Case Study Macy's Inc

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Summary Statement of the Case This case present a conflict between Macy’s and MSLO after developing a strategic partnership. Macy’s Inc. is one of the nation’s premier omnichannel retailers. The company operates about 885 stores in 45 states, the District of Columbia, Guam and Puerto Rico under the names of Macy’s, Bloomingdale’s, Bloomingdale’s Outlet and Bluemercury, as well as the macys.com, bloomingdales.com and bluemercury.com websites. Due to the high competition in retailing business Macy’s implemented in 2012 three-pronged business strategy to increase their sales and maintain their position in the market. This strategy was to enable Macy’s to reach both online and in store customers and provide them with a unique choice of merchandises. …show more content…

What are the external factors impacting Macy’s in the retailing business and Martha Stewart Living Omnimedia? The external factors impaction Macy’s in the retailing business and Martha Stewart Living Omnimedia are political, economic, technological, and social factors. There are two main factors impacting Macy’s retailing business. The first one is the advance of e-commerce in the 1990s and early twenty-first century. Customers were now exposed to online competitors who sometimes had the same products at a lower price. The second factor is the growth of specialty stores and discount stores such as Target and Wal-Mart. Due to the economy hardship customers were trading the higher levels of customer service and products selection to more affordable products in other to save money. Martha Stewart Living Omnimedia was impacted by two legal troubles. The first one was related to Martha Stewart herself. She was charged with insider trading in 2003. This led to bad publicity and prohibited her from a leadership position for several years. The second legal trouble was because of a bridge of agreement that MSLO signed with Macy’s. 2. Does Macy’s have the right resources and capabilities for their current strategy? Why or why …show more content…

The M.O.M strategy implemented by Macy’s is by far more productive and has remains a differentiator and sustainable competitive advantage for Macy’s. Macy’s is always working in providing the best merchandise and best customer service nationwide. In order to stay on top Macy’s has to make sure that their product are unique and available for all customer. MSLO in the other hand has to work hard and rebuild his relationship with Macy’s and JC Penney for future contracts. With the current changes occurring in MSLO Company and the retirement of Martha Stewart, the company has to be more focus and keep up with the demand of its customers. There is still hope for MSLO one of the world's most recognizable

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