Deliver Customer Service
1.1 Define customers’ need, expectations and customer satisfaction;
A customers needs are what a customer requires or must have, it is not what they want to have but more what they need to have in order for a target to be met for example.
A customers expectations are what the customer believes or thinks they need, expect or get from the company, for example a customer may think they are due exemption for not paying a credit bill because they were on holiday.
A customer’s satisfaction is when the organisation meets the customers expectations or exceeds their expectations.
1.2 Describe the features and benefits of an organisations products and/or services;
Features of a organisations products would be what the
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Treating a customer as an individual is treating your customer with respect and meet their expectations though this. Depending on the type of service or product being supplied it can also be important to keep information on the customers in order to make the service more personal if it is with regards to healthy, fitness or something personal to that customer.
1.4 Balancing promises is the decision we make whether or not the promise can be met by the organisation and whether it is viable for the organisation either financially or practically. There may become a time in many organisations that you need to think whether you can do what the customer wants, or if it is not possible the point in which you can do no more and may have to risk losing that customer.
1.5 When dealing with problems it is important to know what the limits are of the authority you have. Once these limits are reached, problems will have to be escalated to those who are authorised to deal with them often because there are financial restrictions. It is important to know what your limits are, who to refer to in certain situations and why. Where I work if it is above and beyond my capabilities I will pass this query onto my line manager or a high qualified
High levels of customer satisfaction will not guarantee future sales, but are more likely to result in repeat future sales than indifferent or poor customer service. Moreover, satisfied customers are more likely to try out other products/services in the firm’s range, or recommend it to friends and family. Build on customer loyalty Customer loyalty is valued highly by most businesses and can be
Outstanding Customer Service shall define our business and we shall strive for 100% customer satisfaction.When customer talk we listen therefore we shall strategically align our business based on the customers voice
Satisfying and pleasing customers have become something of a corporate obsession. Customer is served in the best, effective and most efficient manner and this practice has become critical.
Customer satisfaction is what makes a customer come back again for another experience. The customers know the kind of treatment they are going to receive before they enter the store.
Customers of Sainsbury’s want high quality products, they want good customer service and they want reliability, safety and a range of products. This stakeholder could influence a business by not going to the business anymore as they may have had a bad experience and choose another business who they feel may be better at delivering a good overall customer service. A businesses objective for customers will be for the businesses too train staff to give great customer service and to make sure suppliers bring stock on time so the customers are pleases with the staff and the variety of stock and makes them more likely to be a lifetime loyalty customer. Also Sainsbury’s want to be the “most trusted retailer, offer great quality products at fair prices
Close to the Customer: Customer satisfaction is very important throughout all the roles that the business plays. Many companies forget about their customers, whereas successful companies have an obsession with their customers. Excellent product quality and reliability will make a satisfied customer. Great service will keep the customer coming back.
Pam Evan said from patch.com “Real Estate, while many people assume that the job is all about buying and selling, the truth is that it is in the business of serving. Yes, real estate is a way to make a living; however, unless it can provide great service to the clients, the industry potential is incredibly limited. With that in mind, customer service is hugely important and it goes far beyond simply understanding what the client wants and needs.” Source: http://patch.com/georgia/cumming/the-importance-of-customer-service–marketing-in-real-estate Customer Service is in every industry.
Our interactions with the customer, the promises made to the customer in these conversations, the customer's expectations generated in these conversations, and the actions we take that are consistent with those expectations combine to produce a declaration of satisfaction when we ask.
It's very well known that a companies success is not only dependant on the possession of a good product or service, but the key aspect to a successful business is excellent customer service. As the market grows, now more then ever companies are emerging, they are offering very similar types of products and services. Successful customer service can be a way a business becomes original and unique, it can be the key to attracting and maintaining loyal customers. Good customer service can start-up a business while bad customer service can harm a company. An average customer that experiences an issue will complaint to 9-10 people about the problem. A customer that received support to their problem and a potential solution will tell at least five
I am a customer service representative at a health company funded by the state. I hear a lot and a lot is expected from me. My job description consists of talking to members over the phone. I explain about their benefits, services that we offer, obtain personal information, I verify authorization, look for provider and etc. With being the first point of contact I try hard to deliver the best customer service that I possibly can; so that I can show that I really cares about the members. The three core values that help me work with my customers are respect, honesty, determination, these three values has shaped me into the young lady that I am today, but most importantly they help me provide great customer services.
Customer service is anything which provides the customer with satisfaction before, during and after purchasing and using goods and services. Good customer service provides an ex...
Customer satisfaction measures the expectation of a customer relating to the product and services provided by the retail stores. Satisfied customers tend to be loyal to the organization and make more and more purchase from the same store, which in turn is beneficial for the organization. According to Hoyer and Maclnnis (2001) satisfaction can be compared with the feeling of acceptance, relief, pleasure and
Customer Service is the act of dealing with the customers needs by giving and delivering professional, helpful, high quality service and help some time recently, amid, and after the customer's requirements are met.
In most careers today, human interaction plays a key role in day to day work. Usually, people work with other people in their line of work. Even one man jobs deal with people at one time or another. In a lot of careers, people are helping other people. Sometimes, it’s hard to help someone when you don’t fully understand how to deal with what they are feeling or going through. That’s why when people are taking the path to many careers through college, they often end up having to take a psychology class of some sort. Psychology helps us better understand people’s emotions and actions. It can help people study others personalities and behaviors and come up with theories or hypotheses. Taking psychology can benefit almost every career out
Customer Relationships is about building a relationship of trust and convenience. A customer wants the company they are working with to be intuitive. To know their needs before they do. They want to feel respected, they need to believe you are honest and have integrity. This relationship breeds comfort and familiarity and causes the consumer to continue to do business with your company. This relationship that is built develops a personal relationship, like a friendship and it is one that the consumer cannot get from the store down the road and it is that personal touch of sincerity, of knowing their needs, of servitude that will turn them into lifelong branded customers.