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Analysis of conflict management
Analysis of conflict management
Conclusion on the importance of business communication skills
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sides play important roles in the long-term success of most relationships, and each deserves respect and consideration. In personal relationships, a lack of understanding about differing needs can result in distance, arguments, and break-ups. In workplace conflicts, differing needs are often at the heart of bitter disputes, sometimes resulting in broken deals, fewer profits and lost jobs. When you can recognize the legitimacy of conflicting needs and become willing to examine them in an environment of compassionate understanding, it opens pathways to creative problem solving, team building, and improved relationships. In the chapter Welcome to Turm-Oil Inc, the writer has presented a factious company to show how conflicts rises among go-workers even in those workplaces in employees consider themselves a family. Due to changing millennium company is facing downsizing which provides every room for conflict to occur. The writer has mentioned different employees of the company. Clyde S.Dale, General Manager has been in the company for 22 years. He ignores his problems until they boil over, at which time he takes charge and straighten things out. Vic Tom, Salesman thinks customer are easy to deal with but co-workers are not and are often found on the golf course and consider it a networking. Perry Noyd, Controller has seen in company for 22 years, life has taught him that everything is not as good as it appears and he often raises the ‘devils advocate’ point of view during meetings. He seems himself a realist and is patient about gardening. Dough Right, Manager of Distribution and thinks that everything run so better if people would do things his way. He was brought into company two years ago to shape up the distribution ... ... middle of paper ... ...rified before they were shipped. But due to ‘I am always right’ attitude of both of them, the customer was not served and everyone lost. Describing the three legs of conflict the writer defines process as antagonistic, aggressive and defensive. The problems are solved when everyone involved is willing to go for the solution at every cost and have effective problem-solving relationships. Such relationships are characterized by respect and trust, willingness to listen and communicate, commitment to a common goal and flexibility and creativity. So problem solving requires stepping forward and building the foundation of respect and communication. Without this foundation, the other person will continue to see themselves as the victim and peruse us as the villain. To identify the process needs one has to think of how one wanted to be treated by another person.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Conflict is more than just an argument that manifest itself through yelling and behavior it is a perception that there is something wrong and needs to be fixed or explained. There are many different paths that conflict can take and it all depends on the person and situation. The following is an analysis of a conflict in my own life and how it came to be, the different perceptions involved, and the path we choose to take as the conflict went on.
It has been estimated in a study by the American Management Association that managers spend between 20% to as much as 50% of their times dealing with conflict among their employees (American Sentinel, 2012). When workplace conflicts are left unresolved they can lead to dissatisfaction, depression and other problems such as aggression and violence (Whitworth 2008). The negative, sometimes hostile, environment created by unresolved conflict has been recognized to be a hazard not only to staff, but also to patient care (The Joint Commission 2008).
Conflicts in the workplace are one of the most challenging managerial tasks because of the differences in people’s morals and principles (Mayhew, 2013). It’s a double-edged sword because managers needed to use his person skills to gain the confidence of his subordinates and at the same time, be firm and bold in upholding company policies (Mayhew, 2013). An effective manager handles potential issues with a precautionary approach, keeping in mind that conflicts may arise due to diversity of opinion, values, and individual backgrounds (Mayhew, 2013).
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Conflict management is the theory that states that all the conflicts cannot necessarily be resolved, but it’s important to learn how to manage the conflicts arising due to unavoidable situation in order to minimize the effect of non-productive escalation. Conflict management process requires skills that facilitate conflict resolution such as self-awareness about the conflict models, communication skills, along with establishing a structure for management of conflict in the environment of the
A group can only be called a team if the members are actively working together toward a common goal. A team must have the capability to set goals, make decisions, solve problems, and share responsibilities. For a team to be successful, trust must be earned between its members by being consistent and reliable (Temme & Katzel, 2005). When more than one person is working on a particular task, inconsistent views or opinions commonly arise. People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always see eye to eye. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectively, should consume full concentration.
Weeks, D. (1992) The eight essential steps to conflict resolution: preserving relationships at work, at home, and in the community. New York: Tarcher/Putnam.
According to Bolman and Deal (1997), conflict happens because of a variety of factors. Individual differences in goals, expectations, values, and suggestions about how to best manage a situation are unavo...
Conflict is unavoidable and connected to a world where different ideas and opinions are challenged. Negative conflict occurs when voices are not expressed appropriately, discussions are not in control or different parties reject moving forward with a solution. There is difficulty resolving disagreements because there are multiple reactions to disputes. However, a positive conflict supports debates without a destructive outcome. They improve communication, introduce principles that are important to others, and reduce chaos. On the other hand, the approach that a person uses to address conflict dictates the outcome they receive. Methods for resolving conflict include avoiding the problem, smoothing out a situation, competing against the ideas
... understand the other side’s point of view. All parties are able to identify areas of agreement and disagreement, creatively explore and evaluate alternatives, and select solutions to which they are all committed. Though collaborating is the only win-win approach preferred to resolving conflicts in many situations, there is time and place for the other styles as they may better meet the needs of the situation.
Conflict exists in every organization as a result of incompatible needs, goals, and objectives of two people while aligning to the overall business requirements. Though disagreement is linked with negative impact, the approach has healthy considerations (Leung, 2008). For instance, some conflicts create an avenue for the exchange of ideas and creativity to meet the set organizational purposes. However, damaging disagreement in organizations results in employee dissatisfaction, turnover, and poor services and reduced productivity. The paper establishes different types of interpersonal conflict and key resolution strategies used to address the problem. Human resource managers need to have the capacity to identify different levels of conflicts and the best methods to negate them.
“Conflict”! What does it mean? Stephen Robbins, author of Organizational Behavior, defines conflict as, "A process that begins when one party perceives that another party has negatively affected or is about to negatively affect something the first party cares about." In the workplace it may manifest in a number of ways. Examples can include things that happen; when, your ideas or thoughts are not broadly accepted. Your opinion is opposed or downplayed. When you are due for a promotion and someone else gets it. When someone you have a crush on; is romancing someone else etc. Conflicts need not be always bad. They can also be used as a tool for healthy competition, which can encourage an individual to put his best foot forward and cover the extra ground. It all depends on how the management uses this tool.
When most people hear that word conflict, they decide instantly if this is something they care to get involved in. Most people rather avoid conflict than get caught up in other people’s drama. Laura Stacks author of conflict in the workplace compares conflict to pain. She argues that pain and conflict has one thing in common; no one likes either. However, someone once said that pain was a gift, because pain is the indicator that God blessed us with so that, we will know when something is wrong and we may need medical attention. If pain is not all bad according to Stacks illustration conflict is not all bad either. According to Porter-O’Grady and Malloch, (2015) it is normal for conflict to occur within various relationships; people will just have to learn to deal with conflict sooner or later. This paper will address the issues surround workplace conflicts and their resolutions.
In the workplace, disagreement or arguments may arise due to several reasons. This can further result into a state of antagonism or opposition, resentment, avoidance, verbal assaults, and inability to work together. Such may arise due to personality clashes, differences in style, differences in leadership, interdependence conflicts and differences in the background or gender. With reference to the conflict between Norm and Norma, disagreement arose due to differences in styles. This is because Norma was after quick result from the initiated project while Norm believed he could work from home and still meet the expected standard. However, Norma expected full commitment from all the staff under her. For good working relations, conflicts should always be resolved and hence improve good working relationship among the employees both the juniors and seniors. Professionally, conflicts can be solved via two models; circle of conflict and triangle of satisfaction (Susan Holton, 1998).