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Impact of diversity on employee performance
Impact of diversity on employee performance
Impact of diversity on employee performance
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1. What are the key points to Denny’s turnaround with regard to diversity? Unfortunately, the class-action lawsuit had to happen to open the eyes of the company to re-evaluate itself. First, the involvement of the Chief Diversity Officer was needed to create a game plan to encompass every corner of the organization. It began with the Board of Directors and executive management and similar programs filtered down to all of the employees. The hiring practices had to be reevaluated and new companies that understood the importance and benefits of diversity were utilized. Denny’s then looked at other aspects of their business like their vendors and realized that this was another area that needed focus and made appropriate changes.
2. What lessons can other companies learn from Denny’s experience? The lessons that can be learned would begin with the need for Human Resource Managers and their involvement at every level. Companies should begin with a Chief Diversity Officer if they currently do not have one and build a model that reaches all employees. It is too easy for a company to become complacent and lose its focus on Diversity. Denny’s can also be looked at as look what will happen if we don’t as well as
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Denny’s will benefit from a larger talent pool of applicants and by hiring those individuals; they will grow a stronger employee base. From the larger employee base, Denny’s will find that they can promote from a stronger field of candidates. The company will see higher profit margins from the increase in traffic from the African-American community as well as other minorities. By Denny’s being involved in other diversity programs and groups outside of its own organization, the community will see this and create a loyalty to
Diversity in the retail marketplace is something that is significant to the company’s success. Retailers are comprised of people selling things to people. Thus, the people that do the selling must be a good representation of the people that are doing the buying. Companies that are well diversified in their hiring practices, as well as organizational goals, are well recognized by the public. Likewise, companies that are unjust in the functioning of their company will be viewed in a negative light, which could lead to decreased sales and company accountability. Taking this into consideration, observing the diversity profiles for two major retail companies can lead to a firm understanding behind their success and company values.
"According to their latest study, African-American traffic in Denny's restaurants increased to 61 million visitors in 2000, from 51 million in 1998" (Thorpe Brathwaite). Therefore, not only is the restaurant growing but, there is no indication of another $54 million lawsuit. "Some researchers predict that companies that fail to diversify their talent pools will have a hard time identifying with their target customers and competing with firms that do"(Snell, Bohlander). As the numbers indicate, by diversifying Employees and Venders CEO's are giving the organization a greater opportunity for higher
Senior Management of PepsiCo is evaluating the potential acquisition of two companies – Carts of Colorado and California Pizza Kitchen – in order to expand the company’s restaurant business. If indeed PepsiCo decides to pursue the acquisition of one or both, they must decide how to align each of these business units in its historically decentralized management approach and how to forge relationships between the acquired business units and existing business units. In their evaluation, Senior Management is faced with the question of whether the necessary capital investment in order to purchase one or both of the businesses can be profitable for each of the acquired business units, but must also take into consideration that the additional business units will not hinder the profitability of the existing business units.
With the increased usage of social media, companies need to be very careful how they handle diversity issues. How a company reacts to diversity issues can make or break their business especially in certain areas of the world. Denny’s is not an exception to the issues that may occur with diversity. However, the way they reacted has had some issues along the way and they did not try to correct the overall problem effectively. Even though Denny’s tried to correct the problem each time they did not handle the underlying problem of a lack of diversity training in the company.
To this, Whirlpool has taken the advantage of diversity and created programs that allows them to take what is special about each of their employees and combined them into making the company stronger and more understanding of their large customer base and its needs. With diversity ranging in age, race, gender, and ethnicity the company can cover a large amount of their customer base by forming a diverse workforce. A workforce that makes Whirlpool one of the top in its market and will continue to be with the use of their diversity networks.
The marketing mix, which is basic to any organization, can be considered the ‘controllable’ variables that every business encounters. These controllable variables can be modified based on the uncontrollable variables (external factors found in Environmental Scan) that directly affect business operations. A company focuses on four elements in the marketing mix: Product, Price, Place, and Promotion, which are managed and coordinated through marketing programs in efforts to appeal to their target market. Marketers strive to understand what motivates consumers to purchase certain products. The marketing mix helps to break down some of these questions: What will consumers buy? How much will they spend? Where will they buy? And will they buy again?
OPPORTUNITIES: McDonalds has many opportunities to change its look, menu, and customer service. McDonald’s started building newer building incorporating the arch, along with more modern furnishings. The menu has changed by adding more breakfast items and introducing the McCafe in certain areas.
This document will explore what a company can do to foster diversity in the workplace. The business case highlights the development and implementation of organizational initiatives that could:
The foundation for developing an effective diversity management program relies on leadership commitment and the CEO should communicate the organization’s position on diversity management and his or her sincere belief in the importance of diversity (Cañas & Sondak, 2010). Indra Nooyi, the current Chairman and CEO of PepsiCo, is a leader who demonstrates a strong passion for managing diversity. In this paper I will be discussing Indra Nooyi’s personal and professional background, the status of diversity within PepsiCo before her role as CEO, the leadership philosophy on managing diversity Indra Nooyi has taken, the strategies she has used to implement diversity management, and her diversity related goals. I will conclude with a discussion on the current status of PepsiCo in terms of diversity, their future diversity goals and how Nooyi’s diversity management efforts have affected the overall success of the company as a whole.
In the healthcare system, it is needed even more. Many healthcare facilities need to have their workforce diverse in order to reap benefits. In the 2000 U.S. Census, African Americans accounted for nearly 12.7 percent of the workforce, that number hasn’t increased exponentially today. Many minorities are underrepresented in the healthcare workforce, which can affect delivery of healthcare. Some benefits that many organizations see from a diverse work environment are: varied ideas, a larger talent pool, reduced discrimination, and more productivity. These benefits can impact the healthcare delivery system by improving quality of care and quality in the
McDonald’s workforce consist of 73 percent women and people of color making, 43 percent of them are franchise staff and 55 percent are suppliers; additionally, the company has two stores opening everyday in China (Singh, 2010). Furthermore, Lee and Kye-Sung (2000) states 49 percent of McDonald’s total revenue comes from the international market. Gibison (2008) states in order for McDonald’s to reach and increase consumers from diverse backgrounds and different cultures the company tailor its menu by added specialty food for different countries and cultures. An example is the company...
This case examines issues of asset control for Ben & Jerry’s Homemade, Inc., in light of the outstanding takeover offers by Chartwell Investments, Dreyer‘s Grand, Unilever, and Meadowbrook Lane Capital in January 2000.
Ben Cohen and Jerry Greenfield founded Ben & Jerry's Homemade Ice Cream in 1978. Over the years, Ben & Jerry's evolved into a socially-oriented, independent-minded industry leader in the super-premium ice cream market. The company has had a history of donating 7.5% of its pre-tax earnings to societal and community causes. Ben and Jerry further extended their generosity by offering 75,000 shares at $10.50 per share exclusively to Vermont residents, so that they may help those who first supported the company; Ben and Jerry's wanted residents to profit from their venture as well. In addition, steady growth and a widely recognized brand name helped Ben and Jerry's obtain 45 percent of the premium ice-cream market, yet the company stock price remained stagnant at $21 a share for several years.
Three HR management implications for Angelo 's Pizza vision statement: to expand the number of stores and eventual franchise, while focusing on serving high quality fresh ingredients:
Diversity has been and continues to be good for the economic growth and prosperity of this country (Herrerra, 2001). According to Moore (2007), Indra Nooyi is a native of India and one of only a handful of women to run a Fortune 500 company. PepsiCo is a proponent of diversity and in the 1940’s had minority-owned franchises and employees of color. Moore stated that Peps...