Development Of Framework For Managing

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1. Executive Summary TIME dotCom Berhad (TIME) which was incorporated as a public company in 1996, and listed on the Main Board of Bursa Malaysia in 2001, is a telecommunication licensee which offers full suite of telecommunication services to both the domestic and international markets, from voice and data communications to dial-up and broadband Internet provision, payphones and multimedia solutions. It has an extensive fiber optic infrastructure across the country, and provides services via building-centric approach. The infrastructure forms a network connecting telecommunication facilities installed in selected commercial buildings which then are called “Ready-For-Service” (RFS) buildings to provide services to the tenants within the buildings. Issues arise when the management of the business activities inside these buildings is ineffectively and inefficiently planned and executed. These issues exist throughout the management process, and require a new integrated way of managing the activities to eliminate those issues. The framework proposed in this project is not only to mitigate these issues but also to ensure no other issues arise pertaining to RFS buildings, and improve the existing building management practice. From the assessment done, the benefits gained from implementing 2. Introduction TIME dotCom Berhad (TIME) was incorporated as a public company on 11 December 1996, and was listed on the Main Board of Bursa Malaysia on 12 March 2001. TIME has full suite of telecommunications licenses which enable it to offer services to both the domestic and international markets, from voice and data communications to dial-up and broadband Internet provision, payphones and multimedia solutions. As new technology brings about convergence in voice, data and multimedia technologies, TIME dotcom is set to harness the synergies of various products and services to package and offer innovative and efficient solutions to its various customers at highly competitive pricing. In offering and delivering these services, TIME has structured its networks in building-centric approach whereby buildings are networked together on a single platform via fiber optic and copper cables. These buildings are conditioned with the telecommunication facilities which provide the capacities and the necessary bandwidths required to deliver the services. These buildings which are called “Ready-For –Service” (RFS) buildings can be multi-tenant or single-tenant commercial buildings, shop-lots, shopping complexes, and residential houses. All domestic sales efforts are confined mainly in these buildings. This is because the buildings have the required facilities and capacities to provision the service according to the promised timeframe (service provisioning period). It also enables the company to control its capital expenditures within the budget approved in the business plan.

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