After reading The Goal, I would like to apply these concepts to the hospitality industry, Hotel. I got a chance to have an interview with a former room attendant in Howard Hotels, a five-star hotel in Taiwan. Although the room attendant’s duty is quite simple, I find the way to apply the ideas from the book to their work.
In housekeeping, the room attendants have very limited time to finish their work because hotel guests usually check-out from 9AM to 12 PM and new customers will check in from 3PM to 5PM. Their duty is to clean and to tidy the rooms and to replenish guestroom and bath supplies within the time period. Like rush orders in the factory, room attendants have got their work done in the due time, otherwise they are failing to deliver the product to customers. Every room attendant has to clear 12-14 rooms depending on the work orders dispensing every morning, and two attendants work as a team to finish their duty. One room attendant is responsible for bathroom cleaning, which is heavy duty, and another one is to clean and tidy room. They have to work independently for maxi...
In conclusion, Hotel 373 maintains a fairly good balance between the ‘cooperation’ and the ‘family’. It is important to keep this balance in the future so that employees can work in a good environment while having high professional standards on themselves.
Sligte, D. J., de Dreu, C. W., & Nijstad, B. A. (2011). Power, stability of power, and
You arrive to work by seven and you’re only given an hour and thirty minutes to make sure the needs of over fifteen people are met. How do you decide who receives a bath before breakfast and who has to wait? Are you being neglectful for deciding one over another? Due to the economic downfall and the increased demands of works needed in medical field, many medical facilities have cut their staffing to balance cost in budgets. Patients can no longer be given full care because of the lack staffing. This has made many people change their minds about becoming nurses. Job openings are posted daily for nurses due to many quitting because of the burnout from over working. In order for the work load to be better for the nursing staff a law must be put in place that requires that nurses will not receive a high number of patients to be all cared for at one time.
Equally important, Gaylord Palms has stated it prospective new employees the importance and expectations of their employees and the level of customer service they want to attain. They made the employee’s feel very special being chosen to work at the hotel, and assigning dedicated individual to connect with the employee in the beginning and in 90 days. Onboarding is a crucial component to a successful orientation for the employees. I appreciate the hotel having a dedicate individuals to assist in this process. Also, the strategy to communicate its cultural values, the Gaylord Palms internal guarantee was made and communicated to employees, and recognized every employee as an internal customer (United States Air War College 2014). The guarantee states: “STARS first, always”, and shows the commitment of Gaylord entertainment to providing support and resources to the employees, to provide excellent customers service (United States Air War College 2014). They also make the environment fun, and encouraged open communication and development, and uphold values. I appreciate the employee guarantee they created to emulate the same values and power of the guarantee offered to customers. Specific characteristics included deliberate role modeling, teaching, and
Learning is a vast processes and this starts from the time when we first open our eyes to see the world. Later complicacy starts as we grow up and learning forms a particular path to tackle this complicacy. This process is formed by the human being and human being only followed this path and he is still following. Learning is basically knowing something that is not known before or rather doing something which is not done before. It could be learning through teaching or experience. Thus learning is combination of theoretical knowledge and practical experience. When they put theoretical knowledge to practical use and is able to get some result out of the same. Learning has got various purposes, knowing the difference between different learning stages, evaluating ones strengths and weaknesses, develop action plans. Learning styles lead to self development. Self-development is basically personal development. It is about improving personal knowledge, skills and performance. And personal development is only possible if someone completes the learning cycle. The supervised work experience was for the students to experience their theoretical knowledge into practical work. This training has also helped me in knowing my strengths and weakness. SWE is very important for any hospitality management student as it helps them to learn better and more about the Hospitality Industry. In this essay I will show the different learning styles and also how I have developed myself during my training at the Marriott Dalmahoy, Scotland.
In the novel, Hotel on the Corner of Bitter and Sweet by Jamie Ford, allusions are tied into the story to make the book seem more realistic. These allusion allow the story to seem more alive and realistic First and foremost, the Panama Hotel is a dominant allusion and part of the setting in the story. This hotel portrays a significant landmark in the city of Seattle that divides Chinatown from Japantown. "The old bachelor hotel had stood as a gateway between Seattle's Chinatown and Nihonmachi, Japantown" (3). The basement of the hotel was used as a storage for Japanese families to place their belongings in before being taken away. Henry, the main character, visits this hotel multiple times in search of Keiko's belongings. Though the hotel does not present a huge role in the novel, it accords the reader with an image that they can relate to real life.
At the beginning of 1993, the company introduced a new Group Mission. Statement that has been rolled out to every member of staff through personal presentations by the Managing Director at every hotel and corporate office. This Mission Statement has been published in English, Chinese, Thai and Indonesian, and serves as a model for that. it conveys guidelines and criteria that can be used by hoteliers who wish to monitor and evaluate their own leadership and quality. improvement efforts.
The reason I chose the Hotel Management industry is because it is a career path that I have always been interested in and curious about. It is a fast growing widespread global industry. I’ve always wanted an exciting career, which would integrate my business and creative skills in a way, which would be more energetic, active and fun than most orthodox and boring office desk jobs. I also desired to work in an industry, which I was fervent about. For my first year Applied study period I had the opportunity to work at The Taj hotels, resorts and palaces, India and my experience there established many of my principles of how the hotel industry operated. Despite my refining on the job experience, that allowed me to explore the various departments and requirements of the everyday job, I had never elaborately researched the prospects of working and skills and requirements required in the Hotel Management industry; and this Is exactly what I aim to accomplish with this report.
Wu, Z., Roboson, S., & Hollis, B. (2013). The application of hospitality elements in hospitals/practitioner application. Journal of Healthcare Management, 58(1), 47-62. Retrieved from: http://ezproxy.aut.ac.nz/login?url=http://search.proquest.com/docview/1287979397?accountid=8440
There should be cleared.environment to servive in this competitive era.they has to evaluate new strategy for targeting their goals and tactics.inventory control ,service for special customers and all other activitives which takes part in each day within the hospitality or tourism operation.in hotel industry there should be something new on each day as compare to others which help to cater
As an Executive Housekeeper in a hotel there are many challenges to develop a strategies to operate successfully in order to help sustainability. The hospitality industry has been under pressure by government legislation and regulations to
In this essay I will identify three major challenges, which I think are important to running a successful hospitality business. I will describe and define these challenges and use data that I have found to corroborate what I have suggested. This can be paid to the worker by wages or salaries (Conn, 2009). Labour costs are a major challenge for a hospitality business.
Lindsay Alanson is a 15-year experienced professional that has moved up the hospitality ranks through her hard work and effective management style. One of the best programs developed by Lindsay in the past has been an initiative to increase motivation for the lower paid employees. Lindsay has now been recruited by Grand Chancellor Resort to take on the challenge of lowering the employees’ 20% retention rate as the quick turnover of employees is costing the resort an excess amount of money. Not only would the resort like to cut the cost of the hiring process but also maintain the reputation of best places to work as they were finalist in the best places to work awards in 2006.
My name is Adetoun Oyewole – I am currently studying HND Hospitality Management. The purpose of this assignment is to bring out my personal development skills; which will lead me to professional development. This assignment will also enable me to focus on my personal skills that will lead me to success.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.