4.1 Theoretical Discussion: Human Relations Approach (Marianne Muyia) The central focus of the human relations approaches is human needs within an organization. The evolution of this theory stems from the classical approach. The classical approach centers around the machine metaphor. It highlights the importance of three key elements within an organization: specialization, standardization, and predictability (Miller, 2012: 18-19). In the classical approach, organizations emphasize structure and efficiency; communication is limited within the boundaries of hierarchy and formality. Classical organizations communicate vertically from upper management to employees, often relying on written and formal communication methods (Miller, 2012: …show more content…
Maslow’s theory cultivated as a “general theory of human motivation,” but this theory is “extensively” applied to organizational behavior (Miller, 2012: 40). In this theory, Maslow proposes that five types of basic needs motivate people: physiological, safety, affiliation, esteem, and self-actualization. These needs are arranged in a “hierarchy of prepotency,” where lower-level needs must be satisfied before achieving higher-level needs (Miller, 2012; 42). The lower-level needs are the first three basic needs in the hierarchy: physiological, safety, and affiliation. The first need is physiological. It refers to the needs of the human body, such as food, water, sleep and sensory pleasure. An organization fulfills these needs by providing a “living wage” that allows individuals to acquire these necessities and creating “physical work conditions that do not violate the physical requirements of the human body” (Miller, 2012: 41). From the physiological needs, humans move to the second basic need—safety. These needs include “the desire to be free from danger and environmental threats” (Miller, 2012: 41). Once again, an organization fulfills these needs by providing wages which allow employees the ability to acquire the necessary tools to ensure safety. In addition, the provision of physically adequate work conditions within an organization fulfills these safety needs. After physiological and safety needs are attained, humans aspire for belonging and love. This third basic need is affiliation. Affiliation needs refer to “the necessity of giving and receiving human affection and regard” (Miller, 2012: 41). This need highlights one of the key findings of the Hawthorne studies-the importance of social factors within an organization. The social relationships between coworkers and managers within an organization satisfies this need for
Target has problems in the area of Human relations because of their training methods; in not hiring people who have unions. This is an example of discrimination, not by color but by what a person has, which is a union. The question that comes up is; how can this motive people to apply for a job at Target? Also Target has issues with boosting morale in their company especially after letting go about 2,000 employees. MPR news reported in March of this year, that “1,700 employees are out of work. Another 1,400 open positions will go unfilled” (Cox, 2015). A problem such as these layoffs and it being reported affects the way current employees as well as applicants view the corporation. In the MPR news article an employee
Maslow’s theory is simple, if your basic needs our met you will strive to achieve your next level of need. As you achieve human needs you will desire greater needs until you reach self- actualization or transcendence. Throughout this paper first I will be discussing Maslow’s theory and the different levels of achievement. As well as the changes he made to his theory in the 70’s. I will talk about the grouping for these achievements and where they fit in the hierarchy of needs. Secondly, we will talk about how Maslow’s theory motivates and how we use it in our careers. Lastly, I will bring up how this theory fits into the fire service. I will also show how to use it as a motivational tool as a manager. In my conclusion I will discuss the differences we can make just by fallowing this platform of motivation to create the most motivated firefighters.
In the 1940s Abraham Maslow created his famous theory of needs and set the groundwork for David McClelland who in 1961 launched his book, “The Achieving Society” (Mind Tools, n.d.). McClelland’s Acquired Needs Theory explores the thought that “needs are acquired throughout life…needs are not innate, but are learned or developed as a result of one’s life experiences” (Buchbinder & Shanks, 2007, p.27). In this theory are three types of needs: need for achievement-desire for success, mastering tasks, and attaining goals; need for affiliation-desire for relationships and associations with others; and need for power-desire for responsibility, control, and authority (Buchbinder & Shanks, 2007). Therefore, management, hospitals, and organizations must determine what the needs of their employees are in order to properly motivate
The culture of a human service organization (HSO) impacts the managers, workers, clients, and all entities interactions. Culture is created and influenced by varies aspects and can be positive, negative, or a combination of the two. This paper will discuss the impact of culture and learning within an organization, and how it relates to supervision, personality differences as well as risk and safety as it relates to culture.
Employee benefits coordinator play a significant role in Human Resource Management. Employee Benefits coordinators are responsible for assisting with employee benefits, maintaining employee data base, managing all insurance billings and maintain employee files, sick pay, vacation and retirement. This study explores the importance of employee benefits to corporations, government agencies and non profit organizations. This paper also researches the effects on the management team and on individual employees’.
The Hawthorne studies brought the human relations effort to the forefront and led to the theme of the social person. Over many years the behavioral approach to management grew a little bit at a time. Theorists, who advocate the behavioral approach to management, stressed that an individual in organize activity deserved to be the main attention of focus. These sociologists and psychologists felt that management’s success largely depended on the manager’s skills and abilities to work with individuals and also understand those which have a diversity of aspirations, needs, backgrounds, and perceptions. The advancement of this approach from the human relations movement to modern organizational behavior has had a great effect and influence on the theory and practice of management. The human relations movement was a concentrated effort among theorists to make sure that managers were more sensitive to their worker’s needs. This practice came into existence as a result of special circumstances that took place during the first part of the 20th century. Scientific management during the social person era was supported by three very different influences; the Hawthorne studies, the threat of unionization, and the philosophy of industrial humanism.
Furthermore, there are three theories which explain the different factors in how employees are motivated based on their needs. The first theory, Maslow’s Hierarchy of Needs, was proved by Abraham Maslow in the years of 1943 and 1954 (McLeod, 2013). Maslow believed that society developed their motivations depending on their needs. Maslow’s Hierarchy of Needs is a theory in which five motivational needs( self-actualization,esteem, belongingness and love, safety, and psychological) are demonstrated in a hierarchy pyramid. The five motivational needs are divided into three categories(basic, psychological, and
It is said that there is no such thing as failure, instead we have results. This was the idea that gave rise to the start of a company and later shooting of this video, in the outskirts of Addis Ababa in Africa. The video is about a shoe company called oliberte, which prides itself as the first company to be offered a fair trade certification. The founder, Mr. Tal Dehtiar has appreciated and employed great motivation methods in the growth of his company in a challenging environment (Oliberte, 2011). Motivation’s purpose is to initiate, guide and maintain goal oriented behaviors on the person that it is applied to. It can be driven by biological, social, emotional or cognitive forces. People are motivated to behave in a certain way because it is a core creational component of the human race. The two motivational theories that can be seen in this video are Mayo’s theory of human relations and Maslow and Herzberg’s theory of human needs (Latham, 2007).
In daily life, we need motivation to improve our performance in our job or in studies. Motivation is an internal force, dependent on the needs that drive a person to achieve. In the other words, motivation is a consequence of expectations of the future while satisfaction is a consequence of past events (Carr, 2005). We need to give reward to our self when we did correctly or we has achieve our target. Reward is something that we are given because we have behaved well, worked hard, or provided a service to the community. Theories of motivation can be used to explain the behavior and attitude of employees (Rowley, 1996; Weaver, 1998). The theories include content theories, based on assumptions that people have individual needs, which motivate their action. Meanwhile according to Robbins (2001), motivation is a needs-satisfying process, which means that when a person's needs are satisfied by certain factors, the person will exert superior effort toward attaining organizational goals. Schulze and Steyn (2003) affirmed that in order to understand people’s behavior at work, managers or supervisors must be aware of the concept of needs or motives which will help “move” their employees to act.Theories such as Maslow (1954), McClelland (1961), Herzberg (1966) and Alderfer (1969) are renowned for their works in this field. The intrinsic reward or also be known as motivators factors is the part of Herzberg motivation theory. Motivators are involve factors built into the job or the studies itself such as achievement, recognition, responsibility and advancement. Hygiene factors are extrinsic to the job such as interpersonal relationship, salary, supervision and company policy (Herzberg, 1966. There have two factors that are called hygiene fac...
Behavioural management is the study about the style of leadership and motivation method affects the behaviour and attitudes of workers (Waddell et al. 2007). McGregor studied from Maslow’s hierarchy of needs and found human needs can be categorised in five levels which are safety, physiological, belonging, esteem and self-actualisation needs and utilise them in analysing human behaviour in relation to organisation management (Kermally, 2005). It is essential to take into account how workers feel, behave and react on their job as successful business dominated by how well the organisation members cooperate together. McGregor published two sets of assumption, Theory X and Y which explain whether workers are indolent, responsibility aversion and pursuing lower level of needs or workers like...
Human resource management (HRM) processes are crucial to the success of an acute care hospital facility. In this paper, I will give insight on how HRM processes have to align with the organizations goals and objectives in order to operate successfully. Hiring, training and benefits are a few of the major roles that human resources control in an organization. Therefore, it is important that human resource managers are abreast of all current policies and procedures.
Motivation is an important function in organizations to motivate their employees for their ability to perform well, improving their skills, increasing productivity, job satisfaction and employee extension. Employees also are not a machines that we could just program their task in their brain and they will do it automatically, they require motivation to actually do their job properly. And so, after discussing the process models of the Maslow’s “Hierarchy of needs”, Douglas McGregor theory X and Y, and also the Herzberg’s “two factor motivation hygiene theory.” understanding the ways of motivating people, the human nature, and the substance of nature. I believe that the true motivation can only come from within and also managers can actually motivate all of their employees.
The main purpose of Human Resource Management is to increase the effectiveness and contribution of employee’s attainment of organizational goals and objective (Youssef, C.). Many areas of HRM have been discussed in this course. Those areas are EEO and Affirmative action, Human resource planning, recruitment, and selection, Human resource development, compensation and benefits, safety and health, and employee and labor relations. All these categories have an impact on how an organization is managed. Although there are many things that impact a business, the most important thing about managing a business is selecting the right people to help the company succeed.
To start with, the Human Relations Movement firstly emphasises the importance of the working environment for employees as a socialised natural group in which social aspects for both employees and managers take precedence over functional organisational structures. Elton Mayo, who was called “the founder of both the Human Relations Movement and of industrial sociology” (Pugh & Hickson, 1989, P.152), had the basic idea that “workers had strong social needs which they tried to satisfy through membership of informal social groups at work place” (Nicholson, 1998, p.215). Opposing the classical perspectives of management principles of the Scientific Management and Bureaucracy, Mayo claimed that scientifically clarified rules, strict work procedure and incentive money payments were not the only stimulus to inspire workers and that they were “less factors in determining output than were group standards, sentiments and security” (Robbins, Millett & Waters-Marsh, 2004, p.815-816) after he proceeded an experiment, called the ‘Hawthorne Experiment’. According to the Hawthorne Studies, employees were motivated to work harder and efficiently when managers provided a more comfortable and informal working environment taking into account individual satisfaction and their personal needs rather than manipulating employees by way of higher remuneration. Mayo demonstrated that an organisation could not generate much beneficial output if managers “treat workers simply as economic individuals wanting to maximise pay and minimise effort” (cited Nicholson, 1998, p.215). As a result, “managers would no longer consider the issue of organisation design without including the effects on work groups and employee attitudes” (Robbins & Barnwell, 2006, p.47). They now see their jobs as dealing with human beings rather than simply with work.
I believe each theory will benefit organisations to some point because they are both strong and weak at the same time so combining both approaches to make it a better approach is appropriate, but since we are talking about needs and values of the workers to considered more important that the organisation’s then I support that human relations approach management is superior than classical approach management. Organisations have to take the element of the human into account otherwise organisation cannot move smoothly to reach their specific goals.