Digital Buyers

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“I firmly believe that more people than ever before will be afforded the opportunity to write and create, to find audiences, and engage in content-enhancing feedback loops that will enhance communication.” – Fred Stutzman, School of Information and Library Science, University of North Carolina-Chapel Hill

Digital conversations are dynamic content that can be forwarded to thousands, displayed to millions and can increase in value. Imagine that buyers had the ability to converse all over the planet in real-time. They had the ability to talk to other buyers in the world with similar resources with the only barrier being language and every transmission is displayed. That world is emerging today with more Digital Buyers coming on to participate increasing the value of their networks.

If what you have to say can break through the incessant noise by being more relevant and valuable, more people will be attracted to and will possibly contribute to a shared knowledge model. How does this fit into the world of the Digital Buyer? It removes unwanted risk and it may be the greatest brand reputation influencer introduced in the last twenty-five years. Meet them on the social media playing field and be a participant or be a victim of the inability to embrace a new medium for content co-creation.

If there is one thing that should make the classical marketer alter their view of the future, it is socialization of the buyers’ opinion or what has been called The Conversation. Providers should be attentive to social media. The more contributing Digital Buyers there are to these conversations, the less risk there is for all Digital Buyers. Providers may think they can be laggards in this effort, but if they desire growth, they really...

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...e the provider act of outbound marketing of products and services is considered almost annoying to a Digital Buyer. Our new empowered buyer is sophisticated and the fact that a provider is consistently trying to market to them with a flare gun is insulting. The Digital Buyer wants credible, objective dialogue with pithy content that removes risks that address any emotional needs they may have for the purchase. The organic and non-commital conversation of social media fits well into evolving into long-term credibility. For the provider, this is still a bit of a land grab strategy. The provider is focused on winning share of logic-based trust in an environment that rewards it. On a tactical level, the provider starts to develop skills for joining conversations. There will be providers who take their time in moving forward on social media, so an early adopter for

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