Elevating Performance through Motivation, Ethics, and Conflict Management

1884 Words4 Pages
bulb-icon

Recommended: Organizational culture chapter 8

Elevating Performance through Motivation, Ethics, and Conflict Management

Introduction

The United Parcel Service (UPS) is a company that is successful and has been flourishing for years. UPS is an organization that is number one in the field of package delivery. UPS is partially successful because of the way the organization motivates employees, resolves conflict and practices good ethics. In this paper, one will learn how UPS applies motivational principles when it affects the area of growth, achievement and satisfaction. In addition, one will learn how UPS enforces, monitors, and trains an effective code of ethics program. Furthermore, this paper will address how UPS handles indirect and direct conflict. Lastly this paper, will explain how these said subjects when practiced correctly can help an organization’s performance and overall success. With this knowledge, one will then have the information needed to manage and lead a successful and prospering organization

Jim’s Part

The Dispute Resolution Journal (2005) reported that conflict not only happens in marriages and family relationships, but also in team settings, which involve important tasks to be accomplished. The journal further reported that one of the main reasons conflict occurs is because certain team members may lack commitment. A lack of commitment is a problem many people struggle with, but a team can still be successful if they have a team member with this fault. Another main issue that can arise within a group occurs when a team member believes that his or her thoughts and ideas are not being put forth. This same member feels participation is an issue and not desired from persons within the group. In addition, Kankanhalli, Tan and Wei (2006) n...

... middle of paper ...

...earch Premier database.

Kankanhalli, A., Tan, B., & Wei, K. (2006). Conflict and performance in global

virtual teams. Journal of Management Information Systems, 23(3), 237-274. Retrieved July

5, 2008, from Business Source Complete database.

Miranda, S., & Bostrom, R. (1993). The impact of group support systems on group

conflict and conflict management. Journal of Management Information Systems, 10(3), 63.

Retrieved July 5, 2008, from Business Source Complete database.

Neal Chalofsky (2008). Work-life Programs and Organizational Culture: The Essence of Workplace Community. Organization Development Journal, 26(1), 11-18. Retrieved June 15, 2008, from ABI/INFORM Global database. (Document ID: 1430205831).

John Schermerhor, James G Hunt, Richard N. Osborn (2005) Organizational Behavior: A Strategic Approach. Chapter 1,2,4,14

Show More
Related

  • The Importance of High Ethical Standards, as Explained by Eric Wahlgren in The Ins and Outs of Ethics

    642 Words  | 2 Pages

    Effective organizations are able to clearly define their ethical expectations by setting high moral standards, writing codes of conduct, and utilizing mentoring programs. “Masters provide your servants with what is right and fair, because you know that you also have a Master in heaven” (Col. 4:1). When organizations clearly define their ethical expectations to their subordinates, they are much more likely to treat their customers fairly. Customers who are treated fairly are much more likely to be loyal consumers of the products or services that the company provides. This helps to establish a loyal customer base that a business can depend upon, thus providing a predictable source of annual revenue. If an employer treats their employees with respect, honesty, and with candor they’ll give the customer 110% (Rion, 2001).

    Read More

  • Case-study: WL Gore & Associates

    909 Words  | 2 Pages

    Robbins , Stephen P. and Judge, Timothy, A. Organizational Behavior. Upper Saddle River, New Jersey. Prentice Hall. Pearson Custom Publishing. 2008 Print

    Read More

  • Resolving Conflict In A Team Essay

    304 Words  | 1 Pages

    A group of people working on a team means a group of different sets of minds working together. Thus, it is inevitable that there may arise conflicts on a certain topic within the team, as certain viewpoint may seem right for the circumstances for some teammates and may different for others. However, it is not that they are not solvable.

    Read More

  • Five Bases of Power: Coercive, Reward, Legitimate, Expert, and Referent

    1004 Words  | 3 Pages

    Robbins, S. P., & Judge, T. A. (2007). Organizational Behavior (12th ed.). Upper Saddle River, New Jersey, United States of America: Pearson Prentise Hall.

    Read More

  • Team Conflict

    1260 Words  | 3 Pages

    According to the Theorists as groups turn into teams, most conflict happens in the “storming” stage of team development (De Janasz, Dowd & Schneider, 2001). First, one must understand what conflict is. Capozzoli (1999) cites Boulding’s 1962 definition of conflict as “a situation of competition in which the parties are aware of the incompatibility of potential future positions and in which each party wishes to occupy a position which is incompatible with the wishes of the other.” Conflict can be either constructive or destructive to the team and can be created in several ways. Conflict must be analyzed and understood for the team to resolve it.

    Read More

  • Team Dynamics - Conflict Resolution Strategies

    1188 Words  | 3 Pages

    Kreitner, R., & Kinicki, A., (2004). Organizational Behavior (6th ed.). New York: McGraw- Hill/Irwin. pp. 406- 441.

    Read More

  • Path-Goal Leadership Theory

    867 Words  | 2 Pages

    Kinicki, A., & Kreitner, R. (2009). Organizational behavior: Key concepts, skills and best practices (customized 4th ed.). New York, NY: McGraw-Hill Irwin.

    Read More

  • The Google Case: Aiming for an Evolutionary Advantage

    1812 Words  | 4 Pages

    McShane, S.L. and Von Glinow, M. A. (2009). Organizational Behavior: Emerging knowledge and practice for the real world. McGraw-Hill.

    Read More

  • Conflict Resolution

    1279 Words  | 3 Pages

    A group can only be called a team if the members are actively working together toward a common goal. A team must have the capability to set goals, make decisions, solve problems, and share responsibilities. For a team to be successful, trust must be earned between its members by being consistent and reliable (Temme & Katzel, 2005). When more than one person is working on a particular task, inconsistent views or opinions commonly arise. People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always see eye to eye. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectively, should consume full concentration.

    Read More

  • Case Analysis: RL Wolfe

    3133 Words  | 7 Pages

    McShane, S.L., Olekalns, M. & Travaglione, A. 2013, Organizational Behavior: Emerging Knowledge, Global Insights 4th ed., McGraw-Hill, Sydney.

    Read More

  • Matrix Organizational Structure

    920 Words  | 2 Pages

    Robbins, S. P., & Judge, T. A. (2011). Organizational behavior (14 ed.). Upper Saddle River, NJ: Pearson.

    Read More

  • Leadership Theory

    1819 Words  | 4 Pages

    Stephen P. Robbins and Timothy A. Judge in "Organizational Behavior", 12th ed. Upper Saddle River, New Jersey, 2005, p. 407

    Read More

  • Concepts In Organizational Behavior

    1448 Words  | 3 Pages

    George, J.M. & Jones, G. R.(2005). Understanding and managing organizational behavior (4th ed.). Boston, MA: Pearson Custom Publishing.

    Read More

  • Ethics And The Impact Of Personal Ethics In The Workplace

    1033 Words  | 3 Pages

    According to Treviño & Nelson, ethics are “the principles, norms, and standards of conduct governing an individual or organization” (as cited by University of Phoenix, 2012). Ethics are essential in the determination of what is right and wrong in a given situation (University of Phoenix, 2012). When we are born, we do not have any values, morals, or ethical systems in place, as these are learned and developed over time. Today, we are going to take a closer look at my personal ethics and the underlying ethical system that most closely applies to my life. We will also examine the effects that my ethics have on my performance within the organization. Finally, we will discuss why it is important to have ethics that are integrated within an organization.

    Read More

  • Analysis of the Movie, Disclosure

    4404 Words  | 9 Pages

    Hellriegel Don, Slocum John W., & Woodman Richard W. Organizational Behavior. Ohio: South Western College P, 2001

    Read More

More about Elevating Performance through Motivation, Ethics, and Conflict Management

Open Document