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Benefits of e-commerce to shop owners
Importance of e commerce
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1. Introduction:
E-commerce stands for Electronic Commerce; it is a kind of trading in products and services using electronic networks and the internet. Electronic commerce depends on technologies such as online marketing and transaction processing including buying and selling, fund transfer, projects, contracts and so on. E-Commerce can service all business sectors including health sector subject of our study. Definition of E-commerce
It is a type of business model that enables a business entity or firm or individual to conduct business over an electronic network, usually the internet. Electronic commerce operates in all four of the major market segments:
• Business to business (B2B).
• Business to consumer (B2C).
• Consumer to consumer
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Any service provider will benefit significantly from E-Commerce in managing the CRM (Customer Relationship Management). Different industries adapted E-Commerce for different reasons, some of them were pioneering in implementing E-Commerce Solutions, and other are catching up.
The Healthcare sector is one of the most important sectors affecting human’s lives; it has to be the most efficient and effective sectors, and its data must be absolutely accurate and available all the time. Its very profitable and critical sector, but nevertheless they were lagging behind in getting benefited from the E-Commerce concept, and they may be considered one of last industries that adapted E-Commerce in their businesses.
In this paper, we will search the uses of the E-Commerce in the healthcare sector, what can be adapted as part of this technology, and what is still impossible to digitalize and emprise the E-Commerce theory. Defiantly there are some major challenges in the healthcare sector in implementing E-Commerce that we will try to identify and try to find solutions for, and with the current advancement in technologies of the healthcare, it will make it easier to add more and more functions to the E-Commerce
Technology plays a big part of the e-retailing industry. It has many positive qualities that impact the industry. Technology simplifies the purchasing process. Since the industry is web based, it helps eliminate the nuisance of not having products when wanted by having the capabilities of placing orders 24/7 at any computer with web access. Technology will also standardize the purchasing process thus reducing processing costs associated with traditional processing.
The Three companies: Discount School Supply(DSS), Sherwin-Williams and First American Corporation(FAC) sought competitive advantages by utilizing CRM systems. Firstly, DSS focused on guaranteeing the sales procedure is proficiently managed. Secondly, Sherwin-Williams improved their supply chain by embarking on a CRM project. Lastly, FAC realized growth by utilizing CRM strategies in making organizational transformations. Case 1: Discount School Supply(DSS), formerly known as SmarterKids.com, retails educational toys assisting parents in fostering educational goals for their children.
I describe seven different and typical e-commerce business models like Portals, E-tailers, Content Providers, Transaction brokers,
Technology has affected almost every facet of our lives. Thanks to the internet, which has reformed our lives in a great way, shaping our personal lives as much as our working world and leisure time. It enables us to perform tasks cheaply and effectively that required great amount of time and were quite expensive to perform in the past. The world of healthcare is no exception, where IT is facilitating to shape the mode in which the diseases are diagnosed, and care to the patients is delivered. The e-Health facilities we are having in access today, started their revolutionary journey almost 40 years ago with the vision to provide best medical care and treatment to the patients by providing advanced treatment procedures and options to the health care practitioners .
Nations around the world are taking strides in adopting health information technology into their future. Networking and communicating are also ways today’s generations are integrating units of healthcare delivery into their organizations. Over the last decade of innovation, and utilization, high technology has increased both in figures and in terms of population rates. Regarding e- health, many services have become available to electronically submitte prescriptions. Many services are at least in the beginning phases for an informatics solution, and most have already implemented it or are in the roll-out phase. Internet appointments for primary care services were fully implemented in 2009. (euro.who)
According to the definition of Whatis.com "E-business (electronic business), derived from such terms as "e-mail" and "e-commerce," is the conduct of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners."[1]
Have you ever purchased any product on the Internet, used the Internet to collect information or data, or played computer games on the Internet? You must agree that it is fast, easy, and enjoyable. The Internet has been a part of our daily life for several years now. In addition, in the business world, a new business model, E-business and E-commerce, has appeared for several years. According to Ali, there are two main types of E-commerce: B2B and B2C (2000). One is business to business (B2B). This means that enterprises use the Internet to transact or trade between business operations and their partners. Another is business to consumer (B2C). In other words, enterprises provide products, support good, and services to the customers on the Internet.
E-commerce, a system by which people can buy, sell and deal without even seeing the person on the other side, has taken a front seat in improving the economy of countries around the world. Technology today has made it possible for monetary institutions to help locate the customers resources and help solve their problems at any given time through online banking.... ... middle of paper ... ...
Companies are beginning to move their CRM application out of data centers and onto the cloud making CRM less expensive and easier to expand. (Shein, 2009) Technology advances are also allowing companies to begin to take better advantage of big data, combing internal data with social media and mobile to deliver more business value. (Goodwin, 2013) In the future, more devices will be connected to the Internet. Cars, buildings, bodies and many other things will be connected through sensors and it is expected that this increase in information will continue to drive the changes in CRM and how it is used to support sales, marketing and customer service. (Sartain,
E-marketing is a fast growing and rapid platform for any form of business. EBay has been highly successful over recent years and this is a perfect example of an online business. The internal and external environments are constantly changing and in order to keep up with these changes, businesses and organisations must make relevant changes, and generate new strategies to keep up with contemporary developments in e-marketing and to also maintain their position in their market in comparison to their competitors.
In today’s era “INTERNET” is playing a significant role in our daily life. People can walk through the internet to one who is actually living on the different side of the planet, can send mails round the clock, search information & even buy things online. With this invention of internet there is a shift in traditional way of shopping. Now there is no need to open a physical store. One can be active at any time and place and purchase products and services. The number of users of internet is increasing day by day which means that online shopping is increasing. Various characteristics of online shopping is making it more convenient for the customers, as compared to traditional way of shopping such as the ability to view and purchase goods and
Electronic Commerce as popularly as E-commerce has become a big deal in our growing economy due to the increase use of online systems. E-commerce now of the fastest growing business in the world. The technology has change the way of business. Business that have physical location have now made it an effort to focus their online business. It is the new sort of business platform where you can make use of different technologies like electronic data interchange or transfer document electronically. Online business is an effective of sales.
Gummesson (2004) describes CRM as "the values and strategies of relationship marketing with particular emphasis on customer relationships- turned into a practical application." CRM has become a necessity to successfully and profitability manage customers and a firm’s relationship with them, with the market reaching a value of approximately $11.5 billion in 2002. (Xu et al. 2002). However, despite this large spending it is estimated that 70% of CRM implementations fail. (Xu et al. 2002). There are a number of reasons for these failures, such as a failure to implement it throughout the organisation and resistance from employees. But in some cases the buyer-seller relationship does not merit a collaborative-style relationship; the customer may only require a transactional relationship. It is because of this reason than I believe that CRM does not always have to constitute the heart of B2B marketing.
The report also talks about the differences between, advantages and disadvantages of e-business and e-commerce. Recommendations and advice have been given in the end for businesses intending to adopt an e-business dimension.
What's e-business? It is the transformation of every business process through using the internet and associated technologies. In this transformation, each part of the business becomes a part of an intrinsic network, which enables employees, suppliers and customers of a given enterprise to conduct their tasks. People usually try to make a point in differing e-business from e-commence, but as I see, e-commerce is a part of the e-business category, and an important one.