Case Study Chili's

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It was a Tuesday night at about 5;30 when I went to explore workplaces. Driving around conducting my thoughts on the best place to analyze work, I decided to go to Chili’s. Chili’s is located 2523 Grand Ave, Laramie, WY. Chili’s has a central location that draws many people days in and day out. On this night in particular, there were more people than usual. There were no wait, but the waitresses and waiters were running back and forth to get the tables set. Sitting down to eat my chips, I came to realize that the majority of workers were college students (Freshman-Senior). When it comes to waitresses and waiter’s college students fit the job. I had a girl waitress that waited on us this night. One of the first things I noticed was how professional she was. Pollak states in his article “Be an expert about your industry” (Pollak 42). This waitress seemed to be in her early 20’s, probably a junior or senior in college. As she approached us it was very professional, she started off by introducing her name and telling her a little about who she is. As a waitress, I feel like it’s important to be engaged with your customers. She was very …show more content…

According to Bryn and McAfee “ The New Division Of Labor was by far the best research and thinking on this topic when it came out in 2004, arguing that pattern recognition and complex communication were the two broad areas where humans would continue to hold the high ground over digital labor” (McAfee and Bryn 188). This a huge piece of evidence that supports how human labor differentiates from digital labor. Humans recognize things that computers can’t. Humans think totally different; computers are designed to have a tactical acuity. (McAfee 190). The chess example was a key component illustrating why humans are such an important role in the work field. Although computers have their advantages, humans have the basic steps for success in the work

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