1. Identify some of the micro-operations to be found at the airport. For each one:
Some of the micro-operations are: baggage handling, putting meals on board, tank fueling, cleaning aircraft, air ticketing, information desk, passport control and security checks, building maintenance.
a. Identify the transforming and transformed resources
b. State which is the predominant transformed resource
c. Describe the output of each micro-operation and say who you think its customers are
Micro-operations Transforming - Transformed resources Predominant transformed resource Output Customer
Baggage handling Baggage handling staff - baggage Baggage After sorting, checking and dispatching. The output is to make sure the baggage reaches to the right endpoint. Passengers
Summaries the job of the operations director. What are the main issue/problems he faces in managing the airport?
The job of the operations director is to supervise and manage about 600 of the BIA employees, manage day-to-day airport’s operations, develop short/medium-term operational planning and plan for long-term design and development of the airport.
Besides, the operations director needs to guarantee smooth day-to-day operations in/outside of the terminal, assure the operation as efficient as possible, deploy a real difference to both passengers and airlines, and constantly enhance boosting internal investment and exports.
On the other hand, some of the main issue/problems he faces in managing the airport are managing and developing the airport’s operations. Plus, conducting emergency conditions such as: fire, evacuation, bomb threats, ill passengers, and even death in the terminal. Also, efficient allocation of resources especially when things don’t go right, for example: schedule fall apart because of plane delays or mechanical problems. As well, agreeing slots with different airline companies. Additionally, planning of new building projects in terms of what and when to build, to ensure that the terminal is capable of handling the increasing number of
Operations management is essential for the survival and success of any organization. According to Heizer & Render (2011), operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. Operations managers today contend with competition, globalization, inflation, consumer demand, and consistent change in technology. Managers must focus on the efficiency and effectiveness of processes such as cost, dependability, distribution, flexibility, and speed. The intent of this paper is to discuss the processes and operations management of the Kroger Company.
Nice, K. (n.d.). HowStuffWorks "How Baggage Handling Works". Howstuffworks "Science". Retrieved May 1, 2011, from http://science.howstuffworks.com/transport/flight/modern/baggage-handling.htm
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Young S. & Wells, A. (2011). Airport Planning and Management (6th ed.). New York, New
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