Communication Issues: Performance Problem Analysis: Communication Problems

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Performance Problem Analysis: Communication Issues
By
Gloria Panhorst
Webster University

Presented to Paul H. Grau Jr.
Organizational Behavior
MNGT-5590 Fall 1, 2015

Little Rock AFB Campus, AR
October 6, 2015

Performance Problem Analysis: Communication Issues
“Communication problems in the workplace can cost your company productivity and money. Without efficient communication, your company is unable to exchange information essential to daily operations and create a communication network to carry new product data” (Root, n.d.). When you think about communication in the workplace, as an employee you may not think about what poor communication can cost the organization you work for. But it not only affects the productivity of the organization …show more content…

When an organization is having problems and employees sense this, they want answers. For example, when a rumor is going around that the organization is getting ready to have a huge layoff, as an employee you are concerned about this rumor. A leader who is dishonest with their nurses by telling them that is not going to happen when in fact they know for a fact it is, is detrimental to the organization. In this example, the leader knew there was going to be layoffs, but instead of being honest she told her nurses that it was not true. Even though these nurses did not get laid off it caused lasting communication issues between them and their leader because they now believed nothing they were told.
All the communication issues discussed in the previous paragraphs shows how communication issues can have a negative effect on an organization. Communication issues can cause an organization to experience “low morale, poor productivity, interpersonal conflicts and high turnover. An effective organization needs to analyze its communication process and determine if improvements need to be made” (Teter, …show more content…

All of the communication issues that were talked about in the previous paragraphs can be virtually eliminated by a good leader accomplishing this task. By recognizing that their organization has a diverse group of staff and there are going to be religious differences, they can work to educate their staff on these differences and come to a common ground. As far as the other communication issues dealing with personal problems, lack of clarity and dishonesty goes it is essential that a leader address these issues as soon as they arise with the organization. By having face-to-face communication between themselves and the affected parties they will be able to meet the issues head on and work to resolve them. They need to be able to show empathy to each person without showing favoritism. Leaders need to also recognize that it is important to be honest with their employees about any rumors that are floating around. If the leader has been instructed by their superiors to not disclose certain information then they need to tell their employees this. Dishonesty would not exist then. While it is important for leaders to communicate effectively with their employees and vice versa, each side needs to make sure they are doing so

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