Communication across Generations
Supervising staff and volunteers from ages fourteen to ninety can be a challenging task. These age groups make up the four different generations: Traditionalist, Baby Boomers, Generation X’ers, and Generation Y’ers. Traditionalist, (born 1925-1946) may need a little prodding to communicate their needs and they prefer written communication plans. Baby Boomers, (born 1946-1964) are aware of technology but still prefer to communicate by telephone and they call themselves the age of the memo. Generation X’ers, (born 1965-1982) commonly prefer short concise communication. Generation Y’ers, (born 1983-2000) prefer short, quick e-mails, texting and mobile phone applications to communicate. The hospital employs people from all of these generations. Yet organizations are still relying on e-mails, voicemails, memoranda’s and face-to-face time to reach this diverse group. Learning to communicate across different generations can ensure that all staff and volunteers understand policy and procedure, deliver a remarkable patient experience, and reach employee satisfaction goals.
First and foremost, all staff and volunteers need to understand hospital policies and procedures that apply to their work environment. Information in a hospital changes regularly; becoming aware of these changes are all staffs responsibilities. The amount of communication distributed daily makes this task next to impossible.
When an employee works for a healthcare organization, preventive healthcare is essential. Flu shots are not mandatory at Presbyterian Orthopaedic Hospital (POH) just strongly suggested. If an employee chooses not to take a flu shot, she must go online and sign a
COMMUNICATION ACROSS GENERATIO...
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...n they do not have a centralized staff area. Reaching these staff members requires daily rounding, which at times can be impossible. Being unable to provide communication to this group of staff and volunteers can create dissatisfaction for this group. Having a leader who is unable to communicate effectively to these groups may influence turnover rates, perception of fairness and equity, and decrease the overall morale of the staff. As the leader of this diverse staff, I need to be able to recognize their learning styles and communicate to them in a way they are able to understand.
Works Cited
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Besheer, Z. N., & Ricci, C. M. (2010). across the generations. hfm (Healthcare Financial Management), 64(1), 44-47. Retrieved from EBSCOhost.
The Hospitals medical staff including on call- physician and their designees should be made aware of Hospital bylaws or policies and procedures.
The goal in this case is to be a conscientious leader. An evaluation was done to determine the strengths and weaknesses of an individual regarding their ability to communicate in a leadership capacity. The areas reviewed were:
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Only about one half of all older adults (ages 65 and older) use email addresses or the internet, compared to 90% of those 18-64 years old who use email addresses or the internet (Older Adults, Technology, and the Future of Long-Term Care, 2015). The later age group is the future, indicating that they will be the most tech-savvy and prepared for the tech adjustments in long term care. The middle aged technology consumers of today are the older adults of tomorrow. Currently, older adults characterize the fastest growing age group of technology users in the country, and these rates will continue to increase every year (Tak et al, 2010). Therefore, in order for long term care to survive and attract baby boomers as its consumers, it must change. The change begins with the use of technology. Technology should assess, help, become accustomed to assist in cognitive and functional abilities, catalyze instead of replacing socialization, and use recognizable interface (Leventhal, 2014). In the future, savvy older adult consumers will be comparing facilities technology, allowing them to establish a competitive drive among facility administrators to upgrade their services. The use of technology within long term care will present the likelihood of doing more services with less manpower and administrative costs. The hands that have done paper work and performed non-skilled tasks
There have been numerous studies and reports released through the years indicating that inadequate dissemination of information among healthcare providers is detrimental to patient safety. In the acute care setting, the exchange of vital patient information between nurses is endorsed through a shift report; which typically takes place at the nurse’s station. There are many threats to patient safety that could be linked to the process of poor hand off reporting and communication.
Laws and Legislations are in place to promote equality, they apply to everyone and by law every individual must abide by these rules. The purpose of laws and legislations is that every individual is protected by them as others may discriminate against them and by putting these laws in place then it reduces the amount of discriminations and promotes equality. Just like any other setting, laws and legislations apply to hospitals as well. They are vital in a hospital setting as it can affect many factors in the hospital from the way nurses work to how data within computer systems are protected. In this report, I will be explaining how laws and legislations affect hospital setting and how they can bring positive reinforcement into a hospital setting.
Porter, M.E., (2010). What is the value in healthcare? New England Journal of Medicine. 363:2477-2481
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This systems limits patient involvement creates a delay in patient and nurse visualization. Prior to implementation of bedside shift reporting an evidenced based practice educational sessions will be provided and mandatory for nursing staff to attend (Trossman, 2009, p. 7). Utilizing unit managers and facility educators education stations will be set up in each participating unit. A standardized script for each nurse to utilize during the bedside shift report will be implemented to aid in prioritization, organization and timeliness of report decreasing the amount of information the nurse needs to scribe and allowing the nurse more time to visualize the patient, environment and equipment (Evans 2012, p. 283-284). Verbal and written bedside shift reporting is crucial for patient safety. “Ineffective communication is the most frequently cited cause for sentinel events in the United States and in Australian hospitals 50% of adverse events occur as a result of communication failures between health care professionals.” Utilizing written report information creates accountability and minimizes the loss in important information during the bedside shift report process (Street, 2011 p. 133). To minimize the barriers associated with the change of shift reporting process unit managers need to create a positive environment and reinforce the benefits for the procedural change (Tobiano, et al.,
1) Intergenerational communication has always been a source of frustration especially in communication where the age gap is largest. Because of the broadness of the topic, there are several different theories and ideas on the ideal intergenerational communication. As all participants are very different, it becomes very difficult to differentiate between the right and wrong strategies for successful communication. People need to associate themselves with the communication that seems most closely related and accurate to their functioning capabilities. There are many aspects that can produce a positive or negative interaction. Sociologists, social psychologists and other people most interested in this form of communication have examined communication and relationships for years and have created several categories and theories of communication.
Policies and procedures in nursing practice are important for nurses to perform and to deliver quality of care and patient safety. Policies and procedures help nurses to prevent errors and carry out procedures safely to the patients. It also brings uniformity in following organizational guidelines. Policies and procedures are designed to influence and determine major decisions and actions, and activities that take place within the boundaries set by them. Procedures are the specific methods employed to express policies in action in day to day operations. Policies and procedures are made for the users easily understandable, well organized, and easily accessible (Policies and procedures - Definition, 2012). Nowadays, most hospitals and clinics maintain their nursing policies and procedure manuals on campus intranet/public drives and also on the units. This writer as a nurse leader has access to use these resources. Evidence based policy has been defined as an approach that “helps people make well informed decisions about policies, programs and projects by putting the best available evidence from research at the heart of policy development and implementation”(Davies, 1999). This nurse leader’s facility utilizes policies that evidence based and retrieved from best available resources.
For the first time in history, there are four generations of people working side by side in the workplace. Think about your place employment and the different people who work there. It is sometimes hard to get your point across to someone in a different age generation. This especially becomes a problem in the supervisor employee relationship. In order to effectively communicate with your peers, you have to understand the context in which they view the world. This problem is a real concern for managers. There has even been a Center for Generational Studies created.
Communication is very important when we interact with our patients especially the older adults. It is important to know that communication plays a major role in nursing, and it can prove very useful when caring for the elderly. It is always important the way we communicate with the elderly, for example, whenever one gets a little older, he or she tends to be a little slower and that goes for communication as well. Therefore, it is important that when we communicate with the elderly, we speak in a very soft tone and voice, and also to speak slowly so that they can understand. It is important to know that there are times when the elderly will nod their head in agreement, even though they were not sure what was said. Therefore, it is important
Phones have changed over the past twenty years and have had a positive and negative effect on people. Man kind as find many ways to communicate and stay connected with each other and the most common way is by a cellphone. Phones Cellphones have become one apart of our daily lives and some people just cannot live without them. In fact people use them more like computes than an actual phone itself. Most people let their phones control their lives and if their not carful it could have some serious consequences. Phones continue to get more and more advanced as time moves forward. However, in the beginning phones had a tough time getting out to the public however, if it was not for the first step into technology we would not have the phones we have today.
Communication is an interdependent process of sending, receiving, and understanding messages. The definition implies that the components of the communication process cannot be examined separately. Rather, the relationship exists between the sender and the receiver, as well as the environment of the communication event, must be viewed as a whole. According to this perspective, if any of the components and circumstances change (that is, the number of individuals involved in the interaction, seating arrangements, or the time of the day) the communication event is altered. Communication is an ongoing process; we never stop sending and receiving messages. As we will discover, communication is a dynamic process, a process that changes from one communication setting to the next. Although it is difficult to predict, the ways of interpreting communication, certain components are always present in the communication process.