1.1 INTRODUCTION
Academic libraries are trying to adapt and adopt with the new applications of technologies including the services in order to support the usage of library as a centre of information. As a result, there are more academic libraries that have been in more privileged position in order to serve the users with better services (Lee and Teh, 2000). Reichardt and Harder (2005) also mentioned, reference desks staffed by librarians who meet face-to-face or by phone with students in a defined physical space are increasingly supplemented by e-mail, virtual reference, instant messaging services, and Web logs. These statements clearly shows that technology has alter and present users with new options in getting information instead of physically come to the reference desk and ask librarians there. Users can have their librarians to help them through virtual environment. This advance creation assist all over the users to utilise it maximise and benefits in many aspects. In fact, information is an important element especially in the delivery of services to users as the right information is used and assisted in achieving the decision making or problem solving. Correct use of information is fundamental in delivering public services as the information is a very critical asset which it available and require in every single area. This also can be applied in the field of librarianship which the right and concrete information is need in delivering the service to users. Lynch (1983) stated that, reference service as the personal assistance which librarian give or serve to the users whether assist them in the form of referral to likely sources or in the form of information itself. In library environment, reference service becomes a vital e...
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...ekaran, U. (2000). Research methods for business: a skill building approach (5th ed.). New York: John Wiley & Sons.
RUSA. (2004). Guidelines for implementing and maintaining virtual reference services. Reference and User Services Quarterly, 44(1):9-13. Retrieved from:http://www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidli
Chowdhury, G. (2004), ‘‘Digital reference services (special issue)’’, Library Review, 53(1), 11-65.
Mon, L. M. (2006). User perceptions of digital reference services. (Unpublished doctoral dissertation). University of Washington.
Ab, W., Dollah, K. W., & Singh, D. (2005). Digital reference service in academic libraries. International Conference on Libraries 2005 (ICOL 2005). Retrieved from World Wide Web: http://www.lib.usm.my/elmuequip/conference/Documents/ICOL%202005%20Paper%2018%20Mohd%20Sharif,%20Nor%20Edzan%20&%20Zainab.pdf
Rugg, G., & Petre, M. (2007). A gentle guide to research methods. Maidenhead: McGraw-Hill/Open University Press.
STILAS, the Technical Library's networked computer cataloging database, is essential to our day-to-day operations. It allows both patrons and staff up-to-the-minute access to the library current holdings. It shows what is available for check out, what is already checked out, and in some instances- what is missing from the library's collection. The records that appear in the online catalog are created by a process called copy cataloging. Copy cataloging is the process of "copying bibliographic records from a source database such as OCLC WorldCat, [and] has increased librarians' efficiency by eliminating duplication of effort. One library creates a bibliographic record for an item such as a book and many other libraries can copy or migrate the data into their local online catalogs, thus saving each individual library the work of cataloging the item and entering the data into the system." (Beall & Kafadar, 2004). There is one potential flaw to copy cataloging, however. If the original record is created with typographical errors, those errors are then imported, or migrated, into every successive database there afterwards. A typographical error can greatly hinder one's ability to locate desired materials, so this is not situation that is best avoided. However, this flaw can be eliminated or greatly reduced if care is taken to carefully select the source of the record. For instance, if the cataloger at the Technical Library has the option of copy cataloging an original record from a Library of Congress (LCC) cataloger, or from an elementary school library technician, she should choose the LCC record.
7.Gregory Wester, Stephen Franco. The Internet Shakeout 1996. Interactive Commerce Research Bulletin. the Yankee Group, Boston, MA. December 1995
This library system is utilizing all the technologies and materials available to them to serve the community in the best way. Despite certain social indicators and demographic statistics indicating that the library should not be overly utilized, it is thriving and is heavily in use. There are areas that the library can look to improve based on statistical evidence, such as reaching out to the low income population and the over 55 years age group. This library seems to be meeting numerous needs for a wide range of patrons, and doing it well.
“Guidelines and Considerations for Developing a Public Library Internet Use Policy.” American Library Association. 2000. American Library Association, Office for Intellectual Freedom. Accessed 1 April 2008. http://www.ala.org/ala/oif/statementspols/otherpolicies/guidelinesconsiderations.cfm
See a need, fill a need!” But all the ideas in the universe, no matter how great or useful is not worth the time you took to think an idea up if you don’t validate through research. As a business researcher in the Caribbean, I have had clients approach me questioning their way forward.
The ONIX standards for metadata are XML-based standards intended to facilitate the transfer of bibliographic and production information along the book and e-book production and supply chains. Its origin and development were originally intended to organize and standardize supply chain metadata for the publishing industry, but libraries soon found many benefits to its use, and now several methods of incorporating ONIX data into library catalogs exist. This paper focuses on ONIX for Books, which includes the standards for both printed and electronic books. According to EDItEUR, the organization responsible for the development and maintenance of ONIX standards, “ONIX is founded partly on principles developed within the project and upon the EPICS data dictionary, but is firmly rooted in real-world use cases and the practices of book supply chains in many countries.” (Best Practices, 2014.)
Zikmund, W., Babin, B.J., Carr, J.C., & Griffin, M. (2010). Business research methods (8th ed.). Mason, OH: Thomson/South-Western
Trochim, W. M., & Donnelly, J. P. (2008). The research methods knowledge base. Mason, OH: Cengage.
With the advancement of technology and the exponential increase of Internet use, professionals-academic and business-are relying on electronic resources for information, research, and data. The Internet gives an individual access to a sea of information, data, and knowledge; plus, this vast amount of information is available in a matter of seconds, rather than hours or days. The ease of access, availability, up-to-the-second timeliness, and vastness of online resources is causing many professionals, however, to forgo the use of print sources. Online resources are useful to conduct scholarly research and 'may be convenient, but they have shortcomings that make print sources necessary for submitting high-quality assignments' (Dilevko & Gottieb, 2002, ¶ 1).
Creswell, J. W. (2014). Research design: qualitative, quantitative, and mixed methods approaches, 3rd Edition. Thousand Oaks: Sage Publications.
design that made it possible to determine if a book was in, out or overdue.
Saunders, M., Lewis, P. and Thornhill, A. (2010) Research Methods for Business Students, 5th Edition, Pearson Education.
By choosing the research methodology, the researchers can formulate the path to be used in conducting the study and reporting the findings. The methodology helps in the search of literature, development of research questions and the creation of the most suitable study design. It also assists in the interpretation of the results and the publication of the findings in journals. References. Jha, N. (2008). Research methodology . Chandigarh: Abhishek Publications. Barton, A., Basham, M., Foy, C., Buckingham, K., & Somerville, M.
Research which is also known as the search for knowledge is an art of scientific search for specific information. According to Clifford Woody, the research includes defining and redefining problems, formulating hypothesis and suggested solutions, collecting, organising and evaluating data, making deductions and reaching conclusion and further testing whether the conclusion will fit into formulating hypothesis. Research Methodology is a scientific and systematic way of finding solution to a problem. In this research, researcher has studied various steps for research like problem along with the logic behind them. For this study, researcher must know various research techniques like mean, mode,