Desk Operations: Overview

2532 Words6 Pages

Section 6: Desk Operations Desk Operations: Overview Each Residence Hall has a reception desk that serves as an information source for residential students and guests. Students and guests should find our front desks and lobbies as a welcoming atmosphere in which Desk Assistants can be a resource to them regarding SCSU as well as answers questions they may have about processes and activities within the Residence Halls. Students and guests deserve to receive a warm hello and outstanding customer service when interacting with our Desk Assistants. Hours of Operation 6:00am – Midnight every day of the week. In the event that someone does not show up for a Desk Shift or calls in sick every effort should be made to fill the desk shift so the Desk remains open. This may mean calling other Desk Assistants, Community Advisors or having the Assistant Hall Director or Hall Director cover the shift. It is important to have a system in place for responding to circumstance such as this. Closing the Desk should be a last resort. If the desk must be closed, a sign must be posted indicating that the desk is temporarily closed and providing the Public Safety Department’s contact information in case of an emergency. Hours of operation may be adjusted during break periods (Fall Break, Thanksgiving, Winter & Spring Breaks). This information will be provided in departmental staff meetings as necessary. Desk Operations: Professionalism Standards Appearance of the Desk Area and Lobby It is important to ensure that the Desk Area and Lobby are clean and orderly each and every day. Desk Assistants should be instructed to complete daily tasks to help with this and instill a perspective that they are responsible for anything t... ... middle of paper ... ...eptions or special requests outside of these guidelines must be submitted in writing to the Area Coordinator either in advance of the semester or at the earliest point of notification possible. Financial Aid’s Minimum Satisfactory Academic Progress Standards The only exception to our Academic Progress Policy is with regard to our Federal and State Work Study Students. The Financial Aid Office has different standards and if students meet their requirements and receive work study we will allow them to be a Desk Assistant with our department if their job performance is satisfactory. Financial Aid’s Minimum Satisfactory Academic Progress Standards is as follows: An undergraduate student must have the following minimum cumulative GPA based on SCSU credits attempted and accepted transfer credits: 0 - 30 credits 1.50 31 - 59 credits 1.75 60+ credits 2.00

Open Document