Conflict: Stages Of Conflict And Conflict Management Strategies

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Most decision have more than one potential choice or path, be it a good choice or a poor one. Conflict occurs when there are opposing forces choosing different choices to the same decision tree. Conflict can be, internal to oneself, between individuals, or between groups. This essay will formally define conflict, including stages of conflict and conflict management strategies, through the analysis of a situation where someone’s poor decision with social media may have cost them employment opportunities.
In 2009 Connor Riley, a graduate student from the University of California, Berkeley posted a tweet, “Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work” …show more content…

Actions taken during conflict can escalate the situation through behaviors like aggression or stonewalling, or deescalate the conflict situation through things like collaboration and problem solving. (Shockley-Zalabak, 2015.). In this example, Connor’s action to deal with her internal conflict was to vent on the internet with the Twitter post in question. This post was also a triggering event for the Cisco employee who saw it, taking him through the stages to the manifest stage. His action (or in this case reaction) was to post a comment and potential to notify the hiring manager at Cisco. Conflict aftermath is the holistic overview of a conflict situation from latent through manifest, and its resulting outcomes. “It is the stage in which we evaluate the conflict as productive or counterproductive” (Shockley-Zalabak, 2015, p.287.). The outcome of this conflict is Connor hurt her personal brand and affected her employability; clearly I would say that is an unproductive outcome. On the other hand, some of the articles written about this could serve as a lesson to others about what not to do, so maybe something productive did come out of the

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