Business Online Presence Case Study

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Nowadays the electronic era makes people search online for almost everything. Business that has an online presence allows customers to access its virtual version any time of day and night. Everyone can research the company’s information, its products and services in the privacy of their own home and after business hours. Business online presence helps reaching more customers, making it easier to market the brand, make sales and build trust. With the big amount of businesses on the market, every company should be available online and take advantage of everything new technologies have to offer.
A business that wants to create an online presence has to decide what its goals and budget are. Business owners have to be willing to learn and implement …show more content…

It introduces the company and its product to a vast audience and makes it possible for people to follow the company’s news, announcements and updates. LinkedIn helps building relationships which can contribute to company’s profits. The company’s LinkedIn account should include information about the business, a link to the website and the address of the headquarters.
A business has to be social in the virtual world. Facebook, Twitter or YouTube are just some of the social media where a business can post information and be a part of conversation with customers. Social media builds connections, trust and credibility. It’s a place where businesses can engage their clients, share its knowledge, make customers feel appreciated and help solving their problems. Social media not only promotes a business and its reputation, but …show more content…

Nowadays companies compete like they’ve never used before. A business that exists in the virtual world has to have not only a great website, social media accounts and advertisements but also has to invest in reliable servers and securities. Strong company’s image and consumer’s trust and confidence are very important. People who buy online want to be sure that their money reaches the right account, that they don’t have any issues with the money transfer and that they receive the goods they ordered. The company has to make sure its return policy is clear. Normally goods can be returned within 14 days from the date they were purchased. However, it doesn’t apply to food items or unsealed copies of videos or software. The final price and taxes have to be visible on the website. In case of business-to-business trading, transactions are regulated in the country where the vendor is located. Business-to-consumer transactions are administered by the country where the consumer resides (Tiwari R, et al 2006). The company has to bear in mind that it is not allowed to collect personal data of its customers. The problem of copyright has to be addressed as well. Copyright laws of an online company are not easy to control and it may be difficult to track whether somebody copied an existing business model and makes profits at our cost (Joseph C, 2015). Inappropriate Web sites have to be banned so that employers can’t view or print them. Communication

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