Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Punctuality in the workplace
Punctuality in the workplace
Punctuality in the workplace
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Punctuality in the workplace
1. What captured the patients about this doctor’s office was the respect the patients received from the doctor and the respect for the patients time (Jacobs & Chase, 2011). The doctor’s office did there absolute best to be on time for every appointment and the doctor’s office gave the patients respect by letting them know when something came up where the doctor was going to be late (Jacobs & Chase, 2011). When the doctor had an emergency, the office gave the patients choices to either wait or reschedule their appointment (Jacobs & Chase, 2011). The doctor’s office held themselves to a high standard of punctuality and they held the patients to the same standards concerning their appointment times (Jacobs & Chase, 2011). The doctor did not waste time on the phone or unnecessary task that would cause delays and scheduling conflicts (Jacobs & Chase, 2011). The doctor did not have a phone hour to answer calls and the doctor trained the assistances to handle most of the phone calls and answer medical related questions over the phone (Jacobs & Chase, 2011). When an individual wanted t...
Patient care is the core of any hospital, without patients and hospital would be unable to operate. In this discussion board, I am going to describe patient experience model in my organization; including standards, measures, staff training, reward and recognition programs. Next I will discuss how well the customer service model works and provide 2 examples illustrating the effectiveness of the model. Following this I will describe the customer service model on my department, the role that nurses play, and how the nursing manager is involved. Finally, I will discuss how customer satisfaction is measured on your unit, and how it is maintained. Lastly I will describe why customer satisfaction is now tied to reimbursement.
In today’s hospital environment, technology is starting to take over the patient’s role. Physicians are starting to place more importance on Abraham Varghese’s iPatient and using the patient only to create an iPatient. An example Verghese provides his audience is the difference in how physicians conduct their rounds during rounds when he was training and now. Back then, a group of training physicians would be surrounding a patient in his bed because the focus was around the patient. Today, training physicians are seen in a different environment. The discussion takes place “in a room far away from the patient. The discussion is all about images on the computer, data.” The patient has been completely replaced by the iPatient in today’s hospital environment. Because of this, the patient is essentially tossed aside wondering what is going and can only hope the physicians will make the best decision. By attending to the patient over the iPatient and keeping them informed of their condition the patients assured that his or her caretakers are doing what they can to improve the patients
Waitzkin, Howard. At the Front Lines of Medicine How the Health Care System Alienates Doctors and Mistreats Patients--and What We Can Do About It. New York: Rowman & Littlefield,, 2001. Print.
Doctors are well respected within the realm of American society and are perceived with the highest regard as a profession. According to Gallup’s Honesty and Ethics in Profession polls, 67% of respondents believe that “the honesty and ethical standards” of medical doctors were “very high.” Furthermore, 88% of respondents polled by Harris Polls considered doctors to either “hold some” or a “great deal of prestige”. Consequently, these overwhelmingly positive views of the medical profession insinuate a myth of infallibility that envelops the physicians and the science they practice. Atul Gawande, in Complications: A Surgeon’s Notes on an Imperfect Science, provides an extensive view of the medical profession from both sides of the operating table
In the healthcare system many times patients are just patients and appointments are just appointments. The outlook on the patients and appointments all depends on the area of practice and the health professional themselves. Working in the emergency department, the nurses and doctors there typically do not see the same patient more than once and if they do the chance of them remembering them is slim to none just for the simple fact of the pace of the department. When it comes down to Physicians in the hospital setting, the care is not just quick and done. Great patient to healthcare professional relationships are formed and for some it may feel as if they are taking a “journey”(209) with their patients as they receive their medical care. This essay will be based off the book Medicine in Translation: Journeys with My Patients by Danielle Ofri, in which Ofri herself gives us the stories of the journeys she went on with several of her patients. Patients are more than just an appointment to some people, and when it comes to Ofri she tends to treat her patients as if they are her own family.
The medical secretary, registered nurses, licensed practical nurses, and physicians communicated consistently and appropriately so that all staff could effectively complete the actions required of their respective roles. I noted the strong relationship between the nurses and the physicians. The nurses held a heavy influence on the physician’s decisions regarding a situation, because the nurses were the ones conveying pertinent information related to the patient’s status. Based on the information provided, the physician would make recommendations and provide guidance to the nurses. The physician’s directions were then carried out by the nurse, influencing the nurse’s plan of care for his/her
A doctor’s waiting room for patients is beginning to become more and more crowded. Unsatisfied patients are starting to feel like they are waiting longer to see the doctors, and not spending enough time in an actual doctor’s room. “Studies show a steep decline over the last three decades in patients sense of satisfaction and the feeling their doctors are pro...
Professionalism initiative. (2012). Informally published manuscript, Medical Center, University of Kansas, Kansas City, KS, Retrieved from http://www.kumc.edu/school-of-medicine/fafd/professionalism-initiative.html
With the rapid growth of the healthcare industry, especially considering the recent on-going policy changes, it is no surprise to the general public that healthcare providers are spending less time with the patients. This is due to the broad spectrum of inattentiveness to healthcare quality. The Donabedian Model classifying healthcare quality is crucial in understanding the areas in which quality is present, or in this case, not present. As far as structures go, they are inherently involved as the environment in which patients are treated plays a significant role in satisfaction and overall outcome. The processes involving the provider and the patient are lacking necessary interpersonal relationships for physicians to effectively diagnose and treat patients. The current problem in healthcare quality is the lack of patient centeredness in ambulatory care. This problem is resulting in low patient satisfaction and sub-optimal outcomes from discrepancies in care.
In today's health care environment many factors contribute to quality care. As a medical practice manager it is important to provide the best medical service for patients in addition to excellent levels of service. Appointment scheduling is a very important aspect of a smooth running medical practice. Appointment cancellation, no shows, and long waiting time by patients have a negative impact on the efficient running of the practice not only in lost revenue but the practices professional reputation as well (Kruse 2010).
Today, many Americans face the struggle of the daily hustle and bustle, and at times can experience this pressure to rush even in their medical appointments. Conversely, the introduction of “patient-centered care” has been pushed immensely, to ensure that patients and families feel they get the medical attention they are seeking and paying for. Unlike years past, patient centered care places the focus on the patient, as opposed to the physician.1 The Institute of Medicine (IOM) separates patient centered care into eight dimensions, including respect, emotional support, coordination of care, involvement of the family, physical comfort, continuity and transition and access to care.2
American medicine in the late 20th century seems considerably less romantic. Protocols and seven-minute patient visits are supposed to leave physicians tracking blood pressure readings and calibrating Prozac prescriptions. There's no time for wisdom in an HMO, or so the wiser and more ancient of current physicians lament. So it was with certain trepidation that I spent a day last December in an internist's office.
...ctors? Besides, if a hospital works like this , doctors should equip with medical ethics such as, doctor should equip with autonomy of the individual, professional justice ,beneficence to everyone and non maleficent. Otherwise, it loss of meaning of this jobs. It is believed that most of the healthcare staff are enthusiastic. However, there are so many annoying social activities staff should attend but that is not include in their working scope.(醫者心) Therefore, even healthcare staff full of conscientious however it scattered the attention or energy by the social activities. Thus the quality of health care gradually decrease.(irrational non humanized)
Healthcare professionals in the medical office should be friendly and open. Patients entering the medical office should be greeted immediately with a smile and having a gentle touch also let the patient know you care. “Healthcare professionals in a medical office are held to a higher standard than most professions because they are dealing with the dignity of patients and the ability to be healed” (Wolff). Educating the staff to be professional in the medical office represents the office as being excellent in patient care. Patient-centered care success is required by the whole office which is treatment and patient experience, from the time they enter the office until they leave.
Patients make up a huge part in achieving service excellence for the healthcare industry. My healthcare facility helps the patients redeem themselves and correct with sensitivity. The patients are my customers, and my healthcare facility must remember our mission and vision of giving spectacular healthcare to our customers who are our priority. By giving quality customer service, my healthcare facility earns the gratitude and patronage of its patients. The patients pass their experiences to their families and that keeps my healthcare facilities’ reputation successful