Importance Of Customer Service Objectives

Question 3

My customer service objective is for Aj Hackett. The objective is to: " connect with customers and make them feel content with their product but most importantly the service they receive.

The measurable standards will see that staff will flexibly adapt themselves in various situations with customers to ensure that they establish a trusting bond between themselves and the customer and maintain this from hello to goodbye.

Standard one:

Customers should be immediately and consistently acknowledged by staff.

Greet the customer with a friendly salutation and maintain eye contact, body language and pace of service (don’t rush the customer) by offering to answer any questions and double check that there is nothing more you

If you feel that your customer is more conservative or requires a gentle touch, use a formal approach.

Use a gentle tone, formal greeting, polite conversation and a smile when interacting with customers.

In relation to the standard where customers must be appropriately fare welled.Farewells are the icing on the cake so be sure to personalize your farewell for each customer and make sure you make them feel valued and excited to

A lot of staff do not know the importance of customer service so training can help with this. Training will boost employee confidence with customers and explore a variety of customer requests that can be tricky to handle, but it will help staff develop strategies for dealing with complex customer requests.

My first recommendation is for staff to complete a short customer service course, or complete relevant papers to help them build knowledge of customer service.

Secondly I would recommend a one day seminar on business customer service that I held nationwide where all the customer service secrets are shared. A seminar such as Customer Service Excellence - Business Training NZ Limited where there will be " A fantastic one day course to get staff communicating professionally and confidently with customers"

Thirdly there are online courses that can also be completed at alison.com that can help staff better themselves in the area of customer service.

Fourthly Attend a customer service workshop where staff can learn skills in a more relaxed