AI and Robots: Transforming Manufacturing and Service Industries

646 Words2 Pages

As shown in the graph on the left, in the manufacturing area, the portion that humans take is getting lower and lower as time passes. It's because robots and AI are replacing those occupations. This is rather a natural phenomenon in the managers' perspective. Why not use robots which require less payment and work for longer time without any dissatisfaction? The graph 1 on the left explains the statistic. Then, what about the service industry? Can it avoid this stream? Unfortunately, the answer is no. AI technology is now at the gate of identifying people's emotions and reacting properly. Pepper, a robot that feels emotions was invented in Japan by SoftBankcompany. It analyzes human's faces and voices by using machine learning technology. …show more content…

The interested party explained that this is because the robot can suggest proper commodities and services, judging from age, gender, emotion, and consumptions habits. This contributes to maximized customer satisfaction and economic feasibility. Likewise, with the advent of emotion feeling AI, service industry is now one of the main areas that AI can substitute. Aside from that, there are numerous AI being used in service area. In Japan, there is a weird hotel called HENN-NA Hotel. Most of the hotel employees are artificial intelligent robots. They help customers check-in and out, carry their baggage just like a servant. Also, there is a robot called Huggable. It was invented to take care of young diabetics. It can play 'I spy' game with the patients and let them know postprandial glucose level that they intake. Likewise, AI has already invaded in service industry pretty much. This became a reality thanks to the Exobrain and Deepview technology. Exobrain, as it is implied in the word, stands for the artificial brain outside of our body. In …show more content…

Even the service area came out to be unsafe from the extension of AI. However, we need to think about why we invented them at this point. We made them to enhance our life. Anyway, the very start of this technology was humans' deep interest in 'humanity' itself. Maybe this is why 'liberal art' is rising rapidly. People are recognizing the importance of 'being human being itself' as other things can be fully replaced by AI and robots. But there is no necessity for us to feel anxiety against AI at all. After all flow of society will be focused on 'human'. This is the very chance for us to shine our ability that only mankind can possess which is to create and care for others. It is true that it seems AI are depriving our work places in the status quo. However, there's no doubt that it is because we are now in the middle of the transition period. We haven't used AI in our real life that long. We just need more time to adapt to it and find our new way to harmonize with them. Therefore, what we have to do is to welcome the development and try to make harmony with technology, hoping for improved life

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