Conflict In Health Care Essay

Conflict, as a natural result of human communication, is commonly defined as an internal misunderstanding that occurs from the differences in goals, opinion, needs, values, ideas and feelings between two organizations or people (1-2). It is an inevitable issue in any work environment, including hospitals (3). Although, the complex and constant interactions among the nurses and other health care professionals and also their diverse variety of roles, increase the possibility of the conflict occurrence in hospitals (1). Worldwide, conflict among nurses and other health care providers has been recognized as an important issue within healthcare settings (3, 4). The hierarchical structure of hospital organization, team working, interpersonal relationship skills, and the expectations of performing different functions or roles at different levels are the potential sources of conflict among hospital nurses and other health care providers (1).

Persistent interpersonal conflict, as the most common and challenging type of conflict in workplace, is disadvantageous to the work climate and deleteriously affects individuals’ physical and psychological well-being. This issue

Patients who admitted to the critical care units have great demands for complex care and their successful management dependsent upon multiple disciplines' collaboration working together. This multidisciplinary team working probably increases the conflict occurrence between health care professionals in these units (6-7). The results of a multicenter and multinational international study showed that more than 70% of ICU staffs perceived at least one professional conflict over the last working week, which were severe and associated with job strain, , Cconsequently decreased their quality of care and had harmful effectaffected on the patient survival