Examples Of Stereotypes And Misconceptions Of 911 Operators

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911 operators are the beginning to every emergency others are faced with and also hold a huge role in getting these situations resolved, but there are many misconceptions and stereotypes that argue the difficulty in their field of work. Stereotypes have been around since the 19th century and were brought about to characterize a certain group of people in which the way they behave, intending for it to represent the group as a whole. A misconception derives from stereotypes but, more often than not the misconceptions show not to be true for those certain groups of people. Stereotypes and misconceptions are brought upon naturally, and one will even stereotype others without realizing it. Being a 911 operator is a job where you sit at a desk …show more content…

Not everything in today's world is necessarily positive, and from shootings to domestic violence these are all situations operators are placed in through someone else’s point of view on the daily basis. Operators are often misconceived that certain calls they take have no emotional effect on them. Now although operators are not familiar with the callers and do not necessary have any relation to them, it does not take away from the fact that these calls can cause a roller coaster of emotions. Joe Lopez, a Madera Police Dispatcher, states in a personal experience with a situation where an officer was shot at while escorting a ride along, “At the time my heart was in my throat and I was scared for him and his family. After all was said and done he came back to the office. I was tearing up as he thanked me for being on the other side of the radio”. In his first years of working he explained a call of an unresponsive toddler that left him with high amount of anxiety and caused him to silently suffer from compassion fatigue, as he did not mention the story to anyone for years to come. Although emergency calls are a part of of a daily routine in an operator's world, certain situations still can leave a real burden on one’s heart, despite the fact that the caller is an anonymous non priority outside their

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