Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Summary for impact of information technology on human resources management
Summary for impact of information technology on human resources management
Impact of technology on HR
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Introduction
The purpose of this paper is to review a job advertisement from The Bank of Queensland LTD. (BOQ). The advertisement is for a Change Analyst within the HRD area with responsibilities in delivering change documentation and programs relating to the introduction of new software during the 2014 financial year.
BOQ Background
BOQ is a franchised operation based in Brisbane, Queensland Australia, operating in over 270 branches across all states of Australia (BOQ, 2013). BOQ Franchisees are known as Owner-Managers (BOQ, 2013a). Although co-operative banking has been established for over a century (Bankmecu, 2013), the franchise ownership model is “unique to BOQ” (John, 2009) in an industry dominated by the “Big 4” (Bankers Association of Australia, 2013).
The Role
The advertised role covers the change management practices for the implementation of the Microsoft (MS) Windows 8.1 and MS Office 2013 software suite, and requires deployment planning, communications preparation and delivery of appropriate training change management plans and other supporting written information.
As outlined in its 2013 half-yearly report to shareholders, (BOQ, 2013b) BOQ has identified talent capability and culture along with operational excellence as two of its four strategic imperatives. Talent capability and culture goals include increasing gender diversity, repositioning the brand and “refreshing” the managerial ranks below executive level.
Operational excellence involves updating the company’s IT infrastructure, implementing a new CRM system and reducing operational costs (BOQ, 2013b). The change management analyst position straddles both of these strategic imperatives.
Challenges of the role
The foremost challenge...
... middle of paper ...
...How large enterprises should plan for
Windows 7, White Paper. Infosys LTD. Bangalore India. Retrieved from
http://www.infosys.com/microsoft/resource-center/Documents/large-enterprises-plan-windows7.pdf
(Sixsigmaonline.org, 2013). Six sigma in the Banking Industry. Retrieved from
http://www.sixsigmaonline.org/six-sigma-training-certification-information/articles/six-sigma-in-the-banking-industry.html
Westcot, R.T. (2006) The Certified Manager of Quality/Organisational excellence Handbook (3rd ed)
Milwaukee MI. ASQ Quality Press.
Wilkinson, A., (1995). Towards HRM? A Case Study from Banking, Research and Practice in Human Resource Management, 3(1), 97-115.
Wilson, S nd. 7 Biggest Challenges to Growing a Franchise System retrieved from
http://www.msaworldwide.com/franchising-consulting/our-press/seven-challenges-to-building-a-franchise-system/
Managing transformational at National Computer Operations is an article discussing the dilemmas faced when a company is forced to implement changes within a two year timeframe in order to compete with other emerging computer technology companies. NCO’s Managing Director Gar Finvold, decided to review NCO’s market position and to look for improvement opportunities that change implementation enhancements would ensure that NCO would emerge and maintain their position as the leading computer support services firm.
As you would imagine, having to look at our current processes and breaking each process down at micro level was a very daunting task for everyone involved in the project. After going through the progression of identifying which processes were potential changes, the leadership and project team members were tasked with communicating the findings and what the official implementation plan for these changes would look like. From my perspective, this was the biggest pitfall for the team. Our communication plan was not as detailed as it should have been in terms of illustrating value to other team members and leaders within the division. In addition, the project and leadership teams set unrealistic processing goals for team members. Thus, minimizing the division’s potential to create short-term wins for individual team members, as well as for the organization as a whole. Therefore, one could identify our breakdown occurring during the second cluster of Kitters’ Eight Steps of Change. Thus, this paper will attempt to address how change management can help leadership implement a change within the organization through analysis and
Noe, Raymond A., et al. Human Resource Management: Gaining a Competitive Advantage. 7th ed. New York: McGraw-Hill/Irwin, 2010. Print.
I was given the task to make an assignment on the subject of Business Information Management. In this assignment, I have to read and analyse a case study entitled RBS failure caused by inexperienced computer operative in India. After that, I need to make a summary of this case study because it shows what I understand in this case study. Besides that, the objective of this case study is to know the factors that have caused the system failure at Royal Bank of Scotland. The reason I want to know this factor because Royal Bank of Scotland (RBS) has faced computer meltdown with the loss of its share price as well as millions of customers unable to access their account.
Ulrich, D., Younger, J., and Brockbank, W. 2008. “The twenty-first century HR organization.” Human Resource Management, 47, pp.829-850.
Human resource management (HRM) encompasses the activities of acquiring, maintaining, and developing the organization's employees (human resources). "The traditional view of these activities focuses on planning for staffing needs, recruiting and selecting of employees, orienting and training staff, appraising their performance, providing compensations and benefits, and making their career movement and development." HRM involves two aspects:...
Modern day organizations have to constantly change to meet the demands of customers. Workers have to change with the organizations to be able to perform new functions and complete new sophisticated tasks.
Byars, L. L. (1997). Human Resource Management. Chicago, IL: The McGraw-Hill Companies, Inc. Mills, D. Q. (1994).
Hayes (2014), encourages change managers to keep an open line of communication with employees. Although these ones may not agree or support the upcoming change, they value the information being given to them at the onset and may eventually tolerate or accept the change. Therefore, it is important for change managers to not only communicate with employees, but provide relevant information, as the quality of the communication is of the utmost importance.
Fisher, C., Schoefeldt, L., & Shaw, J. (1996). Human resource management. (3rd Edition). Princeton, NJ: Houghton Mifflin Company.
The goal of organizational change management is to create a prosperous work environment through strategic change and applying those changes through the people side of management. Organizational change management is a branch of handling the outcome and strategies of new business processes, changes in organizational structure or cultural changes within a company. There are multiple components in understanding the techniques and goals of Organizational change management. The first part discussed will be on setting goals for an organization as it can be a complex process because if aimed too high, the goals will most likely not be attained and performance will deteriorate.
Torrington, D., Hall, L. and Taylor, S. (2008). Human Resource Management, 7th ed. Prentice Hall.
Human Resource Management (HRM) is fundamentally another name for personnel management. It is the process of making sure the employees are as creative as they can be. HRM is a way of grouping the range of activities associated with managing people that are variously categorised under employee relations, industrial/labour relations, personnel management and organisational behaviour. Many academic departments where research and teaching in all these areas take place have adopted the title department of human resources management. HRM is a coordinated approach to managing people that seeks to integrate the various personnel activates so that they are compatible with each other. Therefore the key areas of employee resourcing, employee development, employee reward and employee involvement are considered to be interrelated. Policy-making and procedures in one of these areas will have an impact on other areas, therefore human resources management is an approach that takes a holistic view and considers how various areas can be integrated.
Operations management strategies play an important role in any organization to achieve organizational goals. An organization uses these operations strategies to maintain and control all its operations...
The world is constantly changing in many different ways. Whether it is technological or cultural change is present and inevitable. Organizations are not exempt from change. As a matter of fact, organizations have to change with the world and society in order to be successful. Organizations have to constantly incorporate change in order to have a competitive advantage and satisfy their customers. Organizations use change in order to learn and grow. However, change is not something that can happen in an organization overnight. It has to be thought through and planned. The General Model of Planned Change focuses on what processes are used by the organization to implement change. In the General Model of Planned Change, four steps are used in order to complete the process of change. Entering and Contracting, Diagnosing, Planning and Implementing, and Evaluating and Institutionalizing are the four steps used in order to complete the process of change in an organization. The diagnostic process is one of the most important activities in OD(Cummings, 2009, p. 30).