Business Improvement Officer Application Essay

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I am writing in application of the Business Improvement Officer position as advertised on the Department of Commerce’s Internal Jobs Board on 4 November 2016.
I have worked for the Consumer Protection Division (CP) of the Department of Commerce for over 12 years and am passionate about the work CP does within the Western Australian community. Over the last four years I have had the opportunity to undertake a number of different roles which interact with the Western Australian Real Estate Industry including working within the CP Licensing Branch, the Real Estate Compulsory Professional Development (CPD) section and the Bond Administration Branch and this has given me a broad understanding of the role of CP within the Real Estate Industry. This …show more content…

I have previously completed a degree in Mass Communication (majoring in journalism) and have significant experience in preparing written material with high standards in accuracy, punctuation, grammar, spelling and style. During my time working for the Department I have drafted a large a variety of written documents including Departmental memos, Ministerial correspondence, policies, procedures, training material, letters, notices and emails. I have received positive feedback from my supervisors regarding the quality of my writing skills and in the case of the Ministerial correspondence, received complements on my timeliness.

I believe effective stakeholder communication has been key to the success of the BondsOnline eTransactions Agent rollout and this project has provided me the opportunity to prepare a wide range of communications to varying audiences. Notable examples include:
• Working with the CP Legal Unit to revise the BondsOnline User Agreement and develop a ‘Notice of modification of BondsOnline User Agreement and Terms and Conditions’ which was sent to over 600 Real Estate Agents;
• Collaborating with the Properties Industries Branch to develop a series of industry ‘e-bulletins’ to communicate to the Real Estate Industry during the rollout of BondsOnline eTransactions;
• Developing a suite of training resources including the scripts for seven YouTube …show more content…

In my previous role as CPD Project Officer, I had the opportunity to establish a network of positive working relationships with real estate industry stakeholders such as industry associations, training providers and license holders. In my role as Business Improvement Officer, I was able to leverage and build on these relationships to ensure the success of the BondsOnline eTransactions project. An example of when I demonstrated my strong interpersonal skills and ability to maintain contacts can be seen when dealing with the many Real Estate Agents who were initially against the idea of eTransactions. An Agent in particular was the Chairman for the Rockingham Branch of the Real Estate Institute of Western Australia (REIWA) and upheld a number of incorrect misconceptions about the BondsOnline eTransactions system. Despite the Agent’s initial refusal to even contemplate using the BondsOnline eTransactions system, I continued to keep the lines of communication open by frequently updating her about changes that would affect her agency. I also utilised the close working relationship the Department has with REIWA and asked them to speak to her about the benefits of eTransactions to the Real Estate Industry. Even though the Agent

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