Customer Service Application Essay

First, I want to thank you for considering my application. I have over five years of customer service experience to offer you. This includes a strong ability to effectively interact with customers, internal and external stakeholders, and staff from other state agencies. I also have a Bachelor’s of Arts degree in Psychology. Through this degree, I have developed excellent skills that will meet the Business Programs Division’s business needs. I have excellent communication, interpersonal, problem-solving and time management skills. I also have strong analytical and research skills. In addition to these skills, I have experience gathering and analyzing information to compose research papers and to make presentations individually and within a

As a Project Coordinator, I serve as the primary resource to the California Business Connect Project and support to the Project Director and Project Manager in developing monitoring, and maintaining project documentation on the shared network and the project library. I am also responsible for providing technical and network access support to 31 project team members. I currently plan, organize, and facilitate meetings for team building activities and teleconferences for the California Business Connect Project. I also organize and schedule vendor demo meetings using WebEx, which is software that provides videoconferencing, webinars, online meetings and presentations. I create, prepare and present project related materials using Microsoft PowerPoint and I prepare agendas and draft meeting minutes for 6 meetings using Microsoft Word. I use Microsoft Outlook Task Manager to organize and prioritize all assignments to meet all project deadlines. I use Visio to review, edit and create flow charts. Moreover, I have experience using Adobe Acrobat XI Pro to review, edit and create project documentation that is accessible to project team members. My attention to detail is critical due to the scope of the project and the timeline set before implementation of the California Business Connect Project which will increase the amount of documents allowed to be filed online by foreign and

I provided excellent customer service to over 100 pre-paid account holders. I always delivered stellar customer service by striving to resolve any issues customers had. I escalated issues that required supervisory expertise immediately, to reduce customer’s wait time in the phone queue. Whenever I received a call from an irate customer, I remained calm and I assured the customer that I was there to help them. I used this approach to develop and maintain the trust of the customer while assisting them quickly and efficiently. Additionally, I evaluated, analyzed and processed over 150 name availability forms per day via mail. I also organized and prioritized incoming mail placed in my mailbox according to urgency. By organizing my mail, I helped my teammates maintain a one-day turnaround. My ability to effectively organize any tasks, collaborate well with teammates, while providing excellent customer service, provided an opportunity to co-lead with my supervisor on a special project. This special project provided another opportunity to exercise my analytical ability. I was tasked with identifying inefficiencies in the way the unit processed limited liability company name availability forms. I identified the issues, organized the information I collected, selected alternatives, and presented my