumers’ demands for product, service, and information. Electronic commerce doesn’t only include the transaction of traditional commerce, but also generating demand for its goods and services. The definition of electronic commerce is kind of dynamic. As you go deeper into knowing it, you will have better definition and with the time even a new different definition. Traditional Vs. Electronic Commerce Transactions In the traditional business, manufacturers use dealers, distributors, and retailers to represent them. For many years, manufacturers’ representatives believe that the physical presence at the point of sales plays very important roles.
What exactly is e-commerce? Most casual internet users think that e-commerce is just buying and selling online. Yet this is not the case. Simply put, e-commerce is the electronic exchange of business information between two or more organizations. There are e-commerce conducted between businesses and those that carried out between a business and its consumers. Business-to-business e-commerce take place in electronic data interchange over private networks. Companies that regularly do business together will setup an automated and fast info exchange such as stock deliver and receive confirmation. For business-to-consumer e-commerce, the Web has become the dominant pipeline. It includes buying and selling any item over the Internet, electronic fund transfer, shipment tracking, and all other methods of conducting business over digital networks. Also, there is consumer-to-consumer e-commerce that involves consumers selling products directly to each other using the internet. A good example will be the auction site eBay. Clearly, E-commerce will change the face of business forever. Companies that are thousands of miles away can complete business transactions in a matter of seconds as well as exchange information.
The Internet is rapidly becoming widespread and widely used as a tool for globalization across the world. As the Internet became more easily accessible by most people in the world, the web is bringing significant implications and changes to the way we live, including the way we shop. There is a rapid growth with e-commerce and moving businesses onto the web and retail success is no longer about stores and shopping centers. In developed countries, about two thirds of the population have access to the Internet making the option of online shopping is easily accessible to most people (Valerio). With the ease of shopping in your own home there are many benefits of doing your shopping online. Consumers can easily compare prices online, there is a larger range of products on the web, you can save time by having your shopping delivered right to your doorstep and it also overcomes physical barriers. Over the last decade online shopping has challenged and replaced the traditional means of physically going into shops as the digital world has provided customers with further convenience, flexibility and comfort from shopping from your own home.
The Information revolution is changing our daily lives. With the rapid development of computer and internet, online commerce become quite common and plays an important role in the modern world. The online business has booming development in these few years. US online retail sales raised an average of 11% in the first three months of 2009 (“US Online Sales Up,” 2009). The growth of online sales may due to the growing number of consumers who shop online. In the case of Asia, survey reported 77.6% of Internet users have online shopping experiences in 2003 (as cited in To, Liao & Lin, 2007). Online shopping is very different from traditional shopping. Consumers cannot touch and check the product before purchasing it, which means they are at higher risk of fraud than traditional shopping. Consumers also have other concerns such as credit cards security of online shopping. Then questions should be raised: what is the advantage of online shopping? Why people shop online? In following paragraphs, the advantage of online shopping for the consumer and consumer’s motivation to shop online will be reviewed and discussed.
The world as we know it today is subject to evolution in almost every aspect of life. Foods are cooked faster, phones no longer have wires, televisions produce images that are almost spitting images of real life. But to narrow the focus we bring attention to the internet. More importantly E-commerce. The definition of E-commerce is the conduction of business via internet websites using them to either purchase a good or service or to sell one. More examples of E-commerce are
In a study which was conducted in UK and Italy shows that customer attitude toward internet shopping depends on understanding of retailer and consumer experience with online
In today’s era “INTERNET” is playing a significant role in our daily life. People can walk through the internet to one who is actually living on the different side of the planet, can send mails round the clock, search information & even buy things online. With this invention of internet there is a shift in traditional way of shopping. Now there is no need to open a physical store. One can be active at any time and place and purchase products and services. The number of users of internet is increasing day by day which means that online shopping is increasing. Various characteristics of online shopping is making it more convenient for the customers, as compared to traditional way of shopping such as the ability to view and purchase goods and
Electronic Commerce as popularly as E-commerce has become a big deal in our growing economy due to the increase use of online systems. E-commerce now of the fastest growing business in the world. The technology has change the way of business. Business that have physical location have now made it an effort to focus their online business. It is the new sort of business platform where you can make use of different technologies like electronic data interchange or transfer document electronically. Online business is an effective of sales.
E-commerce or electronic commerce is carrying out business communications and transactions through computers and over networks. It involves buying and selling of goods and services through digital communication. E-commerce also includes transactions on the World Wide Web and the Internet and means such as electronic funds transfer, smart cards and digital cash. E-commerce covers outward facing processes that interact with customers, suppliers and external partners such as sales, marketing, delivery, customer service, purchasing of raw materials and supplies for production.
E- Commerce is a phenomena that is emerging rapidly between businesses all over the world, and it has affected the businesses at all sizes in many aspects.
Online shopping attitude refers to consumer's psychological state in terms of shopping on the Internet. According to this survey, every consumer mind set is composed of different thought, modes of emotions and different information processing.