Importance Of Quality Management In Construction Industry

CHAPTER 1: INTRODUCTION

1.1 Background of The Study

The construction industry is one of the substrates of the domestic economy for most countries. The construction industry is playing an important role in developing the economic and status of the country. The construction process itself involved with unexpected factors. Therefore, an efficient and successful construction project is with a statement by completion of the project on time, with the given budget and to the determination quality. The construction industry have an unparalleled and own features and qualities that makes it different from other industries. The construction are unparalleled, future in the nature of construction and it involves extraordinary difference of professions,

From the viewpoint of a construction industry, the quality management in construction projects it means to maintain the quality of construction activities at the demand level to get client’s contentment that would get long time able to be competitive and commercial survival for the industries. The quality management is serious demand for a construction industry to maintain in construction market, which is to be competitive and challenge. To become competitive in today’s markets. It is necessary for the construction industries to supply more favorable quality and the value for clients and owners. Runs the develop and work good relationship with clients, by providing more teamwork at the site, and make better quality work, and good motivated the works. The quality management have to reserve the environment of construction and linked tools, techniques and actions that can be distributed effectively driving to be successfully operated for the industry. The function of quality management for a construction industry is not an isolation of activities, but overlap with all the management and operation processes of the

The Associated General Contractors of America (AGC) for example believe that every member of a structure group can advantage from execution of TQM in their company.

Total Quality Management (TQM) is a guide to improve the overall business planning continuously by integrating knowledge / basic techniques and technical tools (Abdullah, 2010). It is widely accepted as the pacemaker to improve performance in the construction sector (Koh and Low 2010). The advantages of construction companies that have implemented TQM success include times, reduced non-compliance, downsizing, improving the overall project planning, improving customer satisfaction, increase morale staff and increased market share (Polat, 2011).

Many studies have been conducted to find solutions to any obstacles to the implementation of TQM (Hoonakker 2010, Shibani, 2010). However, few studies conducted of the state in Selangor. According ( Meschi and Riccio 2008), all emerging markets is specific. The degree of "emergence" or switch the change extremely from country to country. The generalization cannot be made on the emerging individual. Therefore, it must to submit the search to other