Asian-American Airlines Hr Attack

On April 9th, 2017, a video showing a man who was ruthlessly dragged off a United Airlines flight by security officers went viral on social media. The flight which was scheduled to depart Chicago for Louisville, Ky. turned out to be overbooked (Victor & Stevens, 2017). The flight employees then asked any passenger to leave voluntarily by offering $400 vouchers for compensation. Later, the crew announced that they needed four people to get off and increased the voucher to $800 and $1000 respectively for anyone who would leave voluntarily. Still, no passenger responded, thus making the crew decide the four people by selecting randomly. Three out of four people selected left without incident. An employee then approached a middle-aged man and asked him to leave since he was one of the chosen. He refused, stated that “[he was] a doctor; [he had] to see patients in the morning”. The employee tried to explain that if the man would not give up his seat, she needed to call the security officers, which she did when she failed to reach the man’s cooperation. Consistently refusing, the man argued that he was selected because he was Asian-American. Three security officers showed up on board and forcibly removed the man from the flight. Later, the man managed to get

David Dao. After the incident reached out the public, United Airlines CEO Oscar Munoz made his initial public statement, defending the employees and security officers that they followed the airline’s procedures and saying the selected man was “disruptive and belligerent”. In his later statement, Munoz apologized to Dao for the “truly horrific” incident and that the United Airlines would take full responsibilities when his initial statement failed to assuage the public. Finally, Munoz promised not to call law enforcement to carry on passengers’ removal if the flight was overbooked and review its overbooking policy, including the compensation offers (Masunaga & Lien,