The facilities at an establishment are the first and foremost way for a prospective customer to form a sizeable impression of the hotel/resort service. It is very essential for the facilities to have aesthetic impact and provide an ample balance of need, comfort and luxury in order to cater to the large diaspora of customers.
Three major aspects in the field of hospitality and resort management have been addressed in this report. They are:
1. Building Maintenance
2. Electricity Supply
3. Water Supply
1. Building Maintenance:
The impact of gasoline price fluctuations on lodging demand for US brand hotels
Kate Walsh, Cathy A Enz, Linda Canina
Although the article aims at presenting a microeconomic picture of the dynamics of the hospitality industry in relation to one target variable, it provides a comprehensive picture of how the geo-political and socio-economic factors affect the performance of a hotel establishment. It must be kept in mind that this also has a significant bearing on maintenance and operation costs.
The study takes up examples of various US brand hotels, citing recent and past studies in understanding the behaviors of gas consumers, lodging consumers and their affinity towards services offered by hotels in relation to the income levels. A negative correlation has been predicted by the results of the study, between an increase in the prices of gasoline and consumption of hospitality services this year. In that aspect, the study is significant in the regard that it presents a picture of the energy needs and demographic settings which contribute to a lively order of business.
2. Building Maintenance:
Partial analysis of the environmental costs generated by hotels in Hong Kong
Wilco W Chan
A viable product is not o...
... middle of paper ...
...h the growing demands for water, the tourism industry must adopt efficient water-management and waste-water treatment techniques; only then can the deficit be bridged.
8. Water Supply
Performance evaluation of on-site treatment facilities for wastewater from households, hotels and restaurants
Jun Nakajima, Yoko Fujimura, Yuhei Inamori
As has been mentioned earlier, the growing needs of water in the hotel and tourism industries make it a significant option for hospitality service providers to develop and adopt efficient techniques for treating waste water within the hotel establishment. Biological Oxygen Demand (BOD) is a measure of dissolved organic matter in water, and by calculating the ratio of BOD to N (dissolved inorganic nitrogen), one can arrive at a suitable method for treating waste water, either by aeration or by nitrogen removal, as per requirement.
by Gordon Waitt. University of Wollongong, Australia. Tourism management Articles Vol. 17 No. 2. Pg.
The hotel industry performs within a saturated market, driven by customer loyalty and competitive pricing to stand-out. This competitive nature makes it extremely important to capitalise on strengths while improving on
For the introduction, brief information regarding my purchase and the travel and tourism industry is presented. It was then followed by the explanation of the 2 chosen theories from two different chapters.
... be on the facilities and services offered by the hotel to accommodate such persons such as the meeting rooms, conference rooms, ball rooms etc. while on the other hand, when aiming at the persons for a pleasurable visit then the marketer would more likely emphasize on the fun and exciting facilities that would interest them such as sports bar, tennis courts, treatment facility etc.
Thanks to these factors, pricing becomes one of the primary uses with which hotels attract customers. However, due to customers’ independent nature, there influence over industry players is limited. In the high-end segment of hotels, price influence becomes even less as hotels find it easier to differentiate themselves from the competition and customers become less price sensitive coming to expect higher prices as a symbolism of superior quality and services. Lastly, corporate business and tour operators can exert more influence due to their large purchases but this affect is of a limited nature and does not extend across the whole
Hospitality is the relation between the guest and host, or the act or the practice of being hospitable. This includes the reception, entertainment and generally looking after the guests, visitors or strangers. The word hospitality is derived from the Latin hospes which means “host”, “guest”, or “stranger”. Hospes is formed from hostis which means stranger. Today in many areas hospitality has developed in various ways, no two ways of hospitality are the same such as in India the term atithi devo bhava is used and guest is considered god like and we are told to respect them as such by touching their feet, in other countries such as the western people prefer a handshake and hospitality is more formal. This is one of the few industries that are directly involved with serving its customers in many significant areas for their wellness that are eating, drinking and sleeping which are some of the most important needs of an individual that a hospitality professional looks after, these are basic things we can provide but the times are changing we are in the 21st century now and the hospitality industry has as any industry been heavily impacted by it. Technology today has completely changed the industry which is why it is important to see which sectors have been affected, where many things have been changed and a new generation of professionals has emerged, which understands it and continues to expand it. This project has given me a new insight into the types of technology that are emerging to improve not only the experience of the guest but also the employees in this industry and their employers. This is why I have chosen five technologies which vary in functioning and development the technologies are Global Positioning Sys...
As international business and trade expand, there is no doubt that international connections will become more and more significant for the hotel industry. According to Zhang Zhen (2005), in the late decades, many hotels have received foreign customers one day or another. However, since the sector evolved, and with the advancement of technology and transportation systems, the industry’s structure has become more and more complicated in regards to management, dependency and ownership. Zhen further states that there are two main reasons why hotel chains started to look for occasions to ent...
The Hospitality and Tourism sector is characterized as the fastest growing sector in Jamaica. Many tourists from all over the world travel each year because of the country’s beaches, culture, climate and landscape. Despite the contribution of other sectors the Hospitality and Tourism is still the giant industry that contributes largely to Jamaica market share. In this paper, we will call the Hotel that I am employed ‘Hotel A’ for privacy reasons. Hotel A was formed in 1981and has developed to be one of the largest all-inclusive resorts in the country, tackling all factors that impact on its overall success. Some of these factors are political, economic, social, technological environmental and legal factors called the PESTEL framework. “A
Well, the future of their business implicates taking risks and timing. Customers want satisfaction with services and products the resort can offer. Customer service excellence leads to customer gratification that leads to loyal customers and higher profits of the Resorts. The success of the resort owners in the region has a good comprehension on the regulations governing the hospitality sector of the economy; that includes an understanding of the tax structure. Another factor is empowering leadership in the business segment a strategy by the management of the resort to give their employees the means to make decisions in the workplace without being supervised (Sturgess,
1.2 Problem Formulation In the problem formulation part of my report I would describe the overall situation of the U.K Tourism industry. The service concept of “Simply Travel” will give us information about the services provided by the company. I will find out about the customers, competitors of the company. I will find out what political, economical, social and technological factors affecting the company and its demand situation.
The Department of Tourism defines a resort as any places with pleasant environment and atmosphere conducive to comfort, healthful relaxation and rest, offering food, sleeping accommodation and recreational facilities to public for a free or remuneration. It can be categorized as beach resort, inland resort, island resort, lakeside/riverside resort, mountain resort and theme parks. These resort is being considered based on their location and environments, facilities and room accommodation, public washrooms, sports and recreational facilities, convention facilities and employee
Whitla, P., Walters, P., Davies, H. 2007, Global strategies in the international hotel industry, Hospitality Management, vol. 26, pp. 777–792.
This leaves the American consumer confidence laying low, and people are being more cautious on their spending and not splurging. This ties in with the pace of recovery for the hotel industry. But a stronger hit came to the industry, when the trend developed in the market for substitutes to hotels and motels. The consumer due to the economic decline has developed a taste for an economical traveling experience, these substitutes offer cost undercuts. According to the United States Department of Labour, the unemployment rate in the US averaged to 8.9% in 2011. Higher unemployment rates strains discretionary spending, which in turn reduces the leisure travel by the customers. Sluggish wage gains and credit crunch are all expected to keep customers relatively cautious in 2012. Thus, a weak economic outlook for the important markets of Hilton Worldwide would put pressure on its top line and bottom line growth (Hilton Worldwide, 12). The pricing factor is almost hard to match by the hotel industry, the consumer is becoming more demanding but also exigent in terms of low pricing. Switching costs range from negligible to high, but a factor that motels can’t substitute are the various benefits including spas, restaurants, or a community holiday feel brought with the package of any chosen hotel/motel. But the consumers in the US for example see the switch as more of a necessity rather than
The hospitality domain can be simply defined as a service industry in nutshell, And the paramount things for this type of service and helping industry is to create share for its shareholder by providing service to the guests. The main aim is to provide service to all the necessary and approaching people when they are away from home or lack basic necessary needs. As an example we can take delivery of food.
The Provision of Food and Beverage is another key similarity of tourism and hospitality. Food and Beverage includes restaurants and bars plus other types of eating and drinking establishments ranging in size and service from a unit located within a hotel, to a suburban café or stall in a street market. (United Nations World Tourism Organization, 1997, p. 15) Riley (2005) argues that Food and Beverage is one of the most fundamental and complex sectors of the hospitality industry. (Riley, 2005) Food and Beverage are required by business