Analysis Of A Bakery

Unfortunate Mistake at Oak Mill Bakery

Introduction My family and I often visit family in Chicago, and when we do, we always go to the Oak Mill Bakery. Every time we have gone we are greeted with spectacular customer service and mouthwatering treats. The bakery specialty is European style baked goods and has been in business since 1986 (Oak Mill Bakery, n.d.). Oak Mill strives to use all natural ingredients, which is one on of the reasons my family makes an effort to visit every time we are in town. The bakery serves cakes, cookies, cupcakes in many different styles. As noted before, they have a European twist to all their sweets, which makes them mouthwatering and unforgettable.

The Unfortunate Mistake

My family and I had planned to visit

Using service frameworks assists in breaking down each component of a service experience, make it easier to communicate about the many different services, help show specific issues that may arise, and specifically identify connections among different components that develop a customer’s experience (Fisk, Grove, John, 2014, p. 21). The services theater framework consists of different aspects such as actors, audience, setting, frontstage, backstage, and performance (Fisk, Grove, John, 2014, p. 26). By looking at each of the elements, Oak Mill Bakery has many recommended areas of

It is the heart of the company. The backstage is out of the eye of the audience, and is where the controlling, planning, advising, outlining, and creation occur (Fisk, Grove, John, 2014, p. 26). This is a place where employees don’t have to act, and are able to collect themselves and prepare for the frontstage. The backstage of Oak Mill Bakery is where the creation of the desserts is completed. The orders are place onto the calendar and the bakers are busy creating the regular desserts for the front counter, as well as the desserts that they have on order. The bakery must have been busy or incompetent when I had called to place my order, since it was not actually placed. The bakery needs to have an organized way of making sure the orders get placed to make sure that their customers walk out happy and satisfied. They should also have a back-up-plan for instances like I had experienced. Though you cannot cover every specific possible problem in a company, you can have a general mediation that satisfies both sides.

Conclusion

It is understood by many that people are not perfect, mistakes are made. By reviewing my proposition towards Oak Mill Bakery, I believe they could have been more successful in dealing with the issue and improving my experience. The service theater framework is provided in order to assist people in understanding the fundamentals of services. It is interesting to note that the actor/employee role