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Review of literature employee satisfaction
Review of literature employee satisfaction
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1.0 Company Profile Caf? Expresso, as the first mover in the coffeehouse marketplace, which has expanded quickly and become one of the ?big three? players in the global coffee shops chain. However, recently this company is continuously facing a lot of problems in terms of its staff, easy-copied business model and product range, resulting this company lost its leading position to the number three. Therefore, its adjusted visionary goal is ?return Caf? Expresso to the number one position in the marketplace? (Beardwell, 2010). To achieve this goal, Caf? Expresso identifies ?the coffee drinking experience? is significant to achieve competitive advantage and customer value-added, which was delivered through three key elements (graph 1), Graph1 …show more content…
The whole organization is controlled by a central authority, the major HR strategies are initiated by the global HR directors (Tayeb, 2005). While the structure seems more complex that the geographic divisions have relative autonomous, each store managers acts as the chef at each store, for example, making decisions on interviewing and selection. While in Cafe Expresso, the whole management style tends to be ethnocentric, which are more likely to have a set of standard HR practices and …show more content…
By applying an opened inner-promotion policy, it can offer employees extra self-promoted opportunities, to those who feel they get enough experiences and skills to become a store managers or fell that the organization?s core value or underlying principles are no longer upheld by the current store managers (Miles and Mangold, 2005). Such employee empowerment approach could lead to a dual-administration effect, as well as better fulfill the individual needs of self-esteem and self-actualization, thus, a talent workforce will be achieved((Maslow, 2013). In particular, such policy can serve as a ?cap? on the trend of world-wide pay rise, which can provide actual time to adjust for local dynamics. Referring to the Hofstede?s Power Ratio, such policy may work more effectively in the Asia market, as the Asian viewed career development is more important than monetary incentives. Developing global talent management strategies Global talent management plays a central role in improving employee engagement, commitment and retention rate at all levels through developing a strong international mindset (Sparrow, 2006). A separate operating units strategy is recommended, it would allow Cafe Expresso clearly focus on local needs and culture, thus, maximizing employee performance
As strategy consultants of McCormick & Associates, we use Porters Five Forces Model as a framework when making a qualitative evaluation of a firm's strategic position (Appendix 1.2). These five forces determine the competitive intensity and therefore attractiveness of a market. These forces affect the ability of a company to serve its customers and make a profit. A change in any of the forces normally requires a company to re-assess the market place.
Crowded. That’s how Ed Rensi remembers what life was like working at McDonald’s in 1966. There were about double the number of people working in the store — 70 or 80, as opposed to the 30 or 40 there today — because preparing the food just took a lot more doing.
Management is a process that enables organizations to achieve objectives through the functions of planning, organizing, staffing, and controlling of their resources (Cole, 1996). In Summary, Tim’s coffee Shoppe has a simple structure of management where overall authority rests with the owner Tim, who is assisted by a Manager and an assistant. Tim’s mai...
Lucilles American Cafe is located in Weston, Florida. Weston is located just west of Fort Lauderdale. Weston is a suburban community established since 1996. The city is located thirty minutes west of the beach. Weston’s employment rate is about 3.89%, being ranked as the city with the largest job growth in Florida as well as 18th in the nation. Weston is the westmost city in Broward County, it has a population of over 65,000 (2010 census). Not only is Weston a great location to have restaurants because of its high increasing population, its family friendly environment also helps. Being named by Family circle magazine as one of the Ten Best Towns for Families in 2015, Weston has a enormous number of family orientated activities and events.
(1) For the 1st move, “Be the undisputed coffee authority”, the stakeholder is the partners. The reason that the partners are important to Starbucks is because they are the ones that work closely with the consumers. According to the authors, “Starbucks needed its partners to share their passion, pride and knowledge of Starbucks offerings and mission with customers every day, over every order (Koehn, McNamara, Khan, Legris, 14). Starbucks used superior customer service to help smoothen the transformation process. With partners contributing to the positive customer experience, Starbucks can maintain loyalty customers. For this reason, having great product is not enough, passionate and friendly staff can help generated more positive experience to the customers.
Coffee, one of the world’s most known beverages. Seen being drinking at work places, colleges, or in the convenience of your own home. There are a variety of companies that provide us the people with coffee. It can be your local market, bakeries, or even fast food places. 3 places that stand out and our known very well for supplying Americans with coffee is Starbucks, Dunkin Donuts, and McDonald’s. From their strategic advertising, deals, and even straight down to the design of their cups, they meet the definition of marketing. We will be examining these 3 companies using the marketing mix which consist of product, price, place, promotion and also cover value based marketing and see how these companies meet these definitions and how they satisfy their customers as well.
In today’s fast-paced, highly-competitive global marketplace, many companies are embracing the less cumbersome and more flexible decentralized human resource approach. However, there are advantages to centralization and some business professionals point out that in the global marketplace:
Coffee shops were nearing the saturation point in United States and Europe Starbucks decided to enter the lucrative emerging markets of India and China. India is traditional tea drinking nation which is proven as 69.9 % hot beverages industry is dominated by tea industry. In India coffee is now a day’s coffee is becoming a style statement. Due to influence of western culture it is becoming popular amongst youngsters as well as young professionals. Going to a coffee house for socializing and networking this culture is slowly building up in India and hence it’s an emerging market for companies like Starbucks where they promote the overall coffee house experience. In addition to this due to industrial growth the spending capacity of youth in India has increased over the years and there by the popularity of this specialized coffee shop has increased. Currently in India Café Coffee day, Baris...
Moreover, the company has placed great significance on open and honest communications with the employees on many levels. Even more, leadership expected a plan that would utilize all human assets in a way that would support the organization’s attitude in servicing customers and employees. As such, they found it important to centralize the staffing initiative in order to maintain the unique corporate culture created in the beginning. Every one of these strategies would be focused on centralizing staffing, brining in the best possible employees, and retaining each on a high
C & C grocery store currently operates under a goal approach. They were committed to customer service and satisfaction. This approach provided the grocery chain with the profitability and growth they strived to obtain. The stores operative goals were attained and the chain had over 200 stores in operation. For years overall performance for C & C was excellent and came with ease. Unfortunately employee development and innovation and change weren't a top priority and it began to show. To remain successful C & C had to outsource and get advice from a team of consultants. The team dissected the company from top to bottom and advised the chain to implement an internal approach to go along with the goal approach. Implementing the internal approach will give the store managers full control of their stores which they do not currently possess. The store managers should be knowledgeable in all areas of the store to be able to fully communicate with staff. It was difficult for the district managers to give each store location the time and attention they needed when they were responsible for several other stores. Giving store managers more responsibility was a terrific idea of the consultants because the store managers have more day to day customer and employee interaction and could better assist needs. C & C was in desperate need of providing employee training and development. Cross training is beneficial for company as well as employees. Employees get the opportunity to learn other job positions and have the ability for advancement opportunities within the company. The company benefits from cross training because it provides flexibility if a store is short staffed, and it provides empowerment. A store full of happy employees from mana...
This paper will attempt to give a broad overview from the available literature within three areas. First, the paper will explore the historical relationships of HR and organizational strategy. Second, the paper will give an overview of current practices and trends. Lastly,...
...e policies result in satisfaction of employees, so Starbucks has lower turnover rate than market competitors. As a result, better working condition, and great organisational culture help them to perform better. For the company, Starbucks can keep experienced employees longer so that they can provide better quality of product and service, also can save expenses from recruiting new employees. The dimension of People orientation leads company to make a friendly and flexible working surroundings to attract talented new employees and retain current employees. These days just high wage can't attract the best people. They are not just asking for better wage. Friendly, enjoyable working condition and company's environment are also critical factors to choose working place. When the employee's satisfaction is increased, more people will be staying in their current work place.
Starbucks recognizes its employees for much of its success. This is due mostly to maintenance of a great and proven work environment for all employees. The company does not have a formal organizational chart; sot employees are permitted by management to make decisions without a management referral. Moreover, management trust and stands behind the decision of the employees and it is this that allows for employees to thinks for themselves as a part of the business, so as to make them feel as a true asset and not as just another employee.
One of the reasons we have identified McDonald’s as a good candidate for reviewing the influence of HRM Strategies on wider organisational strategy is because they employ over 91,000 people in the UK alone and:
In today’s successful organisations, the most important focus is managing individual employee satisfaction and motivation, apart from complying with formal rules and operating procedures, to maintain high qualityproductivity. Unlike the classical perspectives of management such as Scientific Management and Bureaucracy, “the importance of informal social factors in the work place such as co-worker relationships and group norms that influence employee motivation and performance is highlighted” (Macky & Johnson, 2003, p.82) under the ‘Human Relations Movement’. This essay will discuss how the Human Relations Movement has been adapted and carried out successfully in New Zealand by the restaurant chain, Starbucks Coffee. By focusing on the principles of maintaining a socialised natural group working environment and two-way communication between employees and managers, this essay will demonstrate how they became the most powerful and well-known coffee franchise restaurant in New Zealand market.