1. Definition (15%)
For an organization's information technology, infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness. Infrastructure management is sometimes divided into categories of systems management, network management, and storage management. http://searchcio.techtarget.com/definition/infrastructure-management
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Infrastructure management is the planning, design, delivery and control of the basic facilities, structures, equipment, services and information technologies that serve as a foundation for economic activity.
https://www.webopedia.com/TERM/I/infrastructure.html
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Benefits (25%) infrastructure management aims to:
Infrastructure management is assists in supporting operational functions such as network management, applications management, system management and database management. Across these activities, infrastructure management provides multiple benefits that can reduce cost savings and increase operational efficiency. These benefits include:
Change management policies and practices-Infrastructure change management is an important element of system monitoring. All changes within the IT environment must take place in an organised manner that is well documented. Virtual machine performance details can aid administrators to identify alterations in usage patterns and balance workloads to achieve maximum system utilization. Poor infrastructure change management practices can complicate simple upgrades and make troubleshooting impractical.
Maintain effectiveness-It is crucial to have end-to-end IT infrastructure management in order to guarantee seamless business continuity. Investments in infrastructure management has a huge impact on a business’s revenue. Effective infrastructure management can aid in the changing of IT role from supporting business to driving
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Example: It can increase the amount of hardware devices that a system or network administrator can manage.
Leveraging of staff resources to increase IT productivity-The use of infrastructure management can increase the amount of staff time that can be used for more productive work that can increase business value. Example: Utilizing new or improved applications to enhance customer experience and increase competitive advantage
Higher availability-System and network up-time, application and database availability are important IT requirements. Any unplanned downtime creates costs to the business that come from loss of business opportunity and lowers end-user productivity. Infrastructure management can improve application performance. Example: reduce downtime and improve revenue
Adapt to externalities. Correct evaluation, however additional analysis is required. The IT department needs to collaborate with the business to better understand how organization changes impact applications and systems. Moreover, IT needs to strengthen the IT-business alignment to stay abreast of future changes. One methodology that may assist here is business architecture, a blueprint of the business that supports aligning strategic objectives and tactical demands.
Service Management- This gives ability to monitor, diagnose and centrally manage the network, using standard based vendor independent implementations. We can get rapid service provisioning with this attribute. It can also be seen as carrier class OAM.
In a company it is of no use if it is having a costly and highly sophisticated infrastructure without the people who will be able to use this infrastructure for the company’s benefits.
Effective resource management solutions provide a real-time overview of resource availability which is directly integrated with organization’s project plans in terms of availability, load, utilization, and revenue across all employees in order to assign right people and material to tasks relating to projects and opportunities.
management means inventory management, receivables management, and payables management. With wider networking capital description current asset and current liability are managed.
-Management is responsible for organizing the elements of productive enterprise which are material, money, and people interested in economic.
Networks in organisation are dynamic and complex entities which can be quite challenging to configure and manage. (Kim & Feamster 2013). These corporate networks consist of multiple routers, switches, firewalls, middleboxes and a particular advantage of network management is the ability to monitor the entire business network. As all the devices are interconnected with many event occurring simultaneously, problems with once device can eventually lead and spread throughout...
In any organizations management would have to contend with any unavoidable changes that might take place. New machines, equipment, unstable business environment etc. can bring these changes. Successful implementation of the product therefore depends on the ability of the management to deal with the changes and resolve any emerging conflicts there from.
Operations management strategies play an important role in any organization to achieve organizational goals. An organization uses these operations strategies to maintain and control all its operations...
The network management plan and security plan is important to help the company figure out how they will improve its network and security procedures for the company. Planning involves outlining objectiv...
...ications management process is about presenting corporate policy, and creating a positive relationship with an organization's environment. Promoting the relationships with all the relevant stakeholders acts as an extremely important tool to gain corporate success and competitive advantage.
Managers must understand how to achieve efficiency internally through applying new technology to operational processes. Managing new technology requires a thorough understanding of business technology management.
Infrastructure relates to all recourses (human and technical) that the system is based on even though these resources exist and are managed outside it. This mainly includes human infrastructure which helps support and training stuff, information, such a shared database. Programming technology and networks are part of technical infrastructure (Alter 2002 p. 48)
Management - in managing the system, the emphasis lies on continuously improving the system in order to achieve the best results.