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conflict management styles theories
theories of conflict management
interpersonal communication procedure
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When considering your conflict management style with others, be it; personal or professional, we tend to use the style that seems appropriate to the conflict. Managing conflict is a difficult task that we all face, but becoming aware of your own characteristic style could help determine why conflicts result exactly the way they do. It helps determine what is a healthy outcome. Each circumstance is different. Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191). Our behavior or conflict style tells a lot about us as humans. It is an important piece of life’s puzzles, and how we go about living a healthy life. Our particular path decides where conflict will lead to, or if it could be resolved quickly with everyone feeling content. However, our non-verbal behavior could indicate when a person is upset or anoid.This is usually related to unmet needs or goals (Steve A. Beebe, 2008, p. 191). I participated in a conflict management style quiz that was created by Reginald Adkins to see what style I followed. The style that I tend to follow is Harmonizing. I did find this a little surprising because I usually stick to my guns. I will debate with just about anyone, especially if I feel that I am right about something (Steve A. Beebe, 2008, p. 204) The characteristics of a harmonizing style indicates that this type of person tends to give into the demands of oth... ... middle of paper ... ...part of my future I could change directions a few more times. However the significance, and the confidence that I have managed to maintain as a stylist and a member of my community, I am certain that I could contribute very positively in the human services field. I am comfortable around the public and have been a shoulder “to cry on” for years. I try to practice professionalism as expected and develop relationships that I truly appreciate. I am hopeful and anticipate that things will go well for me, my fellow students and with our future clients. Works Cited Hall, J. (1969). Conflict Management Survey. Washington: The Leadership Center at Washington State University. Steve A. Beebe, S. J. (2008). Interpersonal Communication. In A. a. Pearson, Interpersonal Communication, Relating To Others- Fifth Edition. Toronto, Ontario: Pearson Education, Inc.
Conflict is part of life: it is an inevitable consequence of interacting with other people. In both our professional lives and in our personal lives we are constantly faced with statements, actions, needs, drives, wishes, demands or positions that are incompatible with or opposed to our own. Conflict can create stress, produce anxiety, adversely affect performance, decrease productivity and disrupt the work (or home) environment. It can be difficult to decide how to respond when faced with conflict. We often react emotionally or reflexively, without thought or conscious decision. Learning to deal effectively with conflict requires that we learn to control our response, choosing the most appropriate strategy for the particular situation.
Most people believe that conflict is something negative. In many cases conflict can be. Whether1 a small dispute between two neighbors or a global conflict that leads to war, conflict is inevitable. Disagreement is a part of human nature. We are a society of individuals working together to achieve common goals. How we handle conflict determines whether the outcome is a negative or a positive one. If properly handled, conflict may lead to growth, maturity, and understanding of one another. If not, conflict at school could lead to broken ties, at home to hurt feelings, and in the workplace to discouragement. These negative outcomes may be avoided when conflict is handled properly. There is no single technique that works best for settling conflicts. What works in a school setting might not work at an office or at home. Regardless where or with whom the conflict is with, a person must examine themselves, his or her intentions and more importantly, core values.
Personality Conflicts allows key issues to be ignored or defined out of existence in daily operations. Personality conflict will always exist when people interact closely on a daily basis.
According to Robin (2002), there are five conflict resolution styles: confront compromise, collaborate, accommodate, and avoid. Identify the preference(s) you most often use from these resolution styles. Think about times you have interacted with styles other than your own. Once the differences between these styles are identified, they can be managed, and the appropriateness of when to use them can be determined.
Keep in mind that conflict can be a good thing by providing a time of reflection for what is truly the best decision. If using professional communication techniques, a compromise can be made.
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
I love the assessment of conflict handling styles, because I always confused when I am facing with difficult situations. After answering these questions, I find out that my conflicting handing style is accommodating, which is somewhat like my communication style and leadership style. Understanding these traits can better help me interact with others.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Conflict is defined as the perception of incompatible goals or actions between two people (McCornack, 2013). How you approach these tense situations greatly affects the outcome of the conflict and your interpersonal relationships. Everyone experiences disagreement at some point in their lives and it is important to know what you bring to conflict situations in order to become a more competent communicator. Therefore, I completed the Thomas-Kilmann Conflict Mode Questionnaire and asked my sister and boyfriend to do the same regarding my conflict style (Introduction to Interpersonal Communication Course Workbook, 2013, p.29-31). I chose these two people to fill out the questionnaire because they both know me very well in two different types of relationships which gave me well-rounded and accurate findings. After gathering and analyzing the data about my personal conflict style, it is obvious that I tend to avoid conflict whenever possible through the utilization of a series of tactics.
Conflict is unavoidable and connected to a world where different ideas and opinions are challenged. Negative conflict occurs when voices are not expressed appropriately, discussions are not in control or different parties reject moving forward with a solution. There is difficulty resolving disagreements because there are multiple reactions to disputes. However, a positive conflict supports debates without a destructive outcome. They improve communication, introduce principles that are important to others, and reduce chaos. On the other hand, the approach that a person uses to address conflict dictates the outcome they receive. Methods for resolving conflict include avoiding the problem, smoothing out a situation, competing against the ideas
This elasticity in your approach to choosing which conflict style is best for the current situation is a key to managing conflict. No one style of conflict resolution will work all the time when addressing issues. You must remain flexible to other people’s wants, needs, direction, criticism, schedules, moods, temperament, and a myriad of other things in life. If there is one thing in life that will never change it is the fact that everything is going to change! There is nothing you can do to stop it, so the quicker you learn how to adapt to the changes the better off you will be. The ability to change your approach to dealing with conflict better prepares you to face the interpersonal challenges that will eventually come your way. I believe it is important to also remember that you cannot win every battle with every person you encounter. Knowing that you cannot fix or solve every problem with everyone is very helpful in reducing stress and managing difficult situations with others. My father dislikes when I use this cliché but sometimes, it is what it
Conflict is always present in human interactions. A conflict is not always a negative thing. Sometimes if it is handled properly, it will result in broadening one’s mind or giving one a chance to grow and change. On the other hand, if people were
conflict management style to achieve a desired outcome. If intervening in a conflict, the leader
Talking about different conflict management styles I refer to the Conflict Mode Instrument, which is the result of widely accepted research presented by Thomas and Kilmann (Thomas & Kilmann, 1974). Thomas and Kilmann identified a conflict-handling grid composed of five conflict management styles based on two dimensions: assertiveness and cooperativeness. Assertiveness is the motivation of an individual to achieve his/her own goals, objectives, and outcomes, while cooperativeness assesses the willingness to allow or help the other party to achieve its goals or outcomes (Borisoff & Victor, 1998). Now I would like to look at different conflict management styles favored by...