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Importance of good customer service
Importance of good customer service
Importance of good customer service
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Abstract
Consumerism is the same as high level of material affluence but has more meaning attached to the shopping experience of consumers and possessions. The public in general has a high appetite for ever emerging products designs and tastes that are consumed at an alarming rate. The hotel industry controlled by disposable products at low cost and luxury has pushed for consumerism as more people are choosing to eat outside. Hoteliers are taking advantage of the situation to exploit unsuspecting customers who are either misinformed or ignorant.
This proposal is a case study about the causes of consumerism in hotel business in Australia. Case study will use interviews to gather data about consumer’s attitude and establish how hotels lure customers
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It therefore refers conspicuous consumption, affluence and overconsumption. Staniforth added that consumer society has resulted from manufacturers, scientists, fashion and other designers as well as chemists. These groups have enabled businesses to come up with products and customers to buy the products some with toxic compounds. Consumerism revolves around all spheres of business that promise superior life style with creation of vehicles and means of communication the leading factors for consumerism. The modern diet has been developed in a manner that diet is a factor of social class where some hotels are exclusively for certain groups of people. Consumerism has also led to modern diet and nutrition which leads to an obesity epidemic. Tucker (2002) discussed that the government as well as leading edge technologies foster …show more content…
2002. Cradle to Cradle: Remaking the Way We Make Things.New York: North Point Press.
Ritzer, George. 2004. The McDonaldization of Society, revised new century edition. Thousand Oaks, CA: Pine Forge Press.
Rosenblatt, Roger, ed. 1999. Consuming Desires: Consumption, Culture, and the Pursuit of Happiness. Washington,DC: Island Press.
Schor, Juliet B. 1998. The Overspent American: Upscaling, Downshifting, and the New Consumer. New York: Basic Books.
GOH, J. W., & GOH, P. 2009. Globalization’s culture consequences of MBA education across Australia and Singapore: sophistry or truth? Higher Education. 20: 2. doi:10.1007/s10734-008-9186-5
Henry, P. 2006. Consumption, culture and consumer life-choices in Australia. Bradford, England: Emerald Group Publishing.
Lafferty, W. M., & Meadowcroft, J. 2000. Implementing sustainable development: Strategies and initiatives in high consumption societies. Oxford, UK: Oxford University Press.
Lockie, S., Lyons, K., Lawrence, G., & Mummery, K. 2002. Eating 'Green': Motivations behind organic food consumption in Australia. Sociologia Ruralis. doi:10.1111/1467-9523.00200
Staniforth, M. 2003. Material culture and consumer society: Dependent colonies in colonial Australia. New York: Kluwer Academic/Plenum Publishers.
The chosen article is Two Cheers for Consumerism by James Twitchell. In this article he talks about consumerism, commercialism, and materialism. He argues the stand point of consumers and the role they live by every day. In other hands the critics, Academy, gives the consumers and overview description to their consumers.
Kessler, Andy. "The Rise of Consumption Equality." The Wall Street Journal. Dow Jones & Company, 03 Jan. 2012. Web. 10 Feb. 2014.
However, the advertisers promoting these value and goods are not organizations, corporations, or governing powers, they are ordinary people. Annie White’s interactions with her Jamaican family living in America dictated the values she associated with American goods. According to White, many of her peers believed that owning any American goods meant an increase in status, because they saw America as a country which represented wealth and success (A. White, personal communication, October 15, 2016). As a result, many people rely on commodities and goods to indicate status. In his article, “Conspicuous Consumption” (1899), Thorstein Veblen suggests that “consumption of higher quality goods denotes his [or her] evidence of wealth. Being able to consume in due quantity and quality becomes an indication of inferiority” (Veblen, 2000, 190). In other words, consuming American goods– to indicate wealth and establish a social hierarchy in which they have the highest prestige over
America’s current standard of living is going to cause our demise. Consumerism is a problem throughout Americans culture since mass production began in the late nineteenth century. The obsession with consumerism has led to mindless wastes of resources, a diseased society and economic instability. Rick Wolff, a professor of economics at University of Massachusetts, states “economics of capitalism spread consumerism—now uncontrolled, ecologically harmful, and fiscally disastrous—throughout the United States”. Wolff’s viewpoint on consumerism aligns with mine. Believing that an economy based on promoting endless consumption is volatile and unsustainable. Consumerism can be analyzed and seen to be embedded by corporations and politicians.
Wilder, consumerism is a way of life. It is something they are always taking part in, even
...ARLS, K., 1994. The impact of modernity on consumption: Simmel's Philosophy of Money. Advances in Consumer Research, 21, pp. 65-65.
Many people become victims of consumerism, often aspiring to unrealistic heights or being unable to sustain the financial implications of passive consumerism. The difference between essential consumerism and euphoric consumerism is a very fine line that can be easily crossed over if control is not maintained.
... and Engel, J. (2007). Consumer Behaviour An Asia Pacific Approach. Australia: Nelson Australia Pty Limited. 172.
Consumerism is the theory that an increasing consumption of goods is economically desirable. Consumerism has corrupted today’s society. We’ve become so attached to brands and products that if we don’t have the things we want, we get upset. Some people become so upset they’re willing to steal or kill for the thing they crave. Now that is an extreme case, but it gets the point across.
Sassatelli, R. (2007). Consumer Culture: History, Theory and Politics, London: Sage, Page 30, Page 126, Page 132, Page 133
Ritzer, George. The McDonaldization of Society. Revised New Century Edition. California: Pine Forge Press, 2004.
Schor, Juliet B., The Overspent American: Upscaling, Downshifting, and the New Consumer. New York: Basic Books
The book is written in an accessible language and style, with key-concepts set off and explained in a very comprehensive way. Each chapter is followed by selected readings and includes questions and activities to the readers, thus creating the perquisites for an active reading (supporting their angle on consumption as active rather than passive). I recommend this very useful book to everyone interested in the cultural dimension of consumption. It might be an excellent introductory textbook, but be also of interest to advanced students and researchers across a range of disciplines including sociology, anthropology, media studies, communication, cultural studies, and economy.
James, Fredric. 1988. "Postmodernism and Consumer Society." In Studies in Culture: An Introductory Reader, ed. Ann Gray and Jim McGuigan. London: Arnold, 1997, pp. 192-205.
Consumerism: Economist use the term "consumerism" in relationship to finances to express the practices and procedures covering consumption of goods and services based on the concept of trading monies. Coupled with cultural trends, a point to consider is the ways of advertising impacting consumer’s choices (Novotney, 2008, p. 40).