Literature Critique This literature critique reviews Catherine McCabe’s article, Nurse-patient communication: an exploration of patients’ experiences (McCabe, 2002). She has obtained many degrees related to health care (Registered General Nurse, Bachelor of Nursing Science, Registered Nurse Teacher, and Master Level Nursing) has many years of experience and is currently teaching at Trinity Center for Health Sciences. As stated in the title, this study will review the patient’s interactions with nurses in relation to their communication. This study used a qualitative approach, as stated within the article, by viewing the life experiences of the participants. Introduction The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the Limitations to this study could be seen in the size of the group of participants. Another limitation would be that only participants from one facility were interviewed. Conclusion/ Implications for Future Research This study showed that nurses can communicate well when a patient-center approach is used. There is need within health care for nurses to recognize that patients are more than a task that needs to be completed. That the patient themselves are an important element in their own care. By educating and giving nurses the evidence-based research available they can fill this gap. Continued research needs to be conducted on patient’s experiences of how nurses communicate. Showing us the behaviors that patients place high values on. Thus enabling nurses to use a patient-centered
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Therapeutic relationships are an essential part of nursing; they are the foundation of nursing (CNO, 2009). The National Competency Standard for Registered Nurses states that nurses are responsible for “establishing, sustaining and concluding professional relationships with individuals/groups.” Throughout this essay, the importance of forming therapeutic relationships will be explained. The process of building a therapeutic relationship begins prior to time of contact with a patient, the interpersonal skills of the nurse; then the process includes skills required by the nurse to communicate effectively, including respect, trust, non-judgment and empathy. The way to portray these skills can be via verbal or non-verbal cues that are important to understand how they influence a person.
Effective Communication is a vital trait possessed by healthcare staff, this consents staff to successfully identify a patient as an individual and as a whole, and provide a full holistic approach to care. (Rankin,2013) states that The 6Cs consist of important qualities that nurses and healthcare staff should portray in the way that they work. Displaying these classifications helps to aid staff in the building of relationships, and signifies how they can effectively relate to their patients and colleagues. Evidence suggests that there are several barriers which can prohibit communication being received accurately. These factors comprise of physical, perceptual, emotional, cultural, language, gender and interpersonal barriers (Williams,2001). Communication hu...
Not only is professional communication important in the portrayal of a good nursing image and behaviour, it also plays a vital role in patient care and health outcomes. The ANMC standards serve as a good guidance on the need to establish therapeutic relationship through effective communication. As nurses spend relatively more time with patients, they play a significant role in bridging a patient and doctor. Hence, it is would help for nurses to constantly hone their communication skills through experience over time.
Furthermore it’s very important not to judge the patient pertaining to what they may have to say. Good communication helps nurses build a relationship with their patient. Linking my personal experience from the clinical area relates to the practical side of nursing. It is necessary for communication between the nurse and the patient to be clear, understandable, appropriate and
According to Boykin “Caring is the foundation of nursing” (Boykin et al, 2011), and it is the nurses’ responsibility to understand what it means to be caring toward patients, which can be achieved through having professional communication skills. Not only does not being able to communicate affect the patient, but also it affects how the nurse is able to do his or her job to the best they can. Smith and Pressman say that the Institute of Medicine has released reports, which stress, “good communication is critical to ensuring safe and reliable nursing” (Smith & Pressman, 2010). Bad communication skills have the potential to be more dangerous to the patient and can in tern make a life-threateni...
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
Communication is an important concept of caring in nursing because the nurse has to know how to communicate efficiently in order to get the patient to trust the nurse enough to open up to the nurse and also the nurse needs to communicate respectfully to show the patient that they genuinely do care about their health and want to help them as much as they
Interpersonal communication within the field of nursing is imperative in all areas to deliver a holistic positive outcome in patient care. Specifically, active listening, questioning with intent and reflective feedback ascertain an understanding of a patient’s health, illness, and healthcare. Active listening allows the patient to convey their concerns and presents the nurse with an understanding of the patient when implementing a personalised care plan. Questioning with intent builds an appreciation of the situation, and reflective feedback promotes improvements to enrich work ethics of the nursing cohort. Listening actively involves many different styles whereby information is gathered through verbal and non-verbal communication. Questioning
The efficient communication and therapeutic relationship among client and nurses are the spirit of high quality nursing care. Therapeutic communications are classified in two types of communication interventions these are authoritative intervention and facilitative interventions. A reliable intervention takes accountability on behalf of the patient. In this case the nurse offers client new knowledge, make suggestion and directs the clients. Whereas facilitative intervention, it promotes clients autonomy and self responsibility. In which a nurse encourages a client to solve problems and express emotions. As a nurse or anyone dealing with healthcare should use best communication skills, possible so that the therapeutic goals can be achieved.
According to Kourkouta and Papathanasiou (2014), nurses’ practice requires a “composition of knowledge, clinical work, and interpersonal communication.” High quality patient care depends not only on the individualized service a healthcare professional offers, but also on the message transmitted and received among the multidisciplinary team. The message must be clear, concise, concrete, adequate, effective, and coherent. The message is the essential part of communication that can be verbal, nonverbal, or written. Finkelman (2012) defines communication as “a two-way process that is used to convey a message or an idea between two or more people (p.378).”
Without effective communication, the nurse-patient relationship will not exist. The only way to gain a trusting relationship is through constant communication between nurse and patient. Communication can be verbal or non-verbal. Verbal communication is spoken and written while non-verbal communication involves gestures, facial expressions, appearance, posture and touch (Williams, 2001). Collaboration between a nurse and patient is important for goal
Communication in the healthcare setting is fundamental to successful clinical practise. Using skills in communication, nurses are able to build rapport and trust with patients, whilst showing empathy, and a concern for the patient. This trust and rapport with enables the nurse to gather relevant information, understand a patient, and conduct the right assessments and interventions. Beneficial communication in the nurse-patient relationship facilitates appropriate and holistic care, and improved patient outcomes, which are key in the development of a therapeutic relationship where the patient is treated with respect, dignity and autonomy (Nursing and Midwifery Board of Australia [NMBA], 2017). Throughout the essay, the case study of Mr O’Grady,
Robinson, F. P., Gorman, G., Slimmer, L., & Yudkowsky, R. (2010). Perceptions of effective and ineffective nurse–physician communication in hospitals.Nursing Forum, 45(3), 206-216.
Therapeutic communication is an important skill for a nurse to utilize when it comes to relationships between the patient and nurse. In Regina’s case, integration of empathetic and compassionate communication skills in combinat...