Administrative Assistant - Learning Contract and Project Plan

Personal Learning Objectives

Learning Objective Learning Tasks Timelines

Goal 1:

To learn Customer Relationship management as a profession • To dress, communicate and act professionally in the organization premises.

• To communicate properly with supervisor for professional issues.

• To observe and match the level of supervisor’s interactions agency staff and clients.

• Effectively interact with field supervisor and other staff in the department.

• Seek feedback from supervisor regarding progress in assuming professional role.

• Get familiar with office code of conduct.

• Practically implement office code of conduct in organization operations.

• Attend all possible business meetings organized during the placement with the organization. First 3 weeks

Goal 2:

To understand organization structure and its operations • Study and understand organization structure and its influence.

• Understand strength and limitation of CRM process in the organization.

• Understand the boundaries of organization practice.

• Identify and understand product and services, organization is offering its customer.

• Study similar organization and understand operational differences. First 3 weeks

Goal 3:

Identifying and understand products and services • Study the range of products and services organization is offering.

• Understand their functionality and usefulness to the target customer group.

• Study competitors and get more insight on business scenario from the supervisor.

First 3 weeks

Goal 4:

To understand company administration procedure • To understand agency admin requirements in detail.

• Understand office admin role in day to day work requirements.

• Study and analyze major business communication issues, affecting the ...

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...on database. They need to assist front office manager in responding to the incoming telephone calls and emails.

They also need to assist marketing department to fulfill their business requirement like : marketing collateral development and printing, here they need to help marketing teal in Identifying third-party vendors with appropriate skills and pricing. They also need to actively coordinate marketing event with organization committee. They will be assigned to sub - supervisor for daily reporting and mentoring.

Last 3 weeks

By this time student will expected to complete target customer interactions and database upadting. The student will now start working on final project report which will be continuously reviewed by the sub-supervisor. At the end on the term student will need to submit their report to their supervisor for final approval on the project.