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Challenges faced while implementing total quality management
Challenges faced while implementing total quality management
Challenges faced while implementing total quality management
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The quest for improvement in various areas of life such as business, social and personal became so important that researchers had to pre-occupy their times for many years in finding better ways of providing solution to issues confronting companies, institutions, families and society as a whole. The premise that we can be better and do better at how we perform task is and should be of great importance to all, because that is the only time we seek the knowledge to reach new height and produce to our full potential. The opportunities in the field of process improvement are vast and the contributors are numerous, so in looking for specific solution, one would need to first define the problem or issue that need improved then select the right methodology to resolve it. For the scope of this paper Total Quality Management, Six Sigma and ISO 9000 will be the focus of how they can be used as quality initiatives tool to obtain excellence in performance. Though all three have some similarities and differences in techniques and philosophies, nevertheless their applications have helped significantly to advance process improvement efforts across the globe.
Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. This can be achieved by integrating all quality-related functions and processes throughout the company. TQM looks at the overall quality measures used by a company including managing quality design and development, quality control and maintenance, quality improvement, and quality assurance.
Six Sigma can be best described as a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service proce...
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... decreasing of defects as well as the streamlining of processes.
Control
Control is known as the final step in the DMAIC methodology. It facilitates the identification and correction of variances. It accomplishes this swiftly thereby making certain these variances are denied the chance to influence the process in a negative manner and also by extension cause defects. An example of controls is pilot runs which are undertaken to ascertain whether the processes are functioning adequately.
References
Evans, J. R. (2011). Quality and performance excellence: Management, organization, and strategy
IVR - Another Type of Automated Telephone Answering: Retrieved on 3/18/2012 from http://www.specialtyansweringservice.net/automated-phone-answering-service.html
DMAIC Explained: Retrieved on 3/18/2012 from http://www.wideyegroup.com/computers-and-technology/dmaic-explained/
There are many people that benefit from Lean Six Sigma which include mainly customers, suppliers, employees, and also stockholders. Lean Six Sigma is a way for businesses to improve, to reduce waste and to become more successful. In the future, more and more organizations will adopt or practice some of the Lean, Six Sigma, or both in order to stay competitive in today’s market. In some cases, blending both Lean and Six Sigma can be costly and difficult; however the end result can create an organization that focuses on quality, accuracy, and speed to meet the goal which is profitability.
1) Six Sigma should not be viewed as a quality program that is commissioned to reduce defects but as a methodology that helps companies better meet the needs of their business. KM shares this goal.
Now, let’s recap a little about Six Sigma and how it operates. This set of quality management tools uses data that reduces defects. The methodology steps in Six Sigma are knowns as: define, measure, analyze, improve, and control. This process is known as the DMAIC system. Each step in this process will help everyone improve the quality of any product. These vital steps make Six Sigma a great tool. Six Sigma achievement happens when the process produces less than 3.4 defects per million opportunities. This quality practice is now used in many companies across the globe.
The article, “Where Process-Improvement Projects Go Wrong,” by Satya L. Chakrvorty, WSJ.com, January 25, 2010 (http://online.wsj.com/news/articles/SB1000), offers a great example of how and why many Six Sigma and other process improvement projects fail. He examines what happened at an aerospace company that initiated a number of process improvement projects, half of which ultimately failed.
Six Sigma is a system used both in manufacturing and service organizations to maximize business success by minimizing defects and process variability (Krajewski, 2013). While Six Sigma relies heavily on the principles of Total Quality Management (TQM), it has a different focus. It is driven by a close understanding of customer needs; the disciplined use of facts, data and statistical analysis, and diligent attention to managing, improving and reinventing business processes. Six Sigma focuses on reducing variation in processes as well as centering processes on their target measures of performance. Either flaw, too much variation or an off-target process, degrades performance of the process. Six Sigma is a rigorous approach to align processes with their target performance measures with low variability.
Methods for quality improvement offer numerous benefits and there are many models to use for quality improvement. These models and features have traits in the up to date version of total quality management practise models and are of numerous benefits, with the likes of six sigma and kaizen model using these traits (Royal Charter, 2011)
Six sigma is basically a technique that provides tools to improve the capability functioning and quality of their organization. This enhances the performance of an organization that leads to less reduction and improvements in profits of an organization.
TQM, or total quality management, is defined as "the process that involves everyone in an organization focusing on the customer to continually improve value". I do believe that all organizations should use TQM. It results in better quality products that result in better value, and these are the two aspects, in which customers look at in order to know if they want to buy the product. As long as organizations use TQM, they will always have products that customers are willing to buy.
The Six Sigma approach was designed by Motorola in 1986. The primary objective of the concept was to develop a tool for tallying the process defects and, as the result, improving business operations. The foundations of the approach are the customer needs, statistical analysis of data and facts, and timely execution. The method promises numerous benefits such as increasing performance and profitability of an organization, improving product or service quality and employee morale, decreasing costs, the growth of market share, the higher level of satisfying customer needs, etc. (Meredith & Shafer, 2013). The primary advantage
Barnard, W., De Feo, J. (2004). Juran Institute’s Six Sigma Breakthrough and Beyond. New York, NY: The McGraw-Hill Companies
Six Sigma Process Improvement is a rigorous approach to improving business processes by addressing the underlying causes of variation that lead to poor performance as experienced by the ‘customer’, who is the recipient of the outputs. The early exponents were Motorola and GE in the 1980s. Since then, many organisations ranging from manufacturing to service in all sectors, have successfully deployed Six Sigma to deliver measurable cost, quality and time based improvements.
Six Sigma is a well know improvement system popular in the 80s, meaning 3.4 defects per million, and its aim is to re...
Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely [1]. While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root. What is Total Quality Management (TQM)? TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2].
Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).